<div><span style="font-size: 11pt;">Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service. </span></div><div><span style="font-size: 11pt;">&nbsp;</span></div><div><b style="font-size: 11pt;">About City Electric Supply</b><span style="font-size: 11pt;">&nbsp;</span></div><div><span style="font-size: 11pt;">CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America.&nbsp; Our vision is to add 30-35 branches a year, while staying true to our Company values.&nbsp;</span></div><div><br></div><div>
<p><strong>Summary</strong></p>
<p>Our Application Support Specialists are the first point of contact for City Electric Supply employees when they need help with our proprietary software. You'll support our internal teams via phone, email, and ticketing system, helping people work through tier I software and application issues in a way that actually makes sense to them. Beyond troubleshooting, you'll play an active role in improving how we support our people, participating in business meetings, suggesting process improvements, and helping test new software releases. Strong relationships and clear communication are at the heart of this role.</p>
</div>

<div>
<p><strong>Summary</strong></p>
<p>Our Application Support Specialists are the first point of contact for City Electric Supply employees when they need help with our proprietary software. You'll support our internal teams via phone, email, and ticketing system, helping people work through tier I software and application issues in a way that actually makes sense to them. Beyond troubleshooting, you'll play an active role in improving how we support our people, participating in business meetings, suggesting process improvements, and helping test new software releases. Strong relationships and clear communication are at the heart of this role.</p>
</div>

Summary
Our Application Support Specialists are the first point of contact for City Electric Supply employees when they need help with our proprietary software. You'll support our internal teams via phone, email, and ticketing system, helping people work through tier I software and application issues in a way that actually makes sense to them. Beyond troubleshooting, you'll play an active role in improving how we support our people, participating in business meetings, suggesting process improvements, and helping test new software releases. Strong relationships and clear communication are at the heart of this role.


Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service. 
 
About City Electric Supply 
CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America.  Our vision is to add 30-35 branches a year, while staying true to our Company values. 


Summary
Our Application Support Specialists are the first point of contact for City Electric Supply employees when they need help with our proprietary software. You'll support our internal teams via phone, email, and ticketing system, helping people work through tier I software and application issues in a way that actually makes sense to them. Beyond troubleshooting, you'll play an active role in improving how we support our people, participating in business meetings, suggesting process improvements, and helping test new software releases. Strong relationships and clear communication are at the heart of this role.


<div>
<ul style="list-style-type: disc;">
<li>Provide excellent customer service to internal employees across the business.</li>
<li>Document and track application and software issues through our ticketing system (Freshservice).</li>
<li>Coordinate with teammates and other teams to resolve issues efficiently.</li>
<li>Perform root cause analysis and escalate to our Tier II team when needed.</li>
<li>Translate technical issues into simple, clear explanations for non-technical users.</li>
<li>Troubleshoot issues alongside clients to find the right resolution.</li>
<li>Build trusted, professional relationships with the people you support.</li>
<li>Contribute to a positive work environment for customers, coworkers, and supervisors alike.</li>

</ul></div>

<div>
<ul style="list-style-type: disc;">
<li>At least 1 year of experience in a software or application support role, not desktop, hardware, or network support.</li>
<li>Supporting internal proprietary software, preferred.</li>
<li>Previous experience troubleshooting ERP systems, preferred.</li>
<li>High school diploma, required.</li>
<li>Related college degree, preferred.</li>

</ul></div>

<div>
<ul style="list-style-type: disc;">
<li>Highly organized with strong attention to detail.</li>
<li>Comfortable working both independently and as part of a team.</li>
<li>Strong written and verbal communication skills.</li>
<li>Ability to tailor your communication based on your audience.</li>
<li>Skilled at building relationships with clients and colleagues.</li>
<li>Analytical thinker who enjoys solving problems.</li>

</ul></div>

<div>
<ul style="list-style-type: disc;">
<li>30-minute Talent Acquisition Phone Screen.</li>
<li>1-hour Onsite Panel Interview.</li>

</ul></div>

<div>
<ul style="list-style-type: disc;">
<li>Medical, Dental, Vision Insurance.</li>
<li>401(k) company match program.</li>
<li>Telehealth.</li>
<li>Short-term and Long-term disability insurance.</li>
<li>Basic and AD&amp;D Life Insurance paid for by the company.</li>
<li>Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance.</li>
<li>Employee Assistance Program.</li>
<li>Mental, physical, financial wellness.</li>
<li>Auto and Home Insurance discount.</li>
<li>Paid Time Off and 7 paid Holidays.</li>
<li>Paid Pregnancy, Parental, and Adoption Leave programs.</li>
<li>Employee Discount Program.</li>
<li>Training Programs.</li>
<li>Internal growth opportunities in a fast-growing company.</li>
<li>In some jurisdictions, state or local laws address sick leave or other leaves of absence. The Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law.</li>

</ul></div>

<div>
<p>This position has no supervisory responsibilities.</p>
</div>

<div><span style="font-size: 11pt;">Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service. </span></div><div><span style="font-size: 11pt;">&nbsp;</span></div><div><b style="font-size: 11pt;">About City Electric Supply</b><span style="font-size: 11pt;">&nbsp;</span></div><div><span style="font-size: 11pt;">CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America.&nbsp; Our vision is to add 30-35 branches a year, while staying true to our Company values.&nbsp;</span></div><div><br></div><h2>Summary</h2>
<p>We're looking for an experienced Business Analyst to play a pivotal role in one of the most significant transformation programs in our organization's history.</p>
<p>As we modernize our core business systems through a large-scale ERP transformation, you'll work at the heart of the program, partnering with business stakeholders, technology teams, and delivery partners to understand how our business operates today and help design how it will operate tomorrow.</p>
<p>This is an opportunity for someone who thrives in a fast-paced environment, enjoys solving complex business challenges and is motivated by delivering tangible outcomes rather than producing documentation for documentation's sake.</p>
<p>If you're commercially minded, naturally curious, and confident engaging with stakeholders at every level, we'd love to hear from you.</p>

<h2>Summary</h2>
<p>We're looking for an experienced Business Analyst to play a pivotal role in one of the most significant transformation programs in our organization's history.</p>
<p>As we modernize our core business systems through a large-scale ERP transformation, you'll work at the heart of the program, partnering with business stakeholders, technology teams, and delivery partners to understand how our business operates today and help design how it will operate tomorrow.</p>
<p>This is an opportunity for someone who thrives in a fast-paced environment, enjoys solving complex business challenges and is motivated by delivering tangible outcomes rather than producing documentation for documentation's sake.</p>
<p>If you're commercially minded, naturally curious, and confident engaging with stakeholders at every level, we'd love to hear from you.</p>

Summary
We're looking for an experienced Business Analyst to play a pivotal role in one of the most significant transformation programs in our organization's history.
As we modernize our core business systems through a large-scale ERP transformation, you'll work at the heart of the program, partnering with business stakeholders, technology teams, and delivery partners to understand how our business operates today and help design how it will operate tomorrow.
This is an opportunity for someone who thrives in a fast-paced environment, enjoys solving complex business challenges and is motivated by delivering tangible outcomes rather than producing documentation for documentation's sake.
If you're commercially minded, naturally curious, and confident engaging with stakeholders at every level, we'd love to hear from you.


Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service. 
 
About City Electric Supply 
CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America.  Our vision is to add 30-35 branches a year, while staying true to our Company values. 


Summary
We're looking for an experienced Business Analyst to play a pivotal role in one of the most significant transformation programs in our organization's history.
As we modernize our core business systems through a large-scale ERP transformation, you'll work at the heart of the program, partnering with business stakeholders, technology teams, and delivery partners to understand how our business operates today and help design how it will operate tomorrow.
This is an opportunity for someone who thrives in a fast-paced environment, enjoys solving complex business challenges and is motivated by delivering tangible outcomes rather than producing documentation for documentation's sake.
If you're commercially minded, naturally curious, and confident engaging with stakeholders at every level, we'd love to hear from you.


<p>You'll act as the bridge between the business and technology teams, ensuring our ERP solution delivers real business value across key operational functions.</p>
<p>Key responsibilities include:</p>
<ul data-spread="false">
<li>Partner with stakeholders across the business to understand operational challenges, strategic priorities, and future business requirements.</li>
<li>Run workshops, interviews, and process discovery sessions to capture current and future state processes.</li>
<li>Analyze complex business processes across retail, wholesale, supply chain, logistics, warehousing, procurement, inventory, and finance functions.</li>
<li>Translate business requirements into clear, prioritized user stories, functional requirements, and acceptance criteria.</li>
<li>Challenge existing ways of working, identifying opportunities to simplify, standardize, and improve business processes.</li>
<li>Collaborate closely with Commercial Business Experts, Directors of Operations, Business Leadership, Solution Architects, Project Managers, Developers, and third-party implementation partners throughout the delivery lifecycle.</li>
<li>Support solution design, ensuring proposed ERP capabilities align with business objectives and operational needs.</li>
<li>Facilitate decision making by balancing business priorities, technical constraints, and program timelines.</li>
<li>Manage requirements through change, ensuring traceability from discovery through to implementation.</li>
<li>Support testing, business readiness, user acceptance testing (UAT), and successful business adoption.</li>
<li>Identify risks, assumptions, dependencies, and impacts across workstreams, proactively escalating where appropriate.</li>
<li>Drive continuous improvement and champion best practice business analysis throughout the program.</li>
</ul>

<ul data-spread="false">
<li>Experience as a Business Analyst delivering complex ERP transformation programs.</li>
<li>Experience working within <strong>retail, wholesale, distribution, logistics, manufacturing, supply chain or another high-volume product-based environment</strong>.</li>
<li>Strong understanding of end-to-end operational processes including inventory, purchasing, warehousing, order management and fulfilment.</li>
<li>Demonstrable experience eliciting, documenting and managing business requirements using a range of business analysis techniques.</li>
<li>Excellent stakeholder management skills, with the ability to influence, challenge and build trusted relationships across all levels of the organization.</li>
<li>Outstanding workshop facilitation, communication and presentation skills.</li>
<li>Strong commercial awareness and business acumen, with the ability to understand how technology enables operational performance.</li>
<li>Experience working within Agile, Waterfall or hybrid delivery environments.</li>
<li>A pragmatic, delivery-focused mindset that balances quality with pace.</li>
<li>Confidence working in ambiguous environments where priorities evolve as programs progress.</li>
</ul>

<div>

<li>Medical, Dental, Vision Insurance.</li>
<li>401(k) company match program.</li>
<li>Telehealth.</li>
<li>Short-term and Long-term disability insurance.</li>
<li>Basic and AD&amp;D Life Insurance paid for by the company.</li>
<li>Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance.&nbsp;</li>
<li>Employee Assistance Program.</li>
<li>Mental, physical, financial wellness.</li>
<li>Auto and Home Insurance discount.&nbsp;</li>
<li>Paid Time Off and 7 paid Holidays.&nbsp;</li>
<li>Paid Pregnancy, Parental, and Adoption Leave programs.&nbsp;</li>
<li>Employee Discount Program.&nbsp;</li>
<li>Training Programs.&nbsp;</li>
<li>Internal growth opportunities in a fast-growing company.&nbsp;</li>
<li>In some jurisdictions, state or local laws address sick leave or other leaves of absence. The</li>
<li>Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law.&nbsp;</li>

</div>

<div>This position has no supervisory responsibilities.</div>

<div><span style="font-size: 11pt;">Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service. </span></div><div><span style="font-size: 11pt;">&nbsp;</span></div><div><b style="font-size: 11pt;">About City Electric Supply</b><span style="font-size: 11pt;">&nbsp;</span></div><div><span style="font-size: 11pt;">CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America.&nbsp; Our vision is to add 30-35 branches a year, while staying true to our Company values.&nbsp;</span></div><div><br></div><h2><span style="font-size: 24px;">Summary</span></h2>
<p dir="ltr">Our ERP Project Manager is responsible for the day to day project management and coordinated delivery of IT solutions for stakeholders. The role brings together software delivery teams, business stakeholders, vendors, and governance partners to turn agreed objectives into an executable delivery plan, manage progress, and keep delivery moving toward the intended outcome.</p>
<p dir="ltr">This role focuses on practical execution rather than ownership of SDLC design or team development practices. The ERP Project Manager coordinates the efforts of product, analysis, architecture, development, testing, change, deployment, and support roles, manages schedule, risks, issues, dependencies, and decisions, and provides clear status communication so teams can deliver agreed outcomes.</p>

<h2><span style="font-size: 24px;">Summary</span></h2>
<p dir="ltr">Our ERP Project Manager is responsible for the day to day project management and coordinated delivery of IT solutions for stakeholders. The role brings together software delivery teams, business stakeholders, vendors, and governance partners to turn agreed objectives into an executable delivery plan, manage progress, and keep delivery moving toward the intended outcome.</p>
<p dir="ltr">This role focuses on practical execution rather than ownership of SDLC design or team development practices. The ERP Project Manager coordinates the efforts of product, analysis, architecture, development, testing, change, deployment, and support roles, manages schedule, risks, issues, dependencies, and decisions, and provides clear status communication so teams can deliver agreed outcomes.</p>

Summary
Our ERP Project Manager is responsible for the day to day project management and coordinated delivery of IT solutions for stakeholders. The role brings together software delivery teams, business stakeholders, vendors, and governance partners to turn agreed objectives into an executable delivery plan, manage progress, and keep delivery moving toward the intended outcome.
This role focuses on practical execution rather than ownership of SDLC design or team development practices. The ERP Project Manager coordinates the efforts of product, analysis, architecture, development, testing, change, deployment, and support roles, manages schedule, risks, issues, dependencies, and decisions, and provides clear status communication so teams can deliver agreed outcomes.


Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service. 
 
About City Electric Supply 
CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America.  Our vision is to add 30-35 branches a year, while staying true to our Company values. 


Summary
Our ERP Project Manager is responsible for the day to day project management and coordinated delivery of IT solutions for stakeholders. The role brings together software delivery teams, business stakeholders, vendors, and governance partners to turn agreed objectives into an executable delivery plan, manage progress, and keep delivery moving toward the intended outcome.
This role focuses on practical execution rather than ownership of SDLC design or team development practices. The ERP Project Manager coordinates the efforts of product, analysis, architecture, development, testing, change, deployment, and support roles, manages schedule, risks, issues, dependencies, and decisions, and provides clear status communication so teams can deliver agreed outcomes.



<li>Delivery of business critical programs of work.</li>
<li>Coordinate with cross functional technology and business teams to deliver our new ERP solution.</li>
<li>Manage and collaborate closely with stakeholders across the organization, maintaining a consultative approach to gauge the current state and identify strategic next steps.</li>
<li>Lead change management efforts, ensuring alignment and adoption across all levels involved in the program.</li>
<li>Deliver key metrics on time, within scope, and within budget.</li>



<li style="font-weight: bold;"><strong>Proven experience delivering enterprise ERP implementations or upgrades.</strong></li>
<li>Experience leading the end to end planning, coordination, and governance of complex technology projects, including developing integrated project plans and managing scope, schedules, budgets, resources, RAID logs, dependencies, and critical milestones to ensure successful delivery against business objectives.</li>
<li>Strong business acumen and a complementary technology background, particularly in managing all areas of the ERP system including Order to Cash, Manufacturing, In House, Finance, Supply Chain, etc.</li>
<li>Demonstrable project management experience delivering software, systems, or technology change through coordinated cross functional teams.</li>
<li>Experience creating and managing integrated project plans, milestones, RAID logs, dependencies, decision logs, action trackers, and status reports.</li>
<li>Experience using work tracking and planning tools, preferably JIRA, to provide transparent progress reporting and manage delivery discipline.</li>


<div>

<li>Exceptional relationship building and stakeholder management skills.</li>
<li>Proactive, consultative approach to understanding project status and next steps.</li>
<li>Outstanding communication skills, capable of articulating complex processes and decisions effectively.</li>
<li>Strong communication, facilitation, and follow up skills, with the ability to coordinate business, IT, and vendor stakeholders toward a shared outcome.</li>

</div>


<li>Medical, Dental, Vision Insurance.&nbsp;</li>
<li>401(k) company match program.&nbsp;</li>
<li>Telehealth.&nbsp;</li>
<li>Short-term and Long-term disability insurance.&nbsp;</li>
<li>Basic and AD&amp;D Life Insurance paid for by the company.&nbsp;</li>
<li>Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance.&nbsp;</li>
<li>Employee Assistance Program.&nbsp;</li>
<li>Mental, physical, financial wellness.&nbsp;</li>
<li>Auto and Home Insurance discount.&nbsp;</li>
<li>Paid Time Off and 7 paid Holidays.&nbsp;</li>
<li>Paid Pregnancy, Parental, and Adoption Leave programs.&nbsp;</li>
<li>Employee Discount Program.&nbsp;</li>
<li>Training Programs.&nbsp;</li>
<li>Internal growth opportunities in a fast-growing company.&nbsp;</li>
<li>In some jurisdictions, state or local laws address sick leave or other leaves of absence. The Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law.&nbsp;</li>


<div>This position has no supervisory responsibilities. &nbsp;</div>

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