<div>Join one of the UK’s largest electrical wholesalers as we reimagine our technology for the digital age. We’re modernising our legacy systems and building new platforms powered by AWS and AI — and we need creative minds to help us shape the future!</div><div><br></div><div><strong style="font-size: 24px;">Life as a Systems Accountant at CEF (City Electrical Factors):</strong></div>
<div>&nbsp;</div>
<div>Join us on our exciting transformation journey at City Electrical Factors (CEF), where you’ll play a leading role in shaping and improving our finance systems. As a Finance Systems Accountant, you’ll work at the heart of our Finance IT team, taking ownership of system enhancements and driving process improvements—particularly within our newly implemented Workday system.</div>
<div>&nbsp;</div>
<div>Your role will span both Business-As-Usual (BAU) and key projects, giving you the opportunity to collaborate across departments, influence decisions, and help steer our financial systems into the future.</div>

<div><strong style="font-size: 24px;">Life as a Systems Accountant at CEF (City Electrical Factors):</strong></div>
<div>&nbsp;</div>
<div>Join us on our exciting transformation journey at City Electrical Factors (CEF), where you&rsquo;ll play a leading role in shaping and improving our finance systems. As a Finance Systems Accountant, you&rsquo;ll work at the heart of our Finance IT team, taking ownership of system enhancements and driving process improvements&mdash;particularly within our newly implemented Workday system.</div>
<div>&nbsp;</div>
<div>Your role will span both Business-As-Usual (BAU) and key projects, giving you the opportunity to collaborate across departments, influence decisions, and help steer our financial systems into the future.</div>

Life as a Systems Accountant at CEF (City Electrical Factors):

Join us on our exciting transformation journey at City Electrical Factors (CEF), where you’ll play a leading role in shaping and improving our finance systems. As a Finance Systems Accountant, you’ll work at the heart of our Finance IT team, taking ownership of system enhancements and driving process improvements—particularly within our newly implemented Workday system.

Your role will span both Business-As-Usual (BAU) and key projects, giving you the opportunity to collaborate across departments, influence decisions, and help steer our financial systems into the future.


Join one of the UK’s largest electrical wholesalers as we reimagine our technology for the digital age. We’re modernising our legacy systems and building new platforms powered by AWS and AI — and we need creative minds to help us shape the future!


Life as a Systems Accountant at CEF (City Electrical Factors):

Join us on our exciting transformation journey at City Electrical Factors (CEF), where you’ll play a leading role in shaping and improving our finance systems. As a Finance Systems Accountant, you’ll work at the heart of our Finance IT team, taking ownership of system enhancements and driving process improvements—particularly within our newly implemented Workday system.

Your role will span both Business-As-Usual (BAU) and key projects, giving you the opportunity to collaborate across departments, influence decisions, and help steer our financial systems into the future.



<li><strong>System Enhancement &amp; Process Improvement: </strong>Drive continuous improvements across finance processes and systems, with a focus on optimising Workday functionality.</li>
<li><strong>Project Delivery &amp; Transformation: </strong>Lead the delivery of finance systems projects and support the continued rollout of Workday across global phases.</li>
<li><strong>Collaboration &amp; Stakeholder Engagement: </strong>Act as a trusted link between Finance, IT, and third parties to ensure successful outcomes and alignment.</li>
<li><strong>Training &amp; Mentorship: </strong>Build user confidence and engagement through regular training, user groups, and clear documentation.</li>
<li><strong>Governance &amp; Support: </strong>Ensure robust support and best-practice governance for Finance IT operations and business-as-usual needs.</li>



<li><strong>ERP &amp; Systems Expertise: </strong>You bring extensive experience with finance systems (ideally Workday) and a deep understanding of core finance processes.</li>
<li><strong>Project &amp; Change Delivery: </strong>You've played a key role in ERP implementations, process improvements, and change delivery.</li>
<li><strong>Communication &amp; Problem Solving: </strong>You’re an effective communicator who can confidently solve complex problems and influence key stakeholders.</li>
<li><strong>Analytical &amp; Critical Thinking: </strong>You apply critical thinking and attention to detail to assess competing priorities and deliver practical solutions.</li>
<li><strong>Leadership &amp; Autonomy: </strong>You’re self-motivated, proactive, and able to lead others while working independently.</li>



<li><strong>Workday-Specific Knowledge: </strong>Experience with Workday configuration, upgrades, and support is a strong plus.</li>
<li><strong>Financial Expertise: </strong>Knowledge of consolidation, intercompany accounting, and other finance functions enhances your impact.</li>
<li><strong>Technical &amp; Analytical Tools: </strong>Proficiency in SQL, VBA, and advanced Excel strengthens your ability to solve system challenges.</li>


<li>This role is based in our modern <b>Durham </b>–&nbsp;Janet Nash House&nbsp;or <b>Kenilworth </b>-&nbsp;Georgina Mackie House<b>&nbsp;</b>offices. We operate a hybrid model, typically&nbsp;<b>3 days per week on site</b>, with flexibility around business needs. Travel to other business sites will also be required to meet business need.</li>

<li>Screening call with Talent Acquisition</li><li>Microsoft Teams call with Finance Applications Team Lead and Finance Systems Accountant</li><li>In Person Interview with Finance Applications Team Lead and IT Delivery Director</li>

<li>Competitive Salary&nbsp;</li><li>Annual IT Bonus scheme&nbsp;</li><li>Company Pension Scheme</li><li>Champion Health – a comprehensive physical, mental &amp; financial wellbeing platform, offering bespoke content on all aspects of wellbeing &amp; life including recipes, workouts, blogs and loads of other content for you.&nbsp;</li><li>Light Up Learning - Our Learning &amp; Development platform</li><li>MySavings - Employee Discount Platform</li><li>Free use of the state-of-the-art private gym at our IT Headquarters</li><div><br></div>

<div>Join one of the UK’s largest electrical wholesalers as we reimagine our technology for the digital age. We’re modernising our legacy systems and building new platforms powered by AWS and AI — and we need creative minds to help us shape the future!</div><div><br></div><h2>About the Role:</h2>
<p data-start="286" data-end="493">Our Service Desk is the front line of IT at CEF. You’ll be the first person our people come to when something isn’t working, and the one responsible for getting it sorted or moving it to the right place quickly. You’ll also spend time working with our Application Support team early on, so you can build a proper understanding of how our core systems work — not just from a user perspective, but what’s happening underneath. This role is suited to someone who enjoys solving problems, takes responsibility, and wants to build a career in IT.</p>

<h2>About the Role:</h2>
<p data-end="493" data-start="286">Our Service Desk is the front line of IT at CEF. You&rsquo;ll be the first person our people come to when something isn&rsquo;t working, and the one responsible for getting it sorted or moving it to the right place quickly. You&rsquo;ll also spend time working with our Application Support team early on, so you can build a proper understanding of how our core systems work &mdash; not just from a user perspective, but what&rsquo;s happening underneath. This role is suited to someone who enjoys solving problems, takes responsibility, and wants to build a career in IT.</p>

About the Role:
Our Service Desk is the front line of IT at CEF. You’ll be the first person our people come to when something isn’t working, and the one responsible for getting it sorted or moving it to the right place quickly. You’ll also spend time working with our Application Support team early on, so you can build a proper understanding of how our core systems work — not just from a user perspective, but what’s happening underneath. This role is suited to someone who enjoys solving problems, takes responsibility, and wants to build a career in IT.


Join one of the UK’s largest electrical wholesalers as we reimagine our technology for the digital age. We’re modernising our legacy systems and building new platforms powered by AWS and AI — and we need creative minds to help us shape the future!


About the Role:
Our Service Desk is the front line of IT at CEF. You’ll be the first person our people come to when something isn’t working, and the one responsible for getting it sorted or moving it to the right place quickly. You’ll also spend time working with our Application Support team early on, so you can build a proper understanding of how our core systems work — not just from a user perspective, but what’s happening underneath. This role is suited to someone who enjoys solving problems, takes responsibility, and wants to build a career in IT.


<div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Act as the first point of contact for all IT support requests via phone, email, self‑service, and face‑to‑face.</span></p>
</li>
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Log, categorise, prioritise, and maintain all Incidents, Service Requests, and Procurement tickets accurately.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:80,&quot;335559740&quot;:259}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Resolve support queries at first contact wherever possible.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:80,&quot;335559740&quot;:259}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Escalate tickets to the correct teams when needed, providing clear and complete handover information.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:80,&quot;335559740&quot;:259}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Work collaboratively within a shift‑based team to ensure full coverage of business hours.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:80,&quot;335559740&quot;:259}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Provide first‑line support for our ERP and core business applications, including Sales, Purchase, Stock, and Reporting.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:80,&quot;335559740&quot;:259}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="7" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Triage application issues to&nbsp;determine&nbsp;whether they can be resolved&nbsp;immediately&nbsp;or need further investigation.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:80,&quot;335559740&quot;:259}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="8" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Investigate and deep‑dive into more complex problems before escalation, helping to reduce unnecessary handoffs.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:80,&quot;335559740&quot;:259}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="9" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Identify&nbsp;recurring issues and highlight opportunities for process improvement.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:80,&quot;335559740&quot;:259}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="10" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Work with the wider Application Support and Development teams to help resolve complex incidents.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:80,&quot;335559740&quot;:259}">&nbsp;</span></p>
</li>

</ul></div>
</div>

<div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="14" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Exceptional communication skills — clear, professional, and empathetic across all channels</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="15" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">A natural problem-solver who takes ownership and drives issues to resolution</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="16" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Technically literate with a genuine curiosity about how systems and applications work</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="17" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Comfortable working with Microsoft Office applications and familiar with common IT tools and environments</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="18" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Experience making decisions and prioritising issues based on the information available</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="19" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Able to follow and apply processes consistently under pressure</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="20" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Strong team&nbsp;player who can collaborate effectively and communicate handovers clearly</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="21" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Demonstrates initiative and a genuine desire to learn and develop</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
</div>

<div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="22" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Experience in a service desk, help desk, or IT support environment</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="23" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Awareness of ERP or business application systems (e.g. sales, stock,&nbsp;purchasing&nbsp;workflows)</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="24" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Familiarity with ITIL principles or incident/change management processes</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="25" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Experience with Jira Service Desk or similar ticketing platforms</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="26" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Relevant IT qualifications (e.g. CompTIA, Microsoft, ITIL Foundation)</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
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