<div><b>About CEF:</b></div><div><br></div><div>At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.</div><div><br></div><div>Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.</div><div><br></div><div>We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.</div><div>We believe that teams who design, own and run our technology solutions are more connected to the value they create. </div><div><br></div><div>We are always looking to improve, collaborate and innovate and this is where you come in…</div><div><br></div><div><b>About the Role:</b></div><div><br></div><div>You will be part of the team that supports the CEF Finance Systems and Users in a fast paced and demanding environment, providing excellent customer service to internal colleagues.&nbsp; </div><div><br></div><div>The Accounts Application Specialist plays a crucial role in providing technical and functional support for finance-related applications used within the organisation. The specialist is responsible for ensuring the smooth operation and optimal performance of financial systems, resolving issues, and assisting end-users with any application-related queries. </div><div><br></div><div>The Finance System Application Support collaborates closely with finance teams to maintain the integrity and functionality of finance applications.</div>

About CEF:

At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.

Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.

We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.
We believe that teams who design, own and run our technology solutions are more connected to the value they create. 

We are always looking to improve, collaborate and innovate and this is where you come in…

About the Role:

You will be part of the team that supports the CEF Finance Systems and Users in a fast paced and demanding environment, providing excellent customer service to internal colleagues.  

The Accounts Application Specialist plays a crucial role in providing technical and functional support for finance-related applications used within the organisation. The specialist is responsible for ensuring the smooth operation and optimal performance of financial systems, resolving issues, and assisting end-users with any application-related queries. 

The Finance System Application Support collaborates closely with finance teams to maintain the integrity and functionality of finance applications.


<li>Issue Resolution: Ensure help desk calls are responded to promptly and effectively, troubleshoot and resolve user-reported issues related to financial systems. Investigate root causes and implement corrective actions to prevent future occurrences whilst documenting the resolution.&nbsp;&nbsp;</li><li>Incident Management: Monitor and track application-related incidents using ticketing systems. Prioritise and escalate critical issues to ensure timely resolution and minimise business impact.</li><li>System Maintenance: Conduct routine maintenance tasks, such as system upgrades, patches, and configurations, to maintain the stability and security of finance applications.</li><li>End-User Assistance: Assist finance teams and end-users in navigating and using finance applications, including training, answering queries, and providing guidance on system functionalities.</li><li>Documentation: Create and maintain documentation, including user guides, standard operating procedures (SOPs).</li><li>Testing and Validation: Assist in testing new system functionalities, enhancements, or updates to ensure proper functionality and accuracy before deployment.</li>

<li>An understanding or interest of Accounting and IT</li><li>Usage of Microsoft programs</li><li>Excellent analytical and problem-solving skills, ensuring attention to detail and root cause problem solving</li><li>Highly organised and able to manage own time effectively to meet deadlines</li><li>Shows drive, energy and determination to achieve results</li>

<div><b>About CEF:</b></div><div><br></div><div>At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.</div><div><br></div><div>Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.</div><div><br></div><div>We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.</div><div>We believe that teams who design, own and run our technology solutions are more connected to the value they create. </div><div><br></div><div>We are always looking to improve, collaborate and innovate and this is where you come in…</div><div><br></div><div>As a Application Support Analyst you would be our first response for issues reported and requests made through the service desk and will be responsible for primary issue resolution and management of escalations that relate to our bespoke ERP business system. </div><div><br></div><div>Through your impeccable service you will maintain strong company relationships resolving customer issues in a timely manner. You will also help in identifying opportunities for process refinement and improvement. </div><div><br></div><div>As a company, we appreciate that the nature of our business systems prevents the availability of ‘ready-made’ individuals, so we place a lot of importance on and individual’s attitude and approach.</div><div><br></div><div>Does this sound like it is the role for you? Lets look at the requirements...</div>

About CEF:

At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.

Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.

We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.
We believe that teams who design, own and run our technology solutions are more connected to the value they create. 

We are always looking to improve, collaborate and innovate and this is where you come in…

As a Application Support Analyst you would be our first response for issues reported and requests made through the service desk and will be responsible for primary issue resolution and management of escalations that relate to our bespoke ERP business system. 

Through your impeccable service you will maintain strong company relationships resolving customer issues in a timely manner. You will also help in identifying opportunities for process refinement and improvement. 

As a company, we appreciate that the nature of our business systems prevents the availability of ‘ready-made’ individuals, so we place a lot of importance on and individual’s attitude and approach.

Does this sound like it is the role for you? Lets look at the requirements...


<li>Previous experience of providing application based support. </li><li>Be a strong team player as well as being able to work on your own initiative and show desire to learn and develop</li><li>Have strong written and verbal communication skills in order to maintain strong relationships with others. </li><li>Track record in resolving issues in a timely manner with the ability to work under pressure and to the demands of the business </li><li>Proficient in the use of Microsoft Office Applications </li><li>Ability to problem solve efficiently and effectively</li>

<li>Experience and knowledge of Incident Management and Change Management processes</li><li>Experience of SOP, POP, Stock Management software</li><li>ITIL Qualifications</li><li>Experience of Jira Service Desk, Software and Confluence packages</li><li>Use of an ERP system - bespoke or standard</li>

<div><b>About CEF:</b></div><div><br></div><div>At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.</div><div><br></div><div>Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.</div><div><br></div><div>We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.</div><div>We believe that teams who design, own and run our technology solutions are more connected to the value they create. </div><div><br></div><div>We are always looking to improve, collaborate and innovate and this is where you come in…</div><div><br></div><div><b>About the role:</b></div><div><br></div><div>As part of the Application Support Team, you will be the face of IT Application Support to CEF. Ensuring that internal and external users receive a consistently high level of business and technical application support, you will be part of a highly dedicated team that is passionate about delivering value through positive interactions and timely issue resolution.</div><div><br></div><div>Our application support specialists are responsible for supporting our in-house warehouse management system, MISOS, being a point of escalation for our analysts whilst also delivering project based work and UAT testing for new systems. You will require a strong track record in supporting applications, WMS systems and SQL. </div>

About CEF:

At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.

Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.

We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.
We believe that teams who design, own and run our technology solutions are more connected to the value they create. 

We are always looking to improve, collaborate and innovate and this is where you come in…

About the role:

As part of the Application Support Team, you will be the face of IT Application Support to CEF. Ensuring that internal and external users receive a consistently high level of business and technical application support, you will be part of a highly dedicated team that is passionate about delivering value through positive interactions and timely issue resolution.

Our application support specialists are responsible for supporting our in-house warehouse management system, MISOS, being a point of escalation for our analysts whilst also delivering project based work and UAT testing for new systems. You will require a strong track record in supporting applications, WMS systems and SQL. 


<li>Previous experience supporting software applications, ideally warehouse management systems (WMS) or ERP systems</li><li>Knowledge and experience using SQL to support applications using reports, queries, inserts and updates</li><li>Track record resolving technical issues in a support environment </li><li>Able to work in a close knit team environment with experience coaching junior members on application support </li><li>Able to participate in the on call rota</li>

<li>Experience of  Stock Management software </li><li>ITIL Fundamentals</li><li>Experience of Jira Service Desk, Software and Confluence packages</li><li>Previous experience of Order Management Systems</li>

<div><b>About CEF:</b></div><div><br></div><div>At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.</div><div><br></div><div>Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.</div><div><br></div><div>We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.</div><div>We believe that teams who design, own and run our technology solutions are more connected to the value they create. </div><div><br></div><div>We are always looking to improve, collaborate and innovate and this is where you come in…</div><div><br></div><div>The organisation and IT are evolving to achieve our strategic vision and we need you as a business analyst to help shape and deliver the portfolio of work and business change, ensuring the customer is at the centre of everything we do. </div><div><br></div><div>As a Business Analyst - Finance Systems, you are a a specialised role that combines financial expertise with business analysis skills. You would be a key member of the Finance IT Domain team, responsible for bridging the gap between finance and information technology.&nbsp;As part of this role you will collaborate with finance stakeholders, Finance IT SMEs and IT professionals to understand finance-related requirements, analyse existing financial systems, propose improvements and implement solution to enhance financial processes and reporting capabilities.&nbsp;</div>

About CEF:

At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.

Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.

We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.
We believe that teams who design, own and run our technology solutions are more connected to the value they create. 

We are always looking to improve, collaborate and innovate and this is where you come in…

The organisation and IT are evolving to achieve our strategic vision and we need you as a business analyst to help shape and deliver the portfolio of work and business change, ensuring the customer is at the centre of everything we do. 

As a Business Analyst - Finance Systems, you are a a specialised role that combines financial expertise with business analysis skills. You would be a key member of the Finance IT Domain team, responsible for bridging the gap between finance and information technology. As part of this role you will collaborate with finance stakeholders, Finance IT SMEs and IT professionals to understand finance-related requirements, analyse existing financial systems, propose improvements and implement solution to enhance financial processes and reporting capabilities. 


<li>Proven experience as a Business Analyst or Systems Analyst in the Finance Domain </li><li>Experience of modelling business processes across different departments and identifying valuable improvements.</li><li>Proven facilitation skills with wide ranging audiences. </li><li>Understanding and experience of working in product and project lifecycles.</li><li>Ability to manage workload and prioritise effectively.</li><li>Excellent analytical skills with the ability to translate complex business requirements into technical solution.</li><li>Experience of modelling business processes across different departments and identifying valuable improvements.</li><li>Ability to communicate effectively.</li>

<li>Experience of working in a B2B or B2C business.</li><li>Understanding of finance processes, financial reporting, and accounting principles</li><li>Recognised business analysis qualification. (E.g. BCS BA Diploma).</li><li>Knowledge/experience of JIRA Software and Confluence.</li>

<div><b>About CEF:</b></div><div><br></div><div>At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.</div><div><br></div><div>Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.</div><div><br></div><div>We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.</div><div>We believe that teams who design, own and run our technology solutions are more connected to the value they create. </div><div><br></div><div>We are always looking to improve, collaborate and innovate and this is where you come in…</div><div><br></div><div><b>About the role: </b></div><div><br></div><div>As a Finance Systems Project Coordinator, you will be a vital member of the Finance IT Domain team responsible for supporting and facilitating various finance system related projects and initiatives.</div><div><br></div><div>In the role you will coordinate financial projects, ensuring they are executed efficiently. You will work closely with Finance IT team members, finance stakeholders, cross-functional teams, and external partners to drive successful project outcomes.</div><div><br></div><div>The organisation and IT are evolving to achieve their strategic vision and we need you to help shape and deliver the portfolio of work and business change, ensuring the customer is at the centre of everything we do.</div>

About CEF:

At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.

Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.

We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.
We believe that teams who design, own and run our technology solutions are more connected to the value they create. 

We are always looking to improve, collaborate and innovate and this is where you come in…

About the role: 

As a Finance Systems Project Coordinator, you will be a vital member of the Finance IT Domain team responsible for supporting and facilitating various finance system related projects and initiatives.

In the role you will coordinate financial projects, ensuring they are executed efficiently. You will work closely with Finance IT team members, finance stakeholders, cross-functional teams, and external partners to drive successful project outcomes.

The organisation and IT are evolving to achieve their strategic vision and we need you to help shape and deliver the portfolio of work and business change, ensuring the customer is at the centre of everything we do.


<li>Previous experience working in project coordination, ideally in the finance domain. </li><li>Knowledge and experience of working in product and project lifestyles. </li><li>Excellent organisational and time management skills with the ability to facilitate and manage multiple projects at the same time and meet deadlines. </li><li>Effective communication and interpersonal skills with the ability to collaborate with diverse stakeholders. </li><li>Strong problem solving skills </li><li>Ability to adapt to changing priorities and work effectively in a fast paced environment. </li><li>Proficiency in finance-related systems such as ERP </li>

<li>Experience of working in a B2B or B2C business.</li><li>Understanding of finance processes, financial reporting, and accounting principles</li><li>Recognised project coordination qualification. (E.g. BCS BA Diploma).</li><li>Knowledge/experience of JIRA Software and Confluence.</li>

<div><b>About CES:</b></div><div><br></div><div>At CES we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.</div><div><br></div><div>Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.</div><div><br></div><div>We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.</div><div><br></div><div>We believe that teams who design, own and run our technology solutions are more connected to the value they create. We are always looking to improve, collaborate and innovate and this is where you come in…</div><div><br></div><div><b>Summary</b></div><div><br></div><div>The Mid-Level Developer will be part of a team that designs and implements the frontend User Interface for our internal applications. This is an important role within our team and will require a high level of energy and motivation to drive improvements in this ever-changing technical landscape along with an obvious appreciation of our business needs and opportunities.&nbsp;</div>

About CES:

At CES we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.

Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.

We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.

We believe that teams who design, own and run our technology solutions are more connected to the value they create. We are always looking to improve, collaborate and innovate and this is where you come in…

Summary

The Mid-Level Developer will be part of a team that designs and implements the frontend User Interface for our internal applications. This is an important role within our team and will require a high level of energy and motivation to drive improvements in this ever-changing technical landscape along with an obvious appreciation of our business needs and opportunities. 


<li>Build and maintain web applications and user interfaces using <a href="http://ASP.Net" class="postings-link">ASP.Net</a>, c#,&nbsp; JavaScript, jQuery, CSS, HTML, Bootstrap, Web Services, React and Angular  </li><li>Execute all visual design stages from concept to final hand-off</li><li>Collaborate with cross-functional teams to design, develop, and test new features and functionality</li><li>Create clean, efficient, and maintainable code using best practices and design patterns</li><li>Ensure the performance, quality, and responsiveness of applications</li><li>Stay up to date with emerging trends and technologies in front-end development</li><li>Attend and participate in daily stand-up meetings</li>

<li>Be a great team player, experienced in working with agile teams</li><li>Ability to collaborate closely with developers and UX designers</li><li>Strong knowledge of modern&nbsp;HTML(5), CSS(3) and JavaScript design patterns and&nbsp;best practices&nbsp;, HTML(5), CSS(3) and jQuery used heavily at present</li><li>Experience working within the Visual Studio IDE (2019) and Visual Studio Code</li><li>Experience with Git</li><li>JavaScript and JavaScript frameworks such as Angular, Vue, or React</li><li>Teamwork skills, possess the ability&nbsp;to communicate effectively with people in multiple internal and external teams/departments&nbsp;to ensure that designs are implemented&nbsp;in a way that is well understood by all parties involved</li>

<li>Knowledge of Azure or AWS</li><li>Experience with RESTful APIs, JSON, and AJAX</li>

<div><b>About CEF:</b></div><div><br></div><div>At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.</div><div><br></div><div>Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.</div><div><br></div><div>We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.</div><div>We believe that teams who design, own and run our technology solutions are more connected to the value they create. </div><div><br></div><div>We are always looking to improve, collaborate and innovate and this is where you come in…</div><div><br></div><div><b style="font-size: 11pt">Job purpose:</b></div><div><br></div><div>The role of Global Head of Domain will consult and partner with the Global IT Delivery Director and the rest of the Global IT leadership Team to deliver the initiatives and operations of a specific domain, or across a number of grouped domains (functions/product areas) across City Electrical Factors (CEF) and City Electric Supply (CES).</div><div>&nbsp;</div><div>Leading with a consultative approach, this role will contribute at both hands-on and a strategic level to ensure that the business outcomes are realised, and the IT strategy is implemented.</div><div>&nbsp;</div><div>In conjunction with the Global IT Delivery Director, Business Domain Experts and the IT Leadership Team, this role will work to deliver a comprehensive set of domain services and a portfolio of transformative initiatives that will ensure that our business is at the forefront of the marketplace offering greater flexibility and agility to the business.&nbsp;</div>

About CEF:

At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.

Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.

We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.
We believe that teams who design, own and run our technology solutions are more connected to the value they create. 

We are always looking to improve, collaborate and innovate and this is where you come in…

Job purpose:

The role of Global Head of Domain will consult and partner with the Global IT Delivery Director and the rest of the Global IT leadership Team to deliver the initiatives and operations of a specific domain, or across a number of grouped domains (functions/product areas) across City Electrical Factors (CEF) and City Electric Supply (CES).
 
Leading with a consultative approach, this role will contribute at both hands-on and a strategic level to ensure that the business outcomes are realised, and the IT strategy is implemented.
 
In conjunction with the Global IT Delivery Director, Business Domain Experts and the IT Leadership Team, this role will work to deliver a comprehensive set of domain services and a portfolio of transformative initiatives that will ensure that our business is at the forefront of the marketplace offering greater flexibility and agility to the business. 


<li>Oversee the design, implementation, continuous evolution and ongoing management of our IT application within the domain.</li><li>Direct the deployment, integration between domains, and support critical applications, improving efficiency and enhancing user experience.</li><li>Oversee the successful execution of projects including planning, scheduling, risk management and quality control</li><li>Ensure applications have audit, tax and legal compliance at a regional level</li><li>Lead the delivery of initiatives (SaaS, hybrid, bespoke software) for a specified domain(s), ensuring that the scope, timeline, budget and business benefits (ROI) are achieved.</li><li>Recruit, develop, coach and lead the domain team (working with the Practice Leads to ensure consistency and appropriate skill level) with the domain leadership fostering collaboration with other domains outside of your scope of responsibility.</li><div><br></div>

<li>Extensive experience in managing a Global Finance System</li><li>Able to operate at a senior level in a finance based role</li><li>Proven expertise in streamlined financial processes at scale and build strong cross-functional partnerships.</li><li>Strong knowledge on finance processes and accounting treatment</li><li>Industry specific business acumen and proven ability to analyse and develop insights that drive change and specific outcomes.</li><li>Exceptional leadership capability. Able to create and lead inclusive teams across the entire landscape of IT and business to collaborate and work together to achieve results in a matrix organisation.</li><li>Strong track record in leading large-scale business driven IT programmes of work successfully achieving the desired benefits and outcomes.</li>

<li>Experience of working in a wholesale, distribution and manufacturing environment ideally within the Electrical Products Industry.</li><li>Experience working in a global role with multiple geographies and cultures.</li><li>Proven expertise in leading RFP process, vendor selection and management</li><li>Accountancy qualification, i.e. ACA, ACCCA or CPA</li>

<div><b>About CES:</b></div><div><br></div><div>At CES we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people. </div><div><br></div><div>Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.</div><div><br></div><div>We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.</div><div><br></div><div>We believe that teams who design, own and run our technology solutions are more connected to the value they create. We are always looking to improve, collaborate and innovate and this is where you come in…</div><div><br></div><div><b style="font-size: 11pt">Job purpose:</b></div><div><br></div><div>The role of Global Head of Domain will consult and partner with the Global IT Delivery Director and the rest of the Global IT leadership Team to deliver the initiatives and operations of a specific domain, or across a number of grouped domains (functions/product areas) across City Electrical Factors (CEF) and City Electric Supply (CES).</div><div>&nbsp;</div><div>Leading with a consultative approach, this role will contribute at both hands-on and a strategic level to ensure that the business outcomes are realised, and the IT strategy is implemented.</div><div>&nbsp;</div><div>In conjunction with the Global IT Delivery Director, Business Domain Experts and the IT Leadership Team, this role will work to deliver a comprehensive set of domain services and a portfolio of transformative initiatives that will ensure that our business is at the forefront of the marketplace offering greater flexibility and agility to the business.&nbsp;</div>

About CES:

At CES we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people. 

Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.

We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.

We believe that teams who design, own and run our technology solutions are more connected to the value they create. We are always looking to improve, collaborate and innovate and this is where you come in…

Job purpose:

The role of Global Head of Domain will consult and partner with the Global IT Delivery Director and the rest of the Global IT leadership Team to deliver the initiatives and operations of a specific domain, or across a number of grouped domains (functions/product areas) across City Electrical Factors (CEF) and City Electric Supply (CES).
 
Leading with a consultative approach, this role will contribute at both hands-on and a strategic level to ensure that the business outcomes are realised, and the IT strategy is implemented.
 
In conjunction with the Global IT Delivery Director, Business Domain Experts and the IT Leadership Team, this role will work to deliver a comprehensive set of domain services and a portfolio of transformative initiatives that will ensure that our business is at the forefront of the marketplace offering greater flexibility and agility to the business. 


<div><b>About CEF:</b></div><div><br></div><div>At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.</div><div><br></div><div>Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.</div><div><br></div><div>We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.</div><div>We believe that teams who design, own and run our technology solutions are more connected to the value they create. </div><div><br></div><div>We are always looking to improve, collaborate and innovate and this is where you come in…</div><div><br></div><div><b>About the role:</b></div><div><br></div><div>As a Field Support Engineer, you will be responsible for providing on-site technical support and troubleshooting for our IT infrastructure and systems.&nbsp; You will work closely with other IT teams to diagnose and resolve hardware, software, and network issues, as well as assisting with system deployments and upgrades.</div><div>&nbsp;</div><div>Your technical expertise and commitment to providing exceptional customer service will play a vital role in ensuring the smooth operation of our IT infrastructure.&nbsp; You will work with colleagues across the business and make a significant impact on their experience with our systems and services.</div>

About CEF:

At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.

Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.

We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.
We believe that teams who design, own and run our technology solutions are more connected to the value they create. 

We are always looking to improve, collaborate and innovate and this is where you come in…

About the role:

As a Field Support Engineer, you will be responsible for providing on-site technical support and troubleshooting for our IT infrastructure and systems.  You will work closely with other IT teams to diagnose and resolve hardware, software, and network issues, as well as assisting with system deployments and upgrades.
 
Your technical expertise and commitment to providing exceptional customer service will play a vital role in ensuring the smooth operation of our IT infrastructure.  You will work with colleagues across the business and make a significant impact on their experience with our systems and services.


<li>Provide on-site technical support for end-user computing devices, network devices, peripherals, and applications promptly and effectively.</li><li>Install, configure, and maintain IT infrastructure systems and services.</li><li>Collaborate with internal IT teams to assist in system deployments, upgrades, and migrations, ensuring minimal disruption and optimal performance.</li><li>Respond to support requests and ensure accurate and timely resolution of incidents and service requests in line with SLA's.</li><li>Provide training and guidance to employees on the proper use of hardware, software, and technology tools to enhance their productivity and efficiency.</li><li>Create and maintain accurate documentation, including site information, topology diagrams, and knowledge base articles.</li><li>Assist in maintaining asset inventory of hardware, software, licenses, and equipment, ensuring accuracy and availability of necessary resources.</li>

<li><b>Full UK Driving License</b> and valid Passport (occasional overseas travel to EU required).</li><li>Proven experience as a Field Support Engineer or in a similar IT support role.</li><li>Strong technical knowledge of desktops, laptops, printers, mobile devices, operating systems (Windows, macOS), and common software applications.</li><li>Strong technical knowledge of networking concepts, protocols (TCP/IP, DNS, DHCP), and basic network troubleshooting.</li><li>Excellent customer service and communication skills, with the ability to effectively communicate technical concepts to non-technical employees.</li><li>Strong problem-solving and analytical skills, with the ability to diagnose and resolve technical issues promptly and efficiently.</li><li>Ability to multitask, prioritise, and manage time effectively in a fast-paced environment.</li><li>Familiarity with IT service management tools and ticketing systems for incident tracking and management.</li>

<div><b>About CEF:</b></div><div><br></div><div>At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.</div><div><br></div><div>Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.</div><div><br></div><div>We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.</div><div>We believe that teams who design, own and run our technology solutions are more connected to the value they create. </div><div><br></div><div>We are always looking to improve, collaborate and innovate and this is where you come in…</div><div><br></div><div>We are looking for a <span style="font-size: 11pt">motivated and customer-oriented individual to join the Infrastructure and Operations team as an IT Service Desk Analyst.&nbsp;</span></div><div><br></div><div><b>About the role:</b></div><div><br></div><div><span style="font-size: 13.3333px">As an IT Service Desk Analyst, you will be an integral part of our IT support team, ensuring our users receive timely and effective technical assistance. Your dedication to customer service and problem-solving skills will contribute to the overall productivity and satisfaction of our employees.</span></div><div><br></div><div>Your role will be to <span style="font-size: 13.3333px">the first point of contact for our internal business users, providing </span><span style="font-size: 10pt">technical support and troubleshooting assistance for IT-related issues.&nbsp;You will be responsible for logging and tracking incidents through a ticketing system, resolving problems, and escalating complex issues as necessary.&nbsp; </span></div>

About CEF:

At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.

Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.

We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.
We believe that teams who design, own and run our technology solutions are more connected to the value they create. 

We are always looking to improve, collaborate and innovate and this is where you come in…

We are looking for a motivated and customer-oriented individual to join the Infrastructure and Operations team as an IT Service Desk Analyst. 

About the role:

As an IT Service Desk Analyst, you will be an integral part of our IT support team, ensuring our users receive timely and effective technical assistance. Your dedication to customer service and problem-solving skills will contribute to the overall productivity and satisfaction of our employees.

Your role will be to the first point of contact for our internal business users, providing technical support and troubleshooting assistance for IT-related issues. You will be responsible for logging and tracking incidents through a ticketing system, resolving problems, and escalating complex issues as necessary.  


<li>Previous experience in an IT support/ Customer Service role. </li><li>Excellent customer service and communication skills </li><li>Strong knowledge of desktops, laptops, mobile devices, operating systems (Windows, macOS), and common software applications (Microsoft Office, email clients, web browsers, etc.).&nbsp;</li><li>Strong problem-solving and analytical skills, with the ability to prioritise and manage multiple tasks both independently and collaboratively.</li><li>Flexibility to work in shifts and participate in an on-call rotation if required.&nbsp;</li>

<li>Familiarity with ITIL principles and best practices for incident management, problem management, and service request management.&nbsp;</li><li>Knowledge around printers and printer servers (specifically OKI or Brother)</li><li>Comptia+ or similar certification.</li>

<div>At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people. The entrepreneurial spirit and willingness to go the extra mile that inspired our founder Tom Mackie to open up a wholesale electrical store in 1951 remain key values for CEF today. </div><div>&nbsp;</div><div>We’re the expert supplier of electrical products and services for professional buyers and installers with a UK national network of more than 390 branches and a business that extends to the USA, Canada, Ireland, Spain and Australia.</div><div>&nbsp;</div><div>CEF offers the largest range of products including leading brands and value alternatives, our Data Management team are responsible for supporting our databases, ensuring our data is updated, consistent and available to our customers, CEF Branch Networks and our other departments.</div><div><br></div><div>We are always looking to improve, collaborate and innovate and this is where you come in…</div><div><br></div><div><b>About the role: </b></div><div><br></div><div>Do you have in-depth electrical installation product knowledge and see yourself working as a Product Data Specialist for one of the leading electrical wholesalers? This could be the role for you!</div><div><br></div><div>As a Product Data Specialist, you will be responsible for the quality and accuracy of the product data on our industry leading website. This will include the addition of new products and review of existing products.</div><div><br></div><div>You will work with the wider business to ensure enrichment needs are met and deadlines are adhered to. Your product knowledge and keen eye for detail will be vital in ensuring we remain ahead of our competitors in the online environment.</div>

At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people. The entrepreneurial spirit and willingness to go the extra mile that inspired our founder Tom Mackie to open up a wholesale electrical store in 1951 remain key values for CEF today. 
 
We’re the expert supplier of electrical products and services for professional buyers and installers with a UK national network of more than 390 branches and a business that extends to the USA, Canada, Ireland, Spain and Australia.
 
CEF offers the largest range of products including leading brands and value alternatives, our Data Management team are responsible for supporting our databases, ensuring our data is updated, consistent and available to our customers, CEF Branch Networks and our other departments.

We are always looking to improve, collaborate and innovate and this is where you come in…

About the role: 

Do you have in-depth electrical installation product knowledge and see yourself working as a Product Data Specialist for one of the leading electrical wholesalers? This could be the role for you!

As a Product Data Specialist, you will be responsible for the quality and accuracy of the product data on our industry leading website. This will include the addition of new products and review of existing products.

You will work with the wider business to ensure enrichment needs are met and deadlines are adhered to. Your product knowledge and keen eye for detail will be vital in ensuring we remain ahead of our competitors in the online environment.


<li>Excellent knowledge around electrical installation products that has been gained from working in the industry. </li><li>Comfortable working towards deadlines</li><li>Very good attention to detail</li><li>Ability to work independently and as part of a wider team and can work to deadlines </li>

<li>Previous experience of a Product Information Management (PIM) System</li><li>Working knowledge of Microsoft Excel.</li>

<div><b>About CES:</b></div><div><br></div><div>At CES we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.</div><div><br></div><div>Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.</div><div><br></div><div>We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.</div><div><br></div><div>We believe that teams who design, own and run our technology solutions are more connected to the value they create. We are always looking to improve, collaborate and innovate and this is where you come in…</div><div><br></div><div><b>Job Purpose:</b></div><div><br></div><div>The SaaS Integration Engineer will be joining the Infrastructure and Operations Department within CES, and the candidate will be responsible for the acquisition, management, decommission, and integration of Software as a Service (SaaS), licensed products, and other solutions used internally within CES. </div><div><br></div><div>The Software Services team are the subject matter experts on all such solutions. They catalog, organize, and audit usage of these products. They also recommend new solutions, complete a gap analysis of missing solutions, and create efficiencies by identifying redundancies between two or more in-place solutions. </div><div><br></div><div>The Software Services team also works to integrate solutions and build automation as needed. The SaaS Integration Engineer will specialize in the technical aspects of onboarding new solutions and integrating one or more solutions, typically through the use of API tools. </div><div><br></div><div>The candidate is also expected to help the Software Services Manager understand the software needs of the business and its users.</div>

About CES:

At CES we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.

Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.

We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.

We believe that teams who design, own and run our technology solutions are more connected to the value they create. We are always looking to improve, collaborate and innovate and this is where you come in…

Job Purpose:

The SaaS Integration Engineer will be joining the Infrastructure and Operations Department within CES, and the candidate will be responsible for the acquisition, management, decommission, and integration of Software as a Service (SaaS), licensed products, and other solutions used internally within CES. 

The Software Services team are the subject matter experts on all such solutions. They catalog, organize, and audit usage of these products. They also recommend new solutions, complete a gap analysis of missing solutions, and create efficiencies by identifying redundancies between two or more in-place solutions. 

The Software Services team also works to integrate solutions and build automation as needed. The SaaS Integration Engineer will specialize in the technical aspects of onboarding new solutions and integrating one or more solutions, typically through the use of API tools. 

The candidate is also expected to help the Software Services Manager understand the software needs of the business and its users.


<li>You'll have experience configuring and integrating SaaS products, ideally Microsoft SaaS.</li><li>Collaborating closely with Information Security, Software Engineering and other areas of CES IT</li><li>You will be working closely with the Software Services Manager on cataloguing, organizing and auditing SaaS solutions at CES </li><li>Experience building automation scripts (Python, Bash, Perl etc)</li><li>Experience using Atlassian, Jira, Confluence is highly desirable</li>

Essential Requirements and Responsibilities:

<div><b>About CEF: </b></div><div><br></div><div>At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.</div><div><br></div><div>Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.</div><div><br></div><div>We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.</div><div>We believe that teams who design, own and run our technology solutions are more connected to the value they create. </div><div><br></div><div>We are always looking to improve, collaborate and innovate and this is where you come in…</div><div><br></div><div><b>About the role: </b></div><div><br></div><div>We are also beginning an ambitious cloud transformation for our Enterprise. Our new Senior Governance, Risk and Compliance Analyst will work closely with the Governance and Compliance Manager to provide crucial support for the Information Security Governance and Compliance activities across the whole of CEF. You will be the primary point of contact for a number of governance, risk and compliance activities on a day to day basis, and provide support for all Information Governance, Risk and Compliance related issues arising within and relevant to CEF.</div><div>You will be an experienced security professional&nbsp;with experience of ISO27001 and/or Cyber Essentials. We need someone who listens and acts with empathy, and someone who is able to adapt quickly to changing a rapidly infrastructure and environment.&nbsp;</div>

About CEF: 

At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.

Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.

We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.
We believe that teams who design, own and run our technology solutions are more connected to the value they create. 

We are always looking to improve, collaborate and innovate and this is where you come in…

About the role: 

We are also beginning an ambitious cloud transformation for our Enterprise. Our new Senior Governance, Risk and Compliance Analyst will work closely with the Governance and Compliance Manager to provide crucial support for the Information Security Governance and Compliance activities across the whole of CEF. You will be the primary point of contact for a number of governance, risk and compliance activities on a day to day basis, and provide support for all Information Governance, Risk and Compliance related issues arising within and relevant to CEF.
You will be an experienced security professional with experience of ISO27001 and/or Cyber Essentials. We need someone who listens and acts with empathy, and someone who is able to adapt quickly to changing a rapidly infrastructure and environment. 


<li>Working closely with the Governance and Compliance Manager (located in Yorkshire, UK)</li><li>Working closely with the Head of Information Security (located in Hampshire, UK)</li><li>Being the primary point of contact for responding to client information security questionnaires</li><li>Supporting 3rd party supplier activities such as security due diligence reviews </li><li>Working with the Governance and Compliance manager to foster a culture of continuous security training and upskilling for all team members as well as all colleagues within CEF</li><li>Supporting security governance measures and policies for AWS cloud security</li><li>Working with the Governance and Compliance manager to identify, assess and prioritise potential information and data governance risks and issues across the business (including products, solutions, systems, data, people and processes), and through effective partnering relationships with business leaders, ensure that effective actions and controls are in place to mitigate those risks</li>

<li>Previous experience in an operational information security role, engaging and communicating successfully with senior stakeholders across different business areas to address and ensure information security compliance.</li><li>Proven experience of defining the information security policies, controls and processes to manage an organisations’ risk position</li><li>Proven experience of utilising Information Security principles and best practices such as ISO 27001, NIST, NCSC, PCI DSS requirements and other regulatory obligations.</li><li>Experience in risk and vulnerability management</li><li>AWS certifications in Security</li><li>Ability to travel to Durham UK and other UK CEF sites as and when required.</li>

Senior Governance, Risk and Compliance Analyst

<div><b>About CEF: </b></div><div><br></div><div>At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.</div><div><br></div><div>Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.</div><div><br></div><div>We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.</div><div>We believe that teams who design, own and run our technology solutions are more connected to the value they create. </div><div><br></div><div>We are always looking to improve, collaborate and innovate and this is where you come in…</div><div><br></div><div><b>Job Purpose:</b></div><div><br></div><div>We are undertaking an ambitious cloud transformation for our Enterprise. Our new Senior Security Analyst will work closely with Cyber Security Manager and Head of Information Security to protect CEF from cyber attacks. The Security Analyst will also be responsible for monitoring network traffic and alerts for security events, investigating and responding to events in a timely fashion whilst mentoring and supporting the Security Analyst already in situ. </div><div><br></div><div>They will also support the deployment and configuration of new security tools whenever needed, working closely with the Incident Response Manager if a security incident is suspected.</div><div>&nbsp;</div><div>Threat hunting will also be a part of this role – you will be responsible for creating and maintaining use-cases, detections, threat hunts and playbooks using industry best-practice, detections frameworks and emerging threat intelligence.</div><div><br></div><div>You will be an experienced IT professional who has supported the design and implementation of IT systems and procedures, preferably to protect an organisations data and protect computer networks from Cyber Attacks.</div>

About CEF: 

At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.

Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.

We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.
We believe that teams who design, own and run our technology solutions are more connected to the value they create. 

We are always looking to improve, collaborate and innovate and this is where you come in…

Job Purpose:

We are undertaking an ambitious cloud transformation for our Enterprise. Our new Senior Security Analyst will work closely with Cyber Security Manager and Head of Information Security to protect CEF from cyber attacks. The Security Analyst will also be responsible for monitoring network traffic and alerts for security events, investigating and responding to events in a timely fashion whilst mentoring and supporting the Security Analyst already in situ. 

They will also support the deployment and configuration of new security tools whenever needed, working closely with the Incident Response Manager if a security incident is suspected.
 
Threat hunting will also be a part of this role – you will be responsible for creating and maintaining use-cases, detections, threat hunts and playbooks using industry best-practice, detections frameworks and emerging threat intelligence.

You will be an experienced IT professional who has supported the design and implementation of IT systems and procedures, preferably to protect an organisations data and protect computer networks from Cyber Attacks.


<li>Being the proactive defence of our systems in order to look for potential threats and security issues. </li><li>Develop threat hunting, adversary emulation, leading-edge threat mitigation methodologies, and security use cases to drive the technical skill set of the team forward.</li><li>Implement components of a layered Information Security defence to protect on premise, cloud and individual devices, systems and infrastructure</li><li>Monitor on premise, cloud and individual devices for security events and escalate where necessary in a timely manner to the appropriate individual </li><li>Work with the wider CEF IT Team to maintain an accurate asset and data inventory, ensuring appropriate security controls are working effectively when deployed</li>

<li>Experience in security technologies &amp; defences such as Firewalls, Snort, Bro, Intrusion Detection System (IDS) monitoring and custom rule creation (YARA), TCP/IP Networking, WireShark, TCPDump, Netflow analysis.</li><li>In-depth knowledge deploying and managing EDR and familiar with XDR concepts and technologies</li><li>Experience in a wide range of log sources, normalising data, and querying using analytical platforms (e.g. SumoLogic, Splunk, Elastic, MDE, and MCAS).</li><li>Ability to analyse and interpret MITRE ATT&amp;CK matrices and use them for threat hunting, investigation, and proactive defence strategies.</li><li>Experience in deploying and managing deception technologies, such as honeypots, honeytokens and decoy systems.</li>

<div><b>About CES:</b></div><div><br></div><div>At CES we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.</div><div><br></div><div>Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.</div><div><br></div><div>We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.</div><div><br></div><div>We believe that teams who design, own and run our technology solutions are more connected to the value they create. We are always looking to improve, collaborate and innovate and this is where you come in…</div><div><br></div><div><b>About the role: </b></div><div><br></div><div>We are excited to be expanding our security team and with that we have a new open role for a Senior Security Analyst to work alongside a fantastic team. This position will focus on incident management and deceptive technologies. This position will help ensure that City Electric Supply is well positioned in terms of enterprise-class security standards and tools.</div><div><br></div><div><br></div>

About CES:

At CES we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.

Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.

We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.

We believe that teams who design, own and run our technology solutions are more connected to the value they create. We are always looking to improve, collaborate and innovate and this is where you come in…

About the role: 

We are excited to be expanding our security team and with that we have a new open role for a Senior Security Analyst to work alongside a fantastic team. This position will focus on incident management and deceptive technologies. This position will help ensure that City Electric Supply is well positioned in terms of enterprise-class security standards and tools.




<li>Architect and build deceptive technologies infrastructure &amp; reporting</li><li>Automation of IR activities</li><li>Initiate Incident management processes</li><li>Build IR communications plans and templates</li><li>Creation and management of tabletop exercises</li><li>Identifying, building, and testing IR technical playbooks</li><li>Work on security alerts to identify issues</li><li>Asist with deployment of security best practices</li><li>Perform threat-hunter related activities to identify gaps within the environment</li><li>Kept up to date on security related events and taking appropriate measures</li>

<li>Experience with Incident Response</li><li>Experience with deceptive technologies</li><li>Experience handling SOC related alerts</li><li>Self-motivated and able to work without high levels of supervision</li><li>Good organizational skills</li><li>Good attention to detail and a strong analytical mind</li><li>Ability to notice patterns within data</li>

Senior Security Analyst - Incident Response

<div><b>About CES:</b></div><div><br></div><div>At CES we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.</div><div><br></div><div>Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.</div><div><br></div><div>We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.</div><div><br></div><div>We believe that teams who design, own and run our technology solutions are more connected to the value they create. We are always looking to improve, collaborate and innovate and this is where you come in…</div><div><br></div><div><b>Summary</b></div><div><br></div><div>The team has seen ever increasing growth as the digital sector of our business has grown and the importance of our products becomes ever apparent.&nbsp;</div><div>We never rest on our laurels, and we are constantly researching the future trends within the digital space. We have a team emphasis on learning and development and the atmosphere is relaxed and friendly to get the best out of everyone. This allows us to remain the market leader in our industry, developing large-scale e-commerce to small single page applications to meet our company needs.</div><div><br></div><div>Directly reporting to the Web Development Manager, you will be working as part of a multi-disciplinary Online Development Team. You will be liaising with many different departments, including your direct team colleagues, the various IT departments and the wider business.</div><div><br></div><div>This is a key role within our team and will require a high level of energy and motivation to drive improvements in this ever-changing technical landscape along with an obvious appreciation of our business needs and opportunities.&nbsp;</div>

About CES:

At CES we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.

Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.

We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.

We believe that teams who design, own and run our technology solutions are more connected to the value they create. We are always looking to improve, collaborate and innovate and this is where you come in…

Summary

The team has seen ever increasing growth as the digital sector of our business has grown and the importance of our products becomes ever apparent. 
We never rest on our laurels, and we are constantly researching the future trends within the digital space. We have a team emphasis on learning and development and the atmosphere is relaxed and friendly to get the best out of everyone. This allows us to remain the market leader in our industry, developing large-scale e-commerce to small single page applications to meet our company needs.

Directly reporting to the Web Development Manager, you will be working as part of a multi-disciplinary Online Development Team. You will be liaising with many different departments, including your direct team colleagues, the various IT departments and the wider business.

This is a key role within our team and will require a high level of energy and motivation to drive improvements in this ever-changing technical landscape along with an obvious appreciation of our business needs and opportunities. 


<li>Excellent communicator with a positive approach to change and problems. </li><li>Enjoys empowering and mentoring junior and mid level UX designers.</li><li>Must be a team player that will contribute, compliment and enjoy working in a team environment. </li><li>Confident and happy to make and contribute to decisions and their impact.</li><li>Excellent organizational skills with proven ability to manage multiple concurrent projects.</li><li>A lifelong learner who is enthusiastic and willing to learn new technologies.</li><li>Relishes responsibility and is willing to ‘own’ products / projects.</li>

<li>5+ years of experience in UX Design </li><li>Experience mentoring/leading UX Designers  </li><li>Ability to think creatively while maintaining accuracy and attention to detail.</li><li>Demonstrate a strong understanding of advanced graphic design principles.</li><li>Strong business acumen.</li><li>A degree of understanding around how websites are built.</li><li>Strong belief in the full UX design process from research, definition, ideation, prototyping, testing and iterating.</li><li>Advanced level of Adobe Creative Suite and prototyping tools (such as Figma/XD). </li><li>An understanding of the latest design and technology trends in a commercial environment.</li><li>Strong knowledge of user flows and site mapping.</li><li>A good understanding of design systems ensuring brand alignment.</li><li>Always thinking responsive, designing experiences which work seamlessly across all devices.</li>

<div><b>About CES:</b></div><div><br></div><div>At CES we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.</div><div><br></div><div>Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.</div><div><br></div><div>We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.</div><div><br></div><div>We believe that teams who design, own and run our technology solutions are more connected to the value they create. We are always looking to improve, collaborate and innovate and this is where you come in…</div><div><br></div><div><b>About the role: </b></div><div><br></div><div>The position will be joining the Software Services team within the Infrastructure and Operations Department at CES. The candidate will assist with<span style="font-size: 8pt">&nbsp;</span>the acquisition, management, decommission, and integration of Software as a Service (SaaS), licensed products, and other solutions used internally within CES. The Software Services team are the subject matter experts on all such solutions. They catalog, organize, and audit usage of these products. They also recommend new solutions, complete a gap analysis of missing solutions, and create efficiencies by identifying redundancies between two or more in-place solutions. The Software Services team also works to integrate solutions and build automation as needed. The SaaS Analyst will specialize in the administrative aspects of onboarding new solutions, and analysis and maintenance of existing contracts. <span style="font-size: 11pt">The candidate is also expected to help the Software Services Manager understand the software needs of the business and its users.</span></div>

About CES:

At CES we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.

Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.

We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.

We believe that teams who design, own and run our technology solutions are more connected to the value they create. We are always looking to improve, collaborate and innovate and this is where you come in…

About the role: 

The position will be joining the Software Services team within the Infrastructure and Operations Department at CES. The candidate will assist with the acquisition, management, decommission, and integration of Software as a Service (SaaS), licensed products, and other solutions used internally within CES. The Software Services team are the subject matter experts on all such solutions. They catalog, organize, and audit usage of these products. They also recommend new solutions, complete a gap analysis of missing solutions, and create efficiencies by identifying redundancies between two or more in-place solutions. The Software Services team also works to integrate solutions and build automation as needed. The SaaS Analyst will specialize in the administrative aspects of onboarding new solutions, and analysis and maintenance of existing contracts. The candidate is also expected to help the Software Services Manager understand the software needs of the business and its users.


<li>Catalog, document, organize, and audit software solutions used within CES</li><li>Analyze current software usage trends, identify opportunities for optimization</li><li>Develop and deliver dashboards capturing business trends and KPI’s to leadership</li><li>Maintain vendor relationships, renewals, and billing records</li><li>Assist in coordinating demos with vendors and internal teams</li><li>Analyze existing SaaS functionality and identify potential company usage</li><li>Work closely with Integration Engineers, and other cross functional teams to determine best practices</li><li>Identify overlaps and gaps in software solutions needed within CES</li><li>Assist in the development of policies and procedures pertaining to the acquisition, management, provisioning, decommissioning, and all other aspects of software services</li><li>Remain up to date with industry trends and new offerings</li><li>Assist other CES departments in the identification, selection, acquisition, and onboarding of new software solution</li><li>Support evolution of agile and lean techniques through the practice of continuous improvement</li><li>Help create and build a strong team culture with your peers in the Infrastructure and Operations department</li><li>Other duties as assigned</li>

<li>5+ years relevant experience</li><li>Associate in computer science or similar, or equivalent work experience</li><li>Understanding and experience of working in product and project lifecycles</li><li>Ability to manage and prioritize your workload</li><li>Prefer to work collaboratively and deliver as a team</li><li>Believes in the ability of others and confident in own ability</li>

<li>Knowledge/experience of Atlassian, Lucid, Power BI, and Freshworks products</li><li>Experience building and maintaining effective reporting</li>

<div><b>About CEF: </b></div><div><br></div><div>At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.</div><div><br></div><div>Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.</div><div><br></div><div>We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.</div><div>We believe that teams who design, own and run our technology solutions are more connected to the value they create. </div><div><br></div><div>We are always looking to improve, collaborate and innovate and this is where you come in…</div><div><br></div><div>As part of the Integrations team, you will be expected to understand the real needs of customers,  suppliers and colleagues and collaborate with technical teams to transform these into achievable  deliverables, ensuring the delivery of quality and value.</div><div><br></div><div>There is a current ongoing major project in progress to seek to standardise CEF Business Integrations  through a 3rd Party EDI Managed Service and also in the future the procurement of a platform to  handle internal integrations.  The role will cover the current EDI/Integration landscape as well as contributing to an intended  future state. It will also cover the provision and administration of customer catalogues (simple, hosted and  punchout), onboarding customers and the configuration of parameters, support of a 3rd Party Van  Stock solution, support of customer reporting solutions and the standardisation for the BI Team to  generate reports, 3rd level support of Service Desk issues</div>

About CEF: 

At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.

Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.

We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.
We believe that teams who design, own and run our technology solutions are more connected to the value they create. 

We are always looking to improve, collaborate and innovate and this is where you come in…

As part of the Integrations team, you will be expected to understand the real needs of customers,  suppliers and colleagues and collaborate with technical teams to transform these into achievable  deliverables, ensuring the delivery of quality and value.

There is a current ongoing major project in progress to seek to standardise CEF Business Integrations  through a 3rd Party EDI Managed Service and also in the future the procurement of a platform to  handle internal integrations.  The role will cover the current EDI/Integration landscape as well as contributing to an intended  future state. It will also cover the provision and administration of customer catalogues (simple, hosted and  punchout), onboarding customers and the configuration of parameters, support of a 3rd Party Van  Stock solution, support of customer reporting solutions and the standardisation for the BI Team to  generate reports, 3rd level support of Service Desk issues


<li>&nbsp;Significant experience of implementing and supporting standard EDI technologies (e.g.  Tradacoms, EDIFACT, X12, XML, SFTP etc.) </li><li>Working knowledge of API and bespoke integration solutions </li><li>Experience of discovery / eliciting customer needs, breaking down complex information and  turning these into meaningful deliverables </li><li>Experience of working with Customers and Suppliers</li><li>Experience in an Implementation or 3rd Level Support Role</li><li>Experience of documenting technical processes</li>

<div><b>About CEF:</b></div><div><br></div><div>At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.</div><div><br></div><div>Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.</div><div><br></div><div>We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.</div><div>We believe that teams who design, own and run our technology solutions are more connected to the value they create. </div><div><br></div><div>We are always looking to improve, collaborate and innovate and this is where you come in…</div><div><br></div><div><b>Summary</b></div><div>&nbsp;</div><div>We are looking for a skilled and customer-focused Technical Support Analyst to join the Infrastructure and Operations team.</div><div>&nbsp;</div><div>As a Technical Support Analyst, you will play a crucial role in providing technical assistance and resolving IT-related issues for our internal users. &nbsp;Your exceptional problem-solving skills and dedication to customer service will contribute to the overall success of our organisation.</div><div>&nbsp;</div><div>Your dedication to problem-solving and commitment to continuous learning will be highly valued in our collaborative and supportive environment. &nbsp;You will play a critical role in ensuring the productivity and satisfaction of our internal users.</div><div><br></div><div><br></div>

About CEF:

At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.

Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.

We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.
We believe that teams who design, own and run our technology solutions are more connected to the value they create. 

We are always looking to improve, collaborate and innovate and this is where you come in…

Summary
 
We are looking for a skilled and customer-focused Technical Support Analyst to join the Infrastructure and Operations team.
 
As a Technical Support Analyst, you will play a crucial role in providing technical assistance and resolving IT-related issues for our internal users.  Your exceptional problem-solving skills and dedication to customer service will contribute to the overall success of our organisation.
 
Your dedication to problem-solving and commitment to continuous learning will be highly valued in our collaborative and supportive environment.  You will play a critical role in ensuring the productivity and satisfaction of our internal users.




<li>Diagnose and resolve hardware, software, and network issues in a timely and efficient manner.</li><li>Escalate complex issues to appropriate teams for further investigation and resolution.</li><li>Install, configure, and troubleshoot desktops, laptops, printers, mobile devices, and other hardware peripherals.</li><li>Provide software support, including installations, upgrades, and troubleshooting of applications, operating systems, and utilities.</li><li>Assist users with account setup, password resets, and access permissions.</li><li>Ensure all support incidents and service requests are logged, tracked, and resolved within defined service level agreements (SLAs).</li><li>Collaborate with other IT teams to share knowledge and contribute to problem resolution.</li><li>Create and maintain documentation for technical processes, procedures, and troubleshooting guides.</li><li>Conduct user training and create user-friendly documentation as needed.</li><li>Stay updated with emerging technologies, industry trends, and best practices to enhance technical knowledge and skills.</li><li>Contribute to the improvement of support processes and recommend solutions to recurring issues.</li>

<li>Relevant certifications, such as CompTIA, Microsoft Certified Solutions Associate (MCSA)</li><li>Proven experience as a Technical Support Analyst or in a similar technical support role.</li><li>Strong technical knowledge of desktops, laptops, printers, mobile devices, operating systems (Windows, macOS), and common software applications.</li><li>Familiarity with networking concepts, protocols (TCP/IP, DNS, DHCP), and basic network troubleshooting.</li><li>Excellent problem-solving and analytical skills, with the ability to prioritise and manage multiple tasks.</li><li>Exceptional customer service skills, with the ability to communicate technical information effectively to non-technical users.</li><li>Experience with IT service management tools and ticketing systems.</li><li>Strong attention to detail and a commitment to providing high-quality support.</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li><li>Knowledge of remote support tools and remote troubleshooting techniques.</li>

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