<div><span style="font-size: 11pt;">Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service. </span></div><div><span style="font-size: 11pt;">&nbsp;</span></div><div><b style="font-size: 11pt;">About City Electric Supply</b><span style="font-size: 11pt;">&nbsp;</span></div><div><span style="font-size: 11pt;">CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America.&nbsp; Our vision is to add 30-35 branches a year, while staying true to our Company values.&nbsp;</span></div><div><br></div><div>
<p><strong>Summary</strong></p>
<p>Our Application Support Specialists are the first point of contact for City Electric Supply employees when they need help with our proprietary software. You'll support our internal teams via phone, email, and ticketing system, helping people work through tier I software and application issues in a way that actually makes sense to them. Beyond troubleshooting, you'll play an active role in improving how we support our people, participating in business meetings, suggesting process improvements, and helping test new software releases. Strong relationships and clear communication are at the heart of this role.</p>
</div>

<div>
<p><strong>Summary</strong></p>
<p>Our Application Support Specialists are the first point of contact for City Electric Supply employees when they need help with our proprietary software. You'll support our internal teams via phone, email, and ticketing system, helping people work through tier I software and application issues in a way that actually makes sense to them. Beyond troubleshooting, you'll play an active role in improving how we support our people, participating in business meetings, suggesting process improvements, and helping test new software releases. Strong relationships and clear communication are at the heart of this role.</p>
</div>

Summary
Our Application Support Specialists are the first point of contact for City Electric Supply employees when they need help with our proprietary software. You'll support our internal teams via phone, email, and ticketing system, helping people work through tier I software and application issues in a way that actually makes sense to them. Beyond troubleshooting, you'll play an active role in improving how we support our people, participating in business meetings, suggesting process improvements, and helping test new software releases. Strong relationships and clear communication are at the heart of this role.


Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service. 
 
About City Electric Supply 
CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America.  Our vision is to add 30-35 branches a year, while staying true to our Company values. 


Summary
Our Application Support Specialists are the first point of contact for City Electric Supply employees when they need help with our proprietary software. You'll support our internal teams via phone, email, and ticketing system, helping people work through tier I software and application issues in a way that actually makes sense to them. Beyond troubleshooting, you'll play an active role in improving how we support our people, participating in business meetings, suggesting process improvements, and helping test new software releases. Strong relationships and clear communication are at the heart of this role.


<div>
<ul style="list-style-type: disc;">
<li>Provide excellent customer service to internal employees across the business.</li>
<li>Document and track application and software issues through our ticketing system (Freshservice).</li>
<li>Coordinate with teammates and other teams to resolve issues efficiently.</li>
<li>Perform root cause analysis and escalate to our Tier II team when needed.</li>
<li>Translate technical issues into simple, clear explanations for non-technical users.</li>
<li>Troubleshoot issues alongside clients to find the right resolution.</li>
<li>Build trusted, professional relationships with the people you support.</li>
<li>Contribute to a positive work environment for customers, coworkers, and supervisors alike.</li>

</ul></div>

<div>
<ul style="list-style-type: disc;">
<li>At least 1 year of experience in a software or application support role, not desktop, hardware, or network support.</li>
<li>Supporting internal proprietary software, preferred.</li>
<li>Previous experience troubleshooting ERP systems, preferred.</li>
<li>High school diploma, required.</li>
<li>Related college degree, preferred.</li>

</ul></div>

<div>
<ul style="list-style-type: disc;">
<li>Highly organized with strong attention to detail.</li>
<li>Comfortable working both independently and as part of a team.</li>
<li>Strong written and verbal communication skills.</li>
<li>Ability to tailor your communication based on your audience.</li>
<li>Skilled at building relationships with clients and colleagues.</li>
<li>Analytical thinker who enjoys solving problems.</li>

</ul></div>

<div>
<ul style="list-style-type: disc;">
<li>30-minute Talent Acquisition Phone Screen.</li>
<li>1-hour Onsite Panel Interview.</li>

</ul></div>

<div>
<ul style="list-style-type: disc;">
<li>Medical, Dental, Vision Insurance.</li>
<li>401(k) company match program.</li>
<li>Telehealth.</li>
<li>Short-term and Long-term disability insurance.</li>
<li>Basic and AD&amp;D Life Insurance paid for by the company.</li>
<li>Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance.</li>
<li>Employee Assistance Program.</li>
<li>Mental, physical, financial wellness.</li>
<li>Auto and Home Insurance discount.</li>
<li>Paid Time Off and 7 paid Holidays.</li>
<li>Paid Pregnancy, Parental, and Adoption Leave programs.</li>
<li>Employee Discount Program.</li>
<li>Training Programs.</li>
<li>Internal growth opportunities in a fast-growing company.</li>
<li>In some jurisdictions, state or local laws address sick leave or other leaves of absence. The Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law.</li>

</ul></div>

<div>
<p>This position has no supervisory responsibilities.</p>
</div>

<div>Join one of the UK’s largest electrical wholesalers as we reimagine our technology for the digital age. We’re modernising our legacy systems and building new platforms powered by AWS and AI — and we need creative minds to help us shape the future!</div><div><br></div><div><span style="font-size: 24px;">Life as a Senior Back End Developer:</span></div>
<div>&nbsp;</div>
<div><span style="font-size: 16px;">As a Senior Back End Engineer, you’ll be an integral part of our Agile Digital team, contributing to the evolution of our e-commerce platform. You will play a pivotal role in supporting the implementation of a Service-Based Architecture while upgrading and maintaining our market-leading website. Collaborating with cross-functional IT teams, you’ll ensure the business logic powering our platform is scalable, reliable, and optimised for growth.</span></div>

<div><span style="font-size: 24px;">Life as a Senior Back End Developer:</span></div>
<div>&nbsp;</div>
<div><span style="font-size: 16px;">As a Senior Back End Engineer, you&rsquo;ll be an integral part of our Agile Digital team, contributing to the evolution of our e-commerce platform. You will play a pivotal role in supporting the implementation of a Service-Based Architecture while upgrading and maintaining our market-leading website. Collaborating with cross-functional IT teams, you&rsquo;ll ensure the business logic powering our platform is scalable, reliable, and optimised for growth.</span></div>

Life as a Senior Back End Developer:

As a Senior Back End Engineer, you’ll be an integral part of our Agile Digital team, contributing to the evolution of our e-commerce platform. You will play a pivotal role in supporting the implementation of a Service-Based Architecture while upgrading and maintaining our market-leading website. Collaborating with cross-functional IT teams, you’ll ensure the business logic powering our platform is scalable, reliable, and optimised for growth.


Join one of the UK’s largest electrical wholesalers as we reimagine our technology for the digital age. We’re modernising our legacy systems and building new platforms powered by AWS and AI — and we need creative minds to help us shape the future!


Life as a Senior Back End Developer:

As a Senior Back End Engineer, you’ll be an integral part of our Agile Digital team, contributing to the evolution of our e-commerce platform. You will play a pivotal role in supporting the implementation of a Service-Based Architecture while upgrading and maintaining our market-leading website. Collaborating with cross-functional IT teams, you’ll ensure the business logic powering our platform is scalable, reliable, and optimised for growth.



<li>Work collaboratively within a close-knit team that embraces strong values and a shared vision.</li>
<li>Lead and support the team in the development of new features and improvements for our enterprise-scale e-commerce website.</li>
<li>Assist in the transition to a modern Service-Based Architecture to enhance performance and scalability.</li>
<li>Ensure high-quality code delivery by implementing best practices, including comprehensive testing and continuous integration.</li>



<li>Proven experience in <strong>enterprise-scale Ruby on Rails development</strong>.</li>
<li>Hands-on experience with relational databases such as <strong>MySQL</strong>.</li>
<li>Familiarity with testing frameworks like <strong>RSpec</strong>.</li>
<li>A strong understanding of software architecture, scalability, and Agile development methodologies.</li>
<li>Excellent problem-solving skills and the ability to collaborate effectively in a team environment.</li>



<li><strong>Phone Screen with Talent Acquisition: </strong>A 30 minute call with a member of the Talent Acquisition Team</li>
<li><strong>Technical Interview:</strong> A deep dive into your Ruby on Rails expertise and problem-solving capabilities. <strong>(60 Mins)</strong></li>
<li><strong>Cultural Fit and Values Interview:</strong> Understanding how your values align with our team's mission and goals. <strong>(30-60 Mins)</strong></li>


<div>Join one of the UK’s largest electrical wholesalers as we reimagine our technology for the digital age. We’re modernising our legacy systems and building new platforms powered by AWS and AI — and we need creative minds to help us shape the future!</div><div><br></div><div>
<h2>Life as an Business Analyst on our ERP Programme:</h2>
<p>&nbsp;</p>
<p>We're looking for an experienced <strong>Business Analyst</strong> to play a pivotal role in one of the most significant transformation programmes in our organisation's history.</p>
<p>As we modernise our core business systems through a large-scale ERP transformation, you'll work at the heart of the programme—partnering with business stakeholders, technology teams and delivery partners to understand how our business operates today and help design how it will operate tomorrow.</p>
<p>This is an opportunity for someone who thrives in a fast-paced environment, enjoys solving complex business challenges and is motivated by delivering tangible outcomes rather than producing documentation for documentation's sake.</p>
<p>If you're commercially minded, naturally curious and confident engaging with stakeholders at every level, we'd love to hear from you.</p>
</div>

<div>
<h2>Life as an Business Analyst on our ERP Programme:</h2>
<p>&nbsp;</p>
<p>We're looking for an experienced <strong>Business Analyst</strong> to play a pivotal role in one of the most significant transformation programmes in our organisation's history.</p>
<p>As we modernise our core business systems through a large-scale ERP transformation, you'll work at the heart of the programme&mdash;partnering with business stakeholders, technology teams and delivery partners to understand how our business operates today and help design how it will operate tomorrow.</p>
<p>This is an opportunity for someone who thrives in a fast-paced environment, enjoys solving complex business challenges and is motivated by delivering tangible outcomes rather than producing documentation for documentation's sake.</p>
<p>If you're commercially minded, naturally curious and confident engaging with stakeholders at every level, we'd love to hear from you.</p>
</div>

Life as an Business Analyst on our ERP Programme:
 
We're looking for an experienced Business Analyst to play a pivotal role in one of the most significant transformation programmes in our organisation's history.
As we modernise our core business systems through a large-scale ERP transformation, you'll work at the heart of the programme—partnering with business stakeholders, technology teams and delivery partners to understand how our business operates today and help design how it will operate tomorrow.
This is an opportunity for someone who thrives in a fast-paced environment, enjoys solving complex business challenges and is motivated by delivering tangible outcomes rather than producing documentation for documentation's sake.
If you're commercially minded, naturally curious and confident engaging with stakeholders at every level, we'd love to hear from you.


Join one of the UK’s largest electrical wholesalers as we reimagine our technology for the digital age. We’re modernising our legacy systems and building new platforms powered by AWS and AI — and we need creative minds to help us shape the future!


Life as an Business Analyst on our ERP Programme:
 
We're looking for an experienced Business Analyst to play a pivotal role in one of the most significant transformation programmes in our organisation's history.
As we modernise our core business systems through a large-scale ERP transformation, you'll work at the heart of the programme—partnering with business stakeholders, technology teams and delivery partners to understand how our business operates today and help design how it will operate tomorrow.
This is an opportunity for someone who thrives in a fast-paced environment, enjoys solving complex business challenges and is motivated by delivering tangible outcomes rather than producing documentation for documentation's sake.
If you're commercially minded, naturally curious and confident engaging with stakeholders at every level, we'd love to hear from you.


<div>
<p>You'll act as the bridge between the business and technology teams, ensuring our ERP solution delivers real business value across key operational functions.</p>
<p>Key responsibilities include:</p>
<ul data-spread="false">
<li>Partner with stakeholders across the business to understand operational challenges, strategic priorities and future business requirements.</li>
<li>Run workshops, interviews and process discovery sessions to capture current and future state processes.</li>
<li>Analyse complex business processes across retail, wholesale, supply chain, logistics, warehousing, procurement, inventory and finance functions.</li>
<li>Translate business requirements into clear, prioritised user stories, functional requirements and acceptance criteria.</li>
<li>Challenge existing ways of working, identifying opportunities to simplify, standardise and improve business processes.</li>
<li>Collaborate closely with Commercial Business Experts, Directors of Operations, Business Leadership, Solution Architects, Project Managers, Developers and third-party implementation partners throughout the delivery lifecycle.</li>
<li>Support solution design, ensuring proposed ERP capabilities align with business objectives and operational needs.</li>
<li>Facilitate decision making by balancing business priorities, technical constraints and programme timelines.</li>
<li>Manage requirements through change, ensuring traceability from discovery through to implementation.</li>
<li>Support testing, business readiness, user acceptance testing (UAT) and successful business adoption.</li>
<li>Identify risks, assumptions, dependencies and impacts across workstreams, proactively escalating where appropriate.</li>
<li>Drive continuous improvement and champion best practice business analysis throughout the programme.</li>

</ul></div>

<div>
<p>We're looking for someone who combines strong analytical capability with exceptional people skills.</p>
<p>You'll ideally have:</p>
<ul data-spread="false">
<li>Proven experience as a Business Analyst delivering complex ERP transformation programmes.</li>
<li>Experience working within <strong>retail, wholesale, distribution, logistics, manufacturing, supply chain or another high-volume product-based environment</strong>.</li>
<li>Strong understanding of end-to-end operational processes including inventory, purchasing, warehousing, order management and fulfilment.</li>
<li>Demonstrable experience eliciting, documenting and managing business requirements using a range of business analysis techniques.</li>
<li>Excellent stakeholder management skills, with the ability to influence, challenge and build trusted relationships across all levels of the organisation.</li>
<li>Outstanding workshop facilitation, communication and presentation skills.</li>
<li>Strong commercial awareness and business acumen, with the ability to understand how technology enables operational performance.</li>
<li>Experience working within Agile, Waterfall or hybrid delivery environments.</li>
<li>A pragmatic, delivery-focused mindset that balances quality with pace.</li>
<li>Confidence working in ambiguous environments where priorities evolve as programmes progress.</li>

</ul></div>

<div>

<li><strong>Annual IT Bonus scheme</strong></li>
<li><strong>25 Days </strong>of Annual Leave - (Excluding Bank Holidays)<strong>&nbsp;</strong></li>
<li><strong>Company Pension Scheme</strong></li>
<li><strong>Champion Health</strong> – a comprehensive physical, mental &amp; financial wellbeing platform, offering bespoke content on all aspects of wellbeing &amp; life including recipes, workouts, blogs and loads of other content for you.&nbsp;</li>
<li><strong>Light Up Learning</strong> - Our Learning &amp; Development platform</li>
<li><strong>MySavings </strong>- Employee Discount Platform</li>
<li>Free use of the state-of-the-art private gym at our IT Headquarters</li>

</div>

<div><span style="font-size: 11pt;">Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service. </span></div><div><span style="font-size: 11pt;">&nbsp;</span></div><div><b style="font-size: 11pt;">About City Electric Supply</b><span style="font-size: 11pt;">&nbsp;</span></div><div><span style="font-size: 11pt;">CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America.&nbsp; Our vision is to add 30-35 branches a year, while staying true to our Company values.&nbsp;</span></div><div><br></div><h2>Summary</h2>
<p>We're looking for an experienced Business Analyst to play a pivotal role in one of the most significant transformation programs in our organization's history.</p>
<p>As we modernize our core business systems through a large-scale ERP transformation, you'll work at the heart of the program, partnering with business stakeholders, technology teams, and delivery partners to understand how our business operates today and help design how it will operate tomorrow.</p>
<p>This is an opportunity for someone who thrives in a fast-paced environment, enjoys solving complex business challenges and is motivated by delivering tangible outcomes rather than producing documentation for documentation's sake.</p>
<p>If you're commercially minded, naturally curious, and confident engaging with stakeholders at every level, we'd love to hear from you.</p>

<h2>Summary</h2>
<p>We're looking for an experienced Business Analyst to play a pivotal role in one of the most significant transformation programs in our organization's history.</p>
<p>As we modernize our core business systems through a large-scale ERP transformation, you'll work at the heart of the program, partnering with business stakeholders, technology teams, and delivery partners to understand how our business operates today and help design how it will operate tomorrow.</p>
<p>This is an opportunity for someone who thrives in a fast-paced environment, enjoys solving complex business challenges and is motivated by delivering tangible outcomes rather than producing documentation for documentation's sake.</p>
<p>If you're commercially minded, naturally curious, and confident engaging with stakeholders at every level, we'd love to hear from you.</p>

Summary
We're looking for an experienced Business Analyst to play a pivotal role in one of the most significant transformation programs in our organization's history.
As we modernize our core business systems through a large-scale ERP transformation, you'll work at the heart of the program, partnering with business stakeholders, technology teams, and delivery partners to understand how our business operates today and help design how it will operate tomorrow.
This is an opportunity for someone who thrives in a fast-paced environment, enjoys solving complex business challenges and is motivated by delivering tangible outcomes rather than producing documentation for documentation's sake.
If you're commercially minded, naturally curious, and confident engaging with stakeholders at every level, we'd love to hear from you.


Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service. 
 
About City Electric Supply 
CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America.  Our vision is to add 30-35 branches a year, while staying true to our Company values. 


Summary
We're looking for an experienced Business Analyst to play a pivotal role in one of the most significant transformation programs in our organization's history.
As we modernize our core business systems through a large-scale ERP transformation, you'll work at the heart of the program, partnering with business stakeholders, technology teams, and delivery partners to understand how our business operates today and help design how it will operate tomorrow.
This is an opportunity for someone who thrives in a fast-paced environment, enjoys solving complex business challenges and is motivated by delivering tangible outcomes rather than producing documentation for documentation's sake.
If you're commercially minded, naturally curious, and confident engaging with stakeholders at every level, we'd love to hear from you.


<p>You'll act as the bridge between the business and technology teams, ensuring our ERP solution delivers real business value across key operational functions.</p>
<p>Key responsibilities include:</p>
<ul data-spread="false">
<li>Partner with stakeholders across the business to understand operational challenges, strategic priorities, and future business requirements.</li>
<li>Run workshops, interviews, and process discovery sessions to capture current and future state processes.</li>
<li>Analyze complex business processes across retail, wholesale, supply chain, logistics, warehousing, procurement, inventory, and finance functions.</li>
<li>Translate business requirements into clear, prioritized user stories, functional requirements, and acceptance criteria.</li>
<li>Challenge existing ways of working, identifying opportunities to simplify, standardize, and improve business processes.</li>
<li>Collaborate closely with Commercial Business Experts, Directors of Operations, Business Leadership, Solution Architects, Project Managers, Developers, and third-party implementation partners throughout the delivery lifecycle.</li>
<li>Support solution design, ensuring proposed ERP capabilities align with business objectives and operational needs.</li>
<li>Facilitate decision making by balancing business priorities, technical constraints, and program timelines.</li>
<li>Manage requirements through change, ensuring traceability from discovery through to implementation.</li>
<li>Support testing, business readiness, user acceptance testing (UAT), and successful business adoption.</li>
<li>Identify risks, assumptions, dependencies, and impacts across workstreams, proactively escalating where appropriate.</li>
<li>Drive continuous improvement and champion best practice business analysis throughout the program.</li>
</ul>

<ul data-spread="false">
<li>Experience as a Business Analyst delivering complex ERP transformation programs.</li>
<li>Experience working within <strong>retail, wholesale, distribution, logistics, manufacturing, supply chain or another high-volume product-based environment</strong>.</li>
<li>Strong understanding of end-to-end operational processes including inventory, purchasing, warehousing, order management and fulfilment.</li>
<li>Demonstrable experience eliciting, documenting and managing business requirements using a range of business analysis techniques.</li>
<li>Excellent stakeholder management skills, with the ability to influence, challenge and build trusted relationships across all levels of the organization.</li>
<li>Outstanding workshop facilitation, communication and presentation skills.</li>
<li>Strong commercial awareness and business acumen, with the ability to understand how technology enables operational performance.</li>
<li>Experience working within Agile, Waterfall or hybrid delivery environments.</li>
<li>A pragmatic, delivery-focused mindset that balances quality with pace.</li>
<li>Confidence working in ambiguous environments where priorities evolve as programs progress.</li>
</ul>

<div>

<li>Medical, Dental, Vision Insurance.</li>
<li>401(k) company match program.</li>
<li>Telehealth.</li>
<li>Short-term and Long-term disability insurance.</li>
<li>Basic and AD&amp;D Life Insurance paid for by the company.</li>
<li>Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance.&nbsp;</li>
<li>Employee Assistance Program.</li>
<li>Mental, physical, financial wellness.</li>
<li>Auto and Home Insurance discount.&nbsp;</li>
<li>Paid Time Off and 7 paid Holidays.&nbsp;</li>
<li>Paid Pregnancy, Parental, and Adoption Leave programs.&nbsp;</li>
<li>Employee Discount Program.&nbsp;</li>
<li>Training Programs.&nbsp;</li>
<li>Internal growth opportunities in a fast-growing company.&nbsp;</li>
<li>In some jurisdictions, state or local laws address sick leave or other leaves of absence. The</li>
<li>Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law.&nbsp;</li>

</div>

<div>This position has no supervisory responsibilities.</div>

<h2><strong style="font-size: 18px;">About the role:</strong></h2>
<p>&nbsp;</p>
<p><span style="font-size: 16px;">As a Data Administrator at CEF, you’ll be responsible for keeping our core business data accurate, consistent and up to date. On a daily basis, you’ll maintain company-wide databases covering products, suppliers, users, locations and classifications, ensuring information is reliable and ready to support our branch network and wider teams.</span></p>
<p>&nbsp;</p>
<p><span style="font-size: 16px;">You’ll handle data queries and requests through Jira Service Desk, email and phone, working closely with branches, internal departments and external suppliers. The role also involves processing supplier price updates, supporting GP monitoring and carrying out analysis using tools such as Excel and Power BI. Alongside this, you’ll contribute to project work and help administer additional processes as needed, playing a key part in how information flows across the business.</span></p>
<p>&nbsp;</p>
<p><span style="font-size: 16px;">Our Data Management team are based from </span><a rel="noopener noreferrer" href="https://maps.app.goo.gl/Hqra3Qd4ZpsC2XM4A" style="font-size: 16px;" class="postings-link">Janet Nash House</a><span style="font-size: 16px;">, usually spending 3x days in the office and up to 2x days from home as agreed with your Line Manager.</span></p>

<h2><strong style="font-size: 18px;">About the role:</strong></h2>
<p>&nbsp;</p>
<p><span style="font-size: 16px;">As a Data Administrator at CEF, you&rsquo;ll be responsible for keeping our core business data accurate, consistent and up to date. On a daily basis, you&rsquo;ll maintain company-wide databases covering products, suppliers, users, locations and classifications, ensuring information is reliable and ready to support our branch network and wider teams.</span></p>
<p>&nbsp;</p>
<p><span style="font-size: 16px;">You&rsquo;ll handle data queries and requests through Jira Service Desk, email and phone, working closely with branches, internal departments and external suppliers. The role also involves processing supplier price updates, supporting GP monitoring and carrying out analysis using tools such as Excel and Power BI. Alongside this, you&rsquo;ll contribute to project work and help administer additional processes as needed, playing a key part in how information flows across the business.</span></p>
<p>&nbsp;</p>
<p><span style="font-size: 16px;">Our Data Management team are based from </span><a class="postings-link" style="font-size: 16px;" href="https://maps.app.goo.gl/Hqra3Qd4ZpsC2XM4A" target="_blank" rel="noopener noreferrer">Janet Nash House</a><span style="font-size: 16px;">, usually spending 3x days in the office and up to 2x days from home as agreed with your Line Manager.</span></p>

About the role:
 
As a Data Administrator at CEF, you’ll be responsible for keeping our core business data accurate, consistent and up to date. On a daily basis, you’ll maintain company-wide databases covering products, suppliers, users, locations and classifications, ensuring information is reliable and ready to support our branch network and wider teams.
 
You’ll handle data queries and requests through Jira Service Desk, email and phone, working closely with branches, internal departments and external suppliers. The role also involves processing supplier price updates, supporting GP monitoring and carrying out analysis using tools such as Excel and Power BI. Alongside this, you’ll contribute to project work and help administer additional processes as needed, playing a key part in how information flows across the business.
 
Our Data Management team are based from Janet Nash House, usually spending 3x days in the office and up to 2x days from home as agreed with your Line Manager.



<li>
<p>Maintaining our company wide databases including but not limited to: Product, Supplier, User, Location and Classification.</p>
</li>
<li>
<p>Providing support to colleagues via Jira Service Desk, Email and Telephone.</p>
</li>
<li>
<p>Working with External Suppliers, Procurement and our inhouse companies to ensure price updates are received and processed efficiently, accurately and to specific deadlines.</p>
</li>
<li>
<p>Analytics and GP Monitoring using Microsoft Excel, Power BI and other tools.</p>
</li>
<li>
<p>Project Work</p>
</li>
<li>
<p>Administration of all other Corporate Data Processes.</p>
</li>



<li>
<p>Advanced Microsoft Excel skills specifically the ability to define formulas and use VLOOKUP tools.</p>
</li>
<li>
<p>Good communication skills.</p>
</li>
<li>
<p>Excellent organisation skills</p>
</li>
<li>
<p>Ability to spot potential data anomalies based on predetermined guidelines.</p>
</li>
<li>
<p>Ability to prioritise and multitask</p>
</li>
<li>
<p>Confident using available tools and knowledge libraries to try to solve problems independently</p>
</li>


<div>
<div>Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service.</div>
<div>&nbsp;</div>
<div><strong>About City Electric Supply</strong>&nbsp;</div>
<div>CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America.&nbsp; Our vision is to add 30-35 branches a year, while staying true to our Company values.&nbsp;</div>
</div><div><br></div><div><strong>Summary</strong></div>
<div>As Deskside Support, you'll be the first point of contact for end users experiencing technical issues, responsible for resolving support requests and answering general technical questions. You'll gather information from internal City Electric Supply employees to identify the root of the problem and handle first level fixes for known issues, escalating anything beyond that scope to Level 2 support.</div>

<div><strong>Summary</strong></div>
<div>As Deskside Support, you'll be the first point of contact for end users experiencing technical issues, responsible for resolving support requests and answering general technical questions. You'll gather information from internal City Electric Supply employees to identify the root of the problem and handle first level fixes for known issues, escalating anything beyond that scope to Level 2 support.</div>

Summary
As Deskside Support, you'll be the first point of contact for end users experiencing technical issues, responsible for resolving support requests and answering general technical questions. You'll gather information from internal City Electric Supply employees to identify the root of the problem and handle first level fixes for known issues, escalating anything beyond that scope to Level 2 support.


Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service.
 
About City Electric Supply 
CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America.  Our vision is to add 30-35 branches a year, while staying true to our Company values. 


Summary
As Deskside Support, you'll be the first point of contact for end users experiencing technical issues, responsible for resolving support requests and answering general technical questions. You'll gather information from internal City Electric Supply employees to identify the root of the problem and handle first level fixes for known issues, escalating anything beyond that scope to Level 2 support.



<li>Take initial calls and in person requests from users and create tickets accordingly.</li>
<li>Provide onsite support to internal customers.</li>
<li>Gather customer information and determine the underlying issue.</li>
<li>Troubleshoot by researching symptoms and documenting the steps taken to identify the root cause.</li>
<li>Apply hardware, software, and network troubleshooting skills to resolve issues.</li>
<li>Escalate to a Level 2 technician within established time constraints.</li>
<li>Follow up on open tickets until full resolution.</li>
<li>Walk customers through the problem solving process clearly and patiently.</li>
<li>Follow departmental standards and procedures.</li>
<li>Contribute to team goals by supporting related tasks and results as needed.</li>
<li>Work under supervision while communicating and coordinating effectively with the team.</li>
<li>Some travel required to Headquarters for meetings and trainings.</li>


<div>

<li>High school diploma or equivalent required.</li>
<li>2+ years of experience in a relevant technical field.</li>

</div>

<div>

<li>Working knowledge of MS Office, including Word and Excel.</li>
<li>Strong interpersonal and communication skills.</li>
<li>Ability to multitask effectively in a dynamic environment.</li>
<li>Comfortable working within a team and maintaining positive relationships with coworkers.</li>

</div>


<li>Medical, Dental, Vision Insurance.</li>
<li>401(k) company match program.</li>
<li>Telehealth.</li>
<li>Short-term and Long-term disability insurance.</li>
<li>Basic and AD&amp;D Life Insurance paid for by the company.</li>
<li>Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance.</li>
<li>Employee Assistance Program.</li>
<li>Mental, physical, financial wellness.</li>
<li>Auto and Home Insurance discount.</li>
<li>Paid Time Off and 7 paid Holidays.</li>
<li>Paid Pregnancy, Parental, and Adoption Leave programs.</li>
<li>Employee Discount Program.</li>
<li>Training Programs.</li>
<li>Internal growth opportunities in a fast-growing company.</li>
<li>In some jurisdictions, state or local laws address sick leave or other leaves of absence. The Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law.</li>


<div>
<p>This position has no supervisory responsibilities.&nbsp;</p>
</div>

<div>Join one of the UK’s largest electrical wholesalers as we reimagine our technology for the digital age. We’re modernising our legacy systems and building new platforms powered by AWS and AI — and we need creative minds to help us shape the future!</div><div><br></div><div>As part of the Integrations team, you will be expected to understand the real needs of customers, suppliers and colleagues and collaborate with technical teams to transform these into achievable deliverables, ensuring the delivery of quality and value.</div>
<div>&nbsp;</div>
<div>There is a current ongoing major project in progress to seek to standardise CEF Business Integrations through a 3rd Party EDI Managed Service and also in the future the procurement of a platform to handle internal integrations. The role will cover the current EDI/Integration landscape as well as contributing to an intended future state. It will also cover the provision and administration of customer catalogues (simple, hosted and punchout), onboarding customers and the configuration of parameters, support of a 3rd Party Van Stock solution, support of customer reporting solutions and the standardisation for the BI Team to generate reports, 3rd level support of Service Desk issues</div>

<div>As part of the Integrations team, you will be expected to understand the real needs of customers, suppliers and colleagues and collaborate with technical teams to transform these into achievable deliverables, ensuring the delivery of quality and value.</div>
<div>&nbsp;</div>
<div>There is a current ongoing major project in progress to seek to standardise CEF Business Integrations through a 3rd Party EDI Managed Service and also in the future the procurement of a platform to handle internal integrations. The role will cover the current EDI/Integration landscape as well as contributing to an intended future state. It will also cover the provision and administration of customer catalogues (simple, hosted and punchout), onboarding customers and the configuration of parameters, support of a 3rd Party Van Stock solution, support of customer reporting solutions and the standardisation for the BI Team to generate reports, 3rd level support of Service Desk issues</div>

As part of the Integrations team, you will be expected to understand the real needs of customers, suppliers and colleagues and collaborate with technical teams to transform these into achievable deliverables, ensuring the delivery of quality and value.
 
There is a current ongoing major project in progress to seek to standardise CEF Business Integrations through a 3rd Party EDI Managed Service and also in the future the procurement of a platform to handle internal integrations. The role will cover the current EDI/Integration landscape as well as contributing to an intended future state. It will also cover the provision and administration of customer catalogues (simple, hosted and punchout), onboarding customers and the configuration of parameters, support of a 3rd Party Van Stock solution, support of customer reporting solutions and the standardisation for the BI Team to generate reports, 3rd level support of Service Desk issues


Join one of the UK’s largest electrical wholesalers as we reimagine our technology for the digital age. We’re modernising our legacy systems and building new platforms powered by AWS and AI — and we need creative minds to help us shape the future!


As part of the Integrations team, you will be expected to understand the real needs of customers, suppliers and colleagues and collaborate with technical teams to transform these into achievable deliverables, ensuring the delivery of quality and value.
 
There is a current ongoing major project in progress to seek to standardise CEF Business Integrations through a 3rd Party EDI Managed Service and also in the future the procurement of a platform to handle internal integrations. The role will cover the current EDI/Integration landscape as well as contributing to an intended future state. It will also cover the provision and administration of customer catalogues (simple, hosted and punchout), onboarding customers and the configuration of parameters, support of a 3rd Party Van Stock solution, support of customer reporting solutions and the standardisation for the BI Team to generate reports, 3rd level support of Service Desk issues



<li>&nbsp;Significant experience of implementing and supporting standard EDI technologies (e.g. Tradacoms, EDIFACT, X12, XML, SFTP etc.)</li>
<li>Working knowledge of API and bespoke integration solutions</li>
<li>Experience of discovery / eliciting customer needs, breaking down complex information and turning these into meaningful deliverables</li>
<li>Experience of working with Customers and Suppliers</li>
<li>Experience in an Implementation or 3rd Level Support Role</li>
<li>Experience of documenting technical processes</li>


<div>Join one of the UK’s largest electrical wholesalers as we reimagine our technology for the digital age. We’re modernising our legacy systems and building new platforms powered by AWS and AI — and we need creative minds to help us shape the future!</div><div><br></div><h2><span style="font-size: 24px;">Life as a Project Manager at CEF</span></h2>
<div>&nbsp;</div>
<p>Our ERP Project Manager is responsible for the day-to-day project management and coordinated delivery of IT solutions for stakeholders. The role brings together software delivery teams, business stakeholders, vendors and governance partners to turn agreed objectives into an executable delivery plan, manage progress, and keep delivery moving toward the intended outcome.</p>
<p>This role focuses on practical execution rather than ownership of SDLC design or team development practices. The Project Manager - ERP coordinates the efforts of product, analysis, architecture, development, testing, change, deployment and support roles; manages schedule, risks, issues, dependencies and decisions; and provides clear status communication so teams can deliver agreed outcomes.</p>

<h2><span style="font-size: 24px;">Life as a Project Manager at CEF</span></h2>
<div>&nbsp;</div>
<p>Our ERP Project Manager is responsible for the day-to-day project management and coordinated delivery of IT solutions for stakeholders. The role brings together software delivery teams, business stakeholders, vendors and governance partners to turn agreed objectives into an executable delivery plan, manage progress, and keep delivery moving toward the intended outcome.</p>
<p>This role focuses on practical execution rather than ownership of SDLC design or team development practices. The Project Manager - ERP coordinates the efforts of product, analysis, architecture, development, testing, change, deployment and support roles; manages schedule, risks, issues, dependencies and decisions; and provides clear status communication so teams can deliver agreed outcomes.</p>

Life as a Project Manager at CEF
 
Our ERP Project Manager is responsible for the day-to-day project management and coordinated delivery of IT solutions for stakeholders. The role brings together software delivery teams, business stakeholders, vendors and governance partners to turn agreed objectives into an executable delivery plan, manage progress, and keep delivery moving toward the intended outcome.
This role focuses on practical execution rather than ownership of SDLC design or team development practices. The Project Manager - ERP coordinates the efforts of product, analysis, architecture, development, testing, change, deployment and support roles; manages schedule, risks, issues, dependencies and decisions; and provides clear status communication so teams can deliver agreed outcomes.


Join one of the UK’s largest electrical wholesalers as we reimagine our technology for the digital age. We’re modernising our legacy systems and building new platforms powered by AWS and AI — and we need creative minds to help us shape the future!


Life as a Project Manager at CEF
 
Our ERP Project Manager is responsible for the day-to-day project management and coordinated delivery of IT solutions for stakeholders. The role brings together software delivery teams, business stakeholders, vendors and governance partners to turn agreed objectives into an executable delivery plan, manage progress, and keep delivery moving toward the intended outcome.
This role focuses on practical execution rather than ownership of SDLC design or team development practices. The Project Manager - ERP coordinates the efforts of product, analysis, architecture, development, testing, change, deployment and support roles; manages schedule, risks, issues, dependencies and decisions; and provides clear status communication so teams can deliver agreed outcomes.



<li>Delivery of business critical programmes of work</li>
<li>Coordinate with cross-functional technology and business teams to deliver our new ERP solution</li>
<li>Manage and collaborate closely with stakeholders across the organization, maintaining a consultative approach to gauge the current state and identify strategic next steps.</li>
<li>Lead change management efforts, ensuring alignment and adoption across all levels involved in the programme.</li>
<li>Deliver key metrics on time, within scope, and within budget.</li>



<li style="font-weight: bold;"><strong>Proven experience delivering enterprise ERP implementations or upgrades.</strong></li>
<li>Lead the end-to-end planning, coordination and governance of complex technology project<strong data-start="143" data-end="235">s</strong>, developing integrated project plans, managing scope, schedules, budgets, resources, RAID logs, dependencies and critical milestones to ensure successful delivery against business objectives.</li>
<li>Strong business acumen and a complementary technology background, particularly in managing all areas of the ERP system including Order to Cash, Manufacturing, In-House, Finance, Supply chain etc..</li>
<li>Exceptional relationship-building and stakeholder management skills.</li>
<li>Proactive, consultative approach to understanding project status and next steps.</li>
<li>Outstanding communication skills, capable of articulating complex processes and decisions effectively.</li>
<li>Demonstrable project management experience delivering software, systems or technology change through coordinated cross-functional teams.</li>
<li>Experience creating and managing integrated project plans, milestones, RAID logs, dependencies, decision logs, action trackers and status reports.</li>
<li>Experience using work tracking and planning tools, preferably JIRA, to provide transparent progress reporting and manage delivery discipline.</li>
<li>Strong communication, facilitation and follow-up skills, with the ability to coordinate business, IT and vendor stakeholders toward a shared outcome</li>



<li><strong>Annual IT Bonus scheme</strong></li>
<li><strong>25 Days </strong>of Annual Leave - (Excluding Bank Holidays)<strong>&nbsp;</strong></li>
<li><strong>Company Pension Scheme</strong></li>
<li><strong>Champion Health</strong> – a comprehensive physical, mental &amp; financial wellbeing platform, offering bespoke content on all aspects of wellbeing &amp; life including recipes, workouts, blogs and loads of other content for you.&nbsp;</li>
<li><strong>Light Up Learning</strong> - Our Learning &amp; Development platform</li>
<li><strong>MySavings </strong>- Employee Discount Platform</li>
<li>Free use of the state-of-the-art private gym at our IT Headquarters</li>


<div><span style="font-size: 11pt;">Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service. </span></div><div><span style="font-size: 11pt;">&nbsp;</span></div><div><b style="font-size: 11pt;">About City Electric Supply</b><span style="font-size: 11pt;">&nbsp;</span></div><div><span style="font-size: 11pt;">CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America.&nbsp; Our vision is to add 30-35 branches a year, while staying true to our Company values.&nbsp;</span></div><div><br></div><h2><span style="font-size: 24px;">Summary</span></h2>
<p dir="ltr">Our ERP Project Manager is responsible for the day to day project management and coordinated delivery of IT solutions for stakeholders. The role brings together software delivery teams, business stakeholders, vendors, and governance partners to turn agreed objectives into an executable delivery plan, manage progress, and keep delivery moving toward the intended outcome.</p>
<p dir="ltr">This role focuses on practical execution rather than ownership of SDLC design or team development practices. The ERP Project Manager coordinates the efforts of product, analysis, architecture, development, testing, change, deployment, and support roles, manages schedule, risks, issues, dependencies, and decisions, and provides clear status communication so teams can deliver agreed outcomes.</p>

<h2><span style="font-size: 24px;">Summary</span></h2>
<p dir="ltr">Our ERP Project Manager is responsible for the day to day project management and coordinated delivery of IT solutions for stakeholders. The role brings together software delivery teams, business stakeholders, vendors, and governance partners to turn agreed objectives into an executable delivery plan, manage progress, and keep delivery moving toward the intended outcome.</p>
<p dir="ltr">This role focuses on practical execution rather than ownership of SDLC design or team development practices. The ERP Project Manager coordinates the efforts of product, analysis, architecture, development, testing, change, deployment, and support roles, manages schedule, risks, issues, dependencies, and decisions, and provides clear status communication so teams can deliver agreed outcomes.</p>

Summary
Our ERP Project Manager is responsible for the day to day project management and coordinated delivery of IT solutions for stakeholders. The role brings together software delivery teams, business stakeholders, vendors, and governance partners to turn agreed objectives into an executable delivery plan, manage progress, and keep delivery moving toward the intended outcome.
This role focuses on practical execution rather than ownership of SDLC design or team development practices. The ERP Project Manager coordinates the efforts of product, analysis, architecture, development, testing, change, deployment, and support roles, manages schedule, risks, issues, dependencies, and decisions, and provides clear status communication so teams can deliver agreed outcomes.


Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service. 
 
About City Electric Supply 
CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America.  Our vision is to add 30-35 branches a year, while staying true to our Company values. 


Summary
Our ERP Project Manager is responsible for the day to day project management and coordinated delivery of IT solutions for stakeholders. The role brings together software delivery teams, business stakeholders, vendors, and governance partners to turn agreed objectives into an executable delivery plan, manage progress, and keep delivery moving toward the intended outcome.
This role focuses on practical execution rather than ownership of SDLC design or team development practices. The ERP Project Manager coordinates the efforts of product, analysis, architecture, development, testing, change, deployment, and support roles, manages schedule, risks, issues, dependencies, and decisions, and provides clear status communication so teams can deliver agreed outcomes.



<li>Delivery of business critical programs of work.</li>
<li>Coordinate with cross functional technology and business teams to deliver our new ERP solution.</li>
<li>Manage and collaborate closely with stakeholders across the organization, maintaining a consultative approach to gauge the current state and identify strategic next steps.</li>
<li>Lead change management efforts, ensuring alignment and adoption across all levels involved in the program.</li>
<li>Deliver key metrics on time, within scope, and within budget.</li>



<li style="font-weight: bold;"><strong>Proven experience delivering enterprise ERP implementations or upgrades.</strong></li>
<li>Experience leading the end to end planning, coordination, and governance of complex technology projects, including developing integrated project plans and managing scope, schedules, budgets, resources, RAID logs, dependencies, and critical milestones to ensure successful delivery against business objectives.</li>
<li>Strong business acumen and a complementary technology background, particularly in managing all areas of the ERP system including Order to Cash, Manufacturing, In House, Finance, Supply Chain, etc.</li>
<li>Demonstrable project management experience delivering software, systems, or technology change through coordinated cross functional teams.</li>
<li>Experience creating and managing integrated project plans, milestones, RAID logs, dependencies, decision logs, action trackers, and status reports.</li>
<li>Experience using work tracking and planning tools, preferably JIRA, to provide transparent progress reporting and manage delivery discipline.</li>


<div>

<li>Exceptional relationship building and stakeholder management skills.</li>
<li>Proactive, consultative approach to understanding project status and next steps.</li>
<li>Outstanding communication skills, capable of articulating complex processes and decisions effectively.</li>
<li>Strong communication, facilitation, and follow up skills, with the ability to coordinate business, IT, and vendor stakeholders toward a shared outcome.</li>

</div>


<li>Medical, Dental, Vision Insurance.&nbsp;</li>
<li>401(k) company match program.&nbsp;</li>
<li>Telehealth.&nbsp;</li>
<li>Short-term and Long-term disability insurance.&nbsp;</li>
<li>Basic and AD&amp;D Life Insurance paid for by the company.&nbsp;</li>
<li>Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance.&nbsp;</li>
<li>Employee Assistance Program.&nbsp;</li>
<li>Mental, physical, financial wellness.&nbsp;</li>
<li>Auto and Home Insurance discount.&nbsp;</li>
<li>Paid Time Off and 7 paid Holidays.&nbsp;</li>
<li>Paid Pregnancy, Parental, and Adoption Leave programs.&nbsp;</li>
<li>Employee Discount Program.&nbsp;</li>
<li>Training Programs.&nbsp;</li>
<li>Internal growth opportunities in a fast-growing company.&nbsp;</li>
<li>In some jurisdictions, state or local laws address sick leave or other leaves of absence. The Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law.&nbsp;</li>


<div>This position has no supervisory responsibilities. &nbsp;</div>

<div><span style="font-size: 11pt;">Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service. </span></div><div><span style="font-size: 11pt;">&nbsp;</span></div><div><b style="font-size: 11pt;">About City Electric Supply</b><span style="font-size: 11pt;">&nbsp;</span></div><div><span style="font-size: 11pt;">CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America.&nbsp; Our vision is to add 30-35 branches a year, while staying true to our Company values.&nbsp;</span></div><div><br></div><div><strong>Summary</strong></div>
<div>Ready to be the go to technical problem solver for a nationwide team? As a Help Desk Support Technician, you'll be the first point of contact for internal City Electric Supply employees across the country, handling Tier I hardware and third-party software support requests.&nbsp;</div>
<div>
<p>You're accountable for gathering information from the customer, digging into the root cause, and resolving known issues right at the first level of contact. If you like variety in your day and enjoy being the person who figures things out, this is the position for you.</p>
</div>

<div><strong>Summary</strong></div>
<div>Ready to be the go to technical problem solver for a nationwide team? As a Help Desk Support Technician, you'll be the first point of contact for internal City Electric Supply employees across the country, handling Tier I hardware and third-party software support requests.&nbsp;</div>
<div>
<p>You're accountable for gathering information from the customer, digging into the root cause, and resolving known issues right at the first level of contact. If you like variety in your day and enjoy being the person who figures things out, this is the position for you.</p>
</div>

Summary
Ready to be the go to technical problem solver for a nationwide team? As a Help Desk Support Technician, you'll be the first point of contact for internal City Electric Supply employees across the country, handling Tier I hardware and third-party software support requests. 
You're accountable for gathering information from the customer, digging into the root cause, and resolving known issues right at the first level of contact. If you like variety in your day and enjoy being the person who figures things out, this is the position for you.


Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service. 
 
About City Electric Supply 
CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America.  Our vision is to add 30-35 branches a year, while staying true to our Company values. 


Summary
Ready to be the go to technical problem solver for a nationwide team? As a Help Desk Support Technician, you'll be the first point of contact for internal City Electric Supply employees across the country, handling Tier I hardware and third-party software support requests. 
You're accountable for gathering information from the customer, digging into the root cause, and resolving known issues right at the first level of contact. If you like variety in your day and enjoy being the person who figures things out, this is the position for you.



<li>Takes the preliminary call requests from users and creates the ticket.</li>
<li>Gather customer information and data to determine the fundamental problem.</li>
<li>Troubleshoot issues by researching symptoms and identifying patterns.</li>
<li>Document steps taken in determining the underlying problem.</li>
<li>Apply hardware and software troubleshooting skills to resolve Tier I issues.</li>
<li>Perform basic network troubleshooting.</li>
<li>Escalate to a Level 2 technician within established time constraints.</li>
<li>Follow up on resolutions until the issue is fully closed out.</li>
<li>Walk customers through the problem solving process in a clear, patient way.</li>
<li>Stay customer service focused, even when things get busy.</li>
<li>Follow established departmental standards and procedures.</li>
<li>Contribute to team efforts by helping accomplish related results as needed.</li>
<li>Work under supervision and understand the importance of communicating and coordinating with the team.</li>


<div>

<li>1 year of experience in IT Helpdesk support or a similar role troubleshooting technical issues is highly preferred.</li>
<li>Experience managing IT ticketing through a ticketing system is preferred.&nbsp;</li>
<li>Working knowledge of MS Office Word and Excel.</li>

</div>


<li>Strong interpersonal and communication skills.</li>
<li>Confident, professional phone etiquette.</li>
<li>Comfortable juggling multiple priorities at once.</li>
<li>Works well within a team and builds positive relationships with co-workers.</li>



<li>MS Teams phone screen with Talent Acquisition Partner.</li>
<li>1-hour onsite interview with the Service Desk Manager and the Hardware Helpdesk Team Lead.<br><br></li>



<li>Medical, Dental, Vision Insurance.&nbsp;</li>
<li>401(k)&nbsp;company&nbsp;match&nbsp;program.&nbsp;</li>
<li>Telehealth.&nbsp;</li>
<li>Short-term&nbsp;and&nbsp;Long-term&nbsp;disability&nbsp;insurance.&nbsp;</li>
<li>Basic&nbsp;and&nbsp;AD&amp;D&nbsp;Life&nbsp;Insurance&nbsp;paid&nbsp;for&nbsp;by&nbsp;the&nbsp;company.&nbsp;</li>
<li>Critical&nbsp;Illness,&nbsp;Hospital&nbsp;Confinement,&nbsp;Accident&nbsp;Insurance,&nbsp;Supplemental&nbsp;Life&nbsp;Insurance.&nbsp;</li>
<li>Employee&nbsp;Assistance&nbsp;Program.&nbsp;</li>
<li>Mental,&nbsp;physical,&nbsp;financial&nbsp;wellness.&nbsp;</li>
<li>Auto&nbsp;and&nbsp;Home&nbsp;Insurance&nbsp;discount.&nbsp;</li>
<li>Paid&nbsp;Time&nbsp;Off&nbsp;and&nbsp;7&nbsp;paid&nbsp;Holidays.&nbsp;</li>
<li>Paid&nbsp;Pregnancy,&nbsp;Parental,&nbsp;and&nbsp;Adoption&nbsp;Leave&nbsp;programs.&nbsp;</li>
<li>Employee&nbsp;Discount&nbsp;Program.&nbsp;</li>
<li>Training&nbsp;Programs.&nbsp;</li>
<li>Internal&nbsp;growth&nbsp;opportunities&nbsp;in&nbsp;a&nbsp;fast-growing&nbsp;company.&nbsp;</li>
<li>In&nbsp;some&nbsp;jurisdictions,&nbsp;state&nbsp;or&nbsp;local&nbsp;laws&nbsp;address&nbsp;sick&nbsp;leave&nbsp;or&nbsp;other&nbsp;leaves&nbsp;of&nbsp;absence.&nbsp;The&nbsp;Company&nbsp;complies&nbsp;with&nbsp;all&nbsp;such&nbsp;laws.&nbsp;This&nbsp;policy&nbsp;shall&nbsp;apply&nbsp;only&nbsp;to&nbsp;the&nbsp;extent&nbsp;it&nbsp;does&nbsp;not&nbsp;conflict&nbsp;with&nbsp;applicable&nbsp;law.&nbsp;</li>


<div>
<p><strong>&nbsp;T</strong>his&nbsp;position&nbsp;has&nbsp;no&nbsp;supervisory&nbsp;responsibilities.&nbsp;&nbsp;</p>
</div>

<div>Join one of the UK’s largest electrical wholesalers as we reimagine our technology for the digital age. We’re modernising our legacy systems and building new platforms powered by AWS and AI — and we need creative minds to help us shape the future!</div><div><br></div><div><strong style="font-size: 16px;">Life as an IT Procurement and Logistics Administrator&nbsp;at CEF (City Electrical Factors):</strong><span style="font-size: 16px;">&nbsp;</span></div>
<div>&nbsp;</div>
<div><span style="font-size: 16px;">As an IT Procurement and Logistics Administrator at City IT, you will be responsible for the day-to-day IT procurement, logistics and stock activities and will be based at our award-winning state of the art office on the outskirts of Durham City Centre in Meadowfield. &nbsp;</span></div>
<div>&nbsp;</div>
<div><span style="font-size: 16px;">You will apply previous experience in stock, warehousing and logistics to ensure the timely and cost-effective acquisition of IT resources, efficient stock management and seamless flow of IT assets within our organisation.&nbsp;</span></div>
<div>&nbsp;</div>
<div><span style="font-size: 16px;">The IT Procurement and Logistics Administrator will have strong communication skills with the ability to build and maintain relationships with both internal colleagues and our IT vendors and will use their strong planning and organisational skills to contribute to the success of the team. &nbsp;</span></div>

<div><strong style="font-size: 16px;">Life as an IT Procurement and Logistics Administrator&nbsp;at CEF (City Electrical Factors):</strong><span style="font-size: 16px;">&nbsp;</span></div>
<div>&nbsp;</div>
<div><span style="font-size: 16px;">As an IT Procurement and Logistics Administrator at City IT, you will be responsible for the day-to-day IT procurement, logistics and stock activities and will be based at our award-winning state of the art office on the outskirts of Durham City Centre in Meadowfield. &nbsp;</span></div>
<div>&nbsp;</div>
<div><span style="font-size: 16px;">You will apply previous experience in stock, warehousing and logistics to ensure the timely and cost-effective acquisition of IT resources, efficient stock management and seamless flow of IT assets within our organisation.&nbsp;</span></div>
<div>&nbsp;</div>
<div><span style="font-size: 16px;">The IT Procurement and Logistics Administrator will have strong communication skills with the ability to build and maintain relationships with both internal colleagues and our IT vendors and will use their strong planning and organisational skills to contribute to the success of the team. &nbsp;</span></div>

Life as an IT Procurement and Logistics Administrator at CEF (City Electrical Factors): 
 
As an IT Procurement and Logistics Administrator at City IT, you will be responsible for the day-to-day IT procurement, logistics and stock activities and will be based at our award-winning state of the art office on the outskirts of Durham City Centre in Meadowfield.  
 
You will apply previous experience in stock, warehousing and logistics to ensure the timely and cost-effective acquisition of IT resources, efficient stock management and seamless flow of IT assets within our organisation. 
 
The IT Procurement and Logistics Administrator will have strong communication skills with the ability to build and maintain relationships with both internal colleagues and our IT vendors and will use their strong planning and organisational skills to contribute to the success of the team.  


Join one of the UK’s largest electrical wholesalers as we reimagine our technology for the digital age. We’re modernising our legacy systems and building new platforms powered by AWS and AI — and we need creative minds to help us shape the future!


Life as an IT Procurement and Logistics Administrator at CEF (City Electrical Factors): 
 
As an IT Procurement and Logistics Administrator at City IT, you will be responsible for the day-to-day IT procurement, logistics and stock activities and will be based at our award-winning state of the art office on the outskirts of Durham City Centre in Meadowfield.  
 
You will apply previous experience in stock, warehousing and logistics to ensure the timely and cost-effective acquisition of IT resources, efficient stock management and seamless flow of IT assets within our organisation. 
 
The IT Procurement and Logistics Administrator will have strong communication skills with the ability to build and maintain relationships with both internal colleagues and our IT vendors and will use their strong planning and organisational skills to contribute to the success of the team.  



<li>Lead the IT hardware procurement process with precision, meticulously gathering and executing on requirements to drive optimal outcomes.&nbsp;</li>
<li>Identify and evaluate potential suppliers and secure favourable terms of business as well as manage existing relationships&nbsp;</li>
<li>Oversee stock levels vigilantly, ensuring everything is accounted for.</li>
<li>Orchestrate seamless logistics from start to finish, encompassing shipping, tracking, and delivery logistics - Internationally &amp; UK</li>
<li>Maintain meticulous records of IT assets, encompassing hardware, software licenses, and peripherals, ensuring accuracy and accessibility.&nbsp;</li>
<li>Foster close collaboration with internal stakeholders, including IT teams, end-users, and management, to ensure alignment and success in meeting organisational objectives.&nbsp;</li>
<li>Process Jira tickets and handle related administrative tasks, including export queries.</li>



<li>Experience in processing quotes, invoices, stock adjustments in a retail, wholesale or logistics based environment.</li>
<li>Comfortable with logistics, delivery, boxing elements as well as the administrative tasks (stock management, using computer systems).</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Excellent organisational skills with attention to detail.</li>
<li>Strong written and verbal communication skills, capable of building relationships with vendors and internal stakeholders.</li>
<li>Ability to adapt to changing priorities and manage multiple tasks.</li>


IT Procurement and Logistics Administrator

<div>Join one of the UK’s largest electrical wholesalers as we reimagine our technology for the digital age. We’re modernising our legacy systems and building new platforms powered by AWS and AI — and we need creative minds to help us shape the future!</div>

Join one of the UK’s largest electrical wholesalers as we reimagine our technology for the digital age. We’re modernising our legacy systems and building new platforms powered by AWS and AI — and we need creative minds to help us shape the future!


<div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Act as the first point of contact for all IT support requests via phone, email, self‑service, and face‑to‑face.</span></p>
</li>
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Log, categorise, prioritise, and maintain all Incidents, Service Requests, and Procurement tickets accurately.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:80,&quot;335559740&quot;:259}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Resolve support queries at first contact wherever possible.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:80,&quot;335559740&quot;:259}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Escalate tickets to the correct teams when needed, providing clear and complete handover information.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:80,&quot;335559740&quot;:259}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Work collaboratively within a shift‑based team to ensure full coverage of business hours.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:80,&quot;335559740&quot;:259}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Provide first‑line support for our ERP and core business applications, including Sales, Purchase, Stock, and Reporting.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:80,&quot;335559740&quot;:259}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="7" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Triage application issues to&nbsp;determine&nbsp;whether they can be resolved&nbsp;immediately&nbsp;or need further investigation.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:80,&quot;335559740&quot;:259}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="8" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Investigate and deep‑dive into more complex problems before escalation, helping to reduce unnecessary handoffs.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:80,&quot;335559740&quot;:259}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="9" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Identify&nbsp;recurring issues and highlight opportunities for process improvement.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:80,&quot;335559740&quot;:259}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="10" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Work with the wider Application Support and Development teams to help resolve complex incidents.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:80,&quot;335559740&quot;:259}">&nbsp;</span></p>
</li>

</ul></div>
</div>

<div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="14" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Exceptional communication skills — clear, professional, and empathetic across all channels</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="15" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">A natural problem-solver who takes ownership and drives issues to resolution</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="16" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Technically literate with a genuine curiosity about how systems and applications work</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="17" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Comfortable working with Microsoft Office applications and familiar with common IT tools and environments</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="18" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Experience making decisions and prioritising issues based on the information available</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="19" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Able to follow and apply processes consistently under pressure</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="20" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Strong team&nbsp;player who can collaborate effectively and communicate handovers clearly</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="21" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Demonstrates initiative and a genuine desire to learn and develop</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
</div>

<div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="22" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Experience in a service desk, help desk, or IT support environment</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="23" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Awareness of ERP or business application systems (e.g. sales, stock,&nbsp;purchasing&nbsp;workflows)</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="24" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Familiarity with ITIL principles or incident/change management processes</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="25" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Experience with Jira Service Desk or similar ticketing platforms</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="26" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Relevant IT qualifications (e.g. CompTIA, Microsoft, ITIL Foundation)</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
</div>

<div><span style="font-size: 11pt;">Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service. </span></div><div><span style="font-size: 11pt;">&nbsp;</span></div><div><b style="font-size: 11pt;">About City Electric Supply</b><span style="font-size: 11pt;">&nbsp;</span></div><div><span style="font-size: 11pt;">CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America.&nbsp; Our vision is to add 30-35 branches a year, while staying true to our Company values.&nbsp;</span></div><div><br></div><div><strong>Please note: </strong>we are unable to sponsor employment visas for this role, now or in the future. Candidates must be authorized to work in the United States without the need for sponsorship.&nbsp;</div>
<div>&nbsp;</div>
<div><strong>Summary:</strong></div>
<div>As a Senior AWS Software Engineer on the City IT Integrations team, you'll help build the core integration technology that connects CES's internal systems and third-party services across a company operating 1,000+ branches worldwide. This is a chance to build enterprise grade, serverless applications that support real scale, and to shape how a growing company's systems talk to each other.</div>
<div>&nbsp;</div>
<div>Beyond hands on development, you'll mentor engineers on the team through code reviews and knowledge sharing sessions, helping raise the technical bar across the group. You'll also be trusted with the highest stakes work on the team, the projects where reliability and precision genuinely matter.</div>

<div><strong>Please note: </strong>we are unable to sponsor employment visas for this role, now or in the future. Candidates must be authorized to work in the United States without the need for sponsorship.&nbsp;</div>
<div>&nbsp;</div>
<div><strong>Summary:</strong></div>
<div>As a Senior AWS Software Engineer on the City IT Integrations team, you'll help build the core integration technology that connects CES's internal systems and third-party services across a company operating 1,000+ branches worldwide. This is a chance to build enterprise grade, serverless applications that support real scale, and to shape how a growing company's systems talk to each other.</div>
<div>&nbsp;</div>
<div>Beyond hands on development, you'll mentor engineers on the team through code reviews and knowledge sharing sessions, helping raise the technical bar across the group. You'll also be trusted with the highest stakes work on the team, the projects where reliability and precision genuinely matter.</div>

Please note: we are unable to sponsor employment visas for this role, now or in the future. Candidates must be authorized to work in the United States without the need for sponsorship. 
 
Summary:
As a Senior AWS Software Engineer on the City IT Integrations team, you'll help build the core integration technology that connects CES's internal systems and third-party services across a company operating 1,000+ branches worldwide. This is a chance to build enterprise grade, serverless applications that support real scale, and to shape how a growing company's systems talk to each other.
 
Beyond hands on development, you'll mentor engineers on the team through code reviews and knowledge sharing sessions, helping raise the technical bar across the group. You'll also be trusted with the highest stakes work on the team, the projects where reliability and precision genuinely matter.


Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service. 
 
About City Electric Supply 
CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America.  Our vision is to add 30-35 branches a year, while staying true to our Company values. 


Please note: we are unable to sponsor employment visas for this role, now or in the future. Candidates must be authorized to work in the United States without the need for sponsorship. 
 
Summary:
As a Senior AWS Software Engineer on the City IT Integrations team, you'll help build the core integration technology that connects CES's internal systems and third-party services across a company operating 1,000+ branches worldwide. This is a chance to build enterprise grade, serverless applications that support real scale, and to shape how a growing company's systems talk to each other.
 
Beyond hands on development, you'll mentor engineers on the team through code reviews and knowledge sharing sessions, helping raise the technical bar across the group. You'll also be trusted with the highest stakes work on the team, the projects where reliability and precision genuinely matter.



<li>Design, develop, and implement AWS serverless solutions and enterprise grade applications, using strong TypeScript expertise to deliver robust integration technologies.</li>
<li>Guide and mentor the engineering team, conducting peer code reviews and leading knowledge sharing sessions to promote best practices and high coding standards.</li>
<li>Work closely with engineering teams across the company to ensure smooth integration between internal systems and third-party services.</li>
<li>Implement and manage CI/CD pipelines using AWS tools such as CodePipeline, CodeBuild, and CodeDeploy to support consistent, reliable software delivery.&nbsp;</li>
<li>Maintain strong engineering standards, writing well-structured code that follows SOLID design principles, clean code practices, and REST standards.</li>
<li>Own and lead high risk, high visibility projects within the team's AWS cloud applications and services.&nbsp;</li>



<li>5+ years of professional software engineering experience, with a strong track record in TypeScript development.</li>
<li>Extensive, hands on experience with AWS services in a serverless first, microservices oriented environment, including:&nbsp;

</li><li>Compute: Lambda, ECS, Fargate</li>
<li>Storage and Data: S3, DynamoDB, RDS</li>
<li>Integration: API Gateway, AppSync, Step Functions, EventBridge</li>
<li>Security and Identity: IAM, Cognito</li>
<li>Networking: VPC, CloudFront, Route 53</li>


<li>Hands on experience with CDK for defining cloud infrastructure as code.</li>
<li>Experience implementing and managing CI/CD pipelines using AWS tooling.&nbsp;</li>
<li>Proficiency with Git/GitLab for source control and team collaboration.</li>
<li>Experience designing and managing event driven systems for scalable, responsive applications.</li>
<li>Prior experience mentoring or supporting other engineers in a cross functional environment preferred.</li>
<li>Experience developing software solutions within the wholesale distribution, retail, supply chain, or other related industries is preferred.</li>



<li>Strong problem solving and analytical thinking, with the ability to design effective solutions in complex systems.</li>
<li>Clear, effective communicator who collaborates well across technical and non-technical teams.</li>
<li>Strong sense of ownership, particularly on critical or high-risk work.</li>
<li>Adaptable and eager to keep learning as technology and best practices evolve.</li>
<li>Strategic mindset, able to anticipate challenges before they become problems in integration and development work.</li>



<li>Screening Call with Talent Acquisition Partner (30 minutes)</li>
<li>Culture, Values &amp; Technical Interview via Microsoft Teams with the Global API &amp; Integrations Manager, Senior Software Engineer, and Senior AWS Software Engineer (60 minutes)</li>
<li>Take-Home Technical Assessment (up to one week to complete)</li>


<div>

<li>Medical, Dental, Vision Insurance.&nbsp;</li>
<li>401(k) company match program.</li>
<li>Telehealth.</li>
<li>Short-term and Long-term disability insurance.</li>
<li>Basic and AD&amp;D Life Insurance paid for by the company.</li>
<li>Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance.</li>
<li>Employee Assistance Program.</li>
<li>Mental, physical, financial wellness.</li>
<li>Auto and Home Insurance discount.</li>
<li>Paid Time Off and 7 paid Holidays.</li>
<li>Paid Pregnancy, Parental, and Adoption Leave programs.</li>
<li>Employee Discount Program.</li>
<li>Training Programs.</li>
<li>Internal growth opportunities in a fast-growing company.</li>
<li>In some jurisdictions, state or local laws address sick leave or other leaves of absence. The Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law.&nbsp;</li>

</div>

<div>This position has mentoring responsibilities.</div>

Senior AWS Software Engineer (Integrations Team)

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Senior AWS Software Engineer (Integrations Team)