<div><span style="font-size: 24px">About CEF:</span></div><div><br></div><div><span style="font-size: 12pt;">CEF is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe.</span></div><div><br></div><div><span style="font-size: 12pt;">We in IT are delivering value to our business and our customers with the innovative solutions that enable our business to better serve our customers today and in the future. We recognise that technology and data are at the forefront of this.&nbsp;</span></div><div><br></div><div><span style="font-size: 12pt;">Our Global IT team deliver a portfolio of transformative work, expand our digital options, upgrade and future-proof our systems to place us at the forefront of the marketplace.&nbsp;</span></div><div><span style="font-size: 12pt;">&nbsp;</span></div><div><span style="font-size: 12pt;">To do this, we need talented and creative people across all areas to join us in delivering our evolution to enable our forward-thinking business over the next few years and beyond, and this is where you come in...&nbsp;</span></div><div><br></div><div><b style="font-size: 16px;">Life as an Application Support Analyst at CEF (City Electrical Factors): </b></div><div><br></div><div><span style="font-size: 16px;">As an Application Support Analyst at CEF's IT department (City IT), you will be the first point of contact for addressing issues with our bespoke applications and handling requests through the service desk. </span></div><div><br></div><div><span style="font-size: 16px;">You will be an integral part of our Service Operations department in ensuring prompt resolution of these issues and managing escalations related to our bespoke ERP business system. By providing exceptional service, you'll maintain strong company relationships. Additionally, you'll contribute to identifying opportunities for process refinement and improvement.</span></div><div><br></div><div><span style="font-size: 16px;">The Application Support Analyst will have previous experience in IT support and will have worked with Windows based operating systems to be successful in joining the team of application support experts. Also, at City IT, we support several bespoke applications. If you have experience with applications related to ERP, WMS, stock management, or other business-critical systems, this would be highly valuable.</span></div>

<div><b style="font-size: 16px;">Life as an Application Support Analyst at CEF (City Electrical Factors): </b></div><div><br></div><div><span style="font-size: 16px;">As an Application Support Analyst at CEF's IT department (City IT), you will be the first point of contact for addressing issues with our bespoke applications and handling requests through the service desk. </span></div><div><br></div><div><span style="font-size: 16px;">You will be an integral part of our Service Operations department in ensuring prompt resolution of these issues and managing escalations related to our bespoke ERP business system. By providing exceptional service, you'll maintain strong company relationships. Additionally, you'll contribute to identifying opportunities for process refinement and improvement.</span></div><div><br></div><div><span style="font-size: 16px;">The Application Support Analyst will have previous experience in IT support and will have worked with Windows based operating systems to be successful in joining the team of application support experts. Also, at City IT, we support several bespoke applications. If you have experience with applications related to ERP, WMS, stock management, or other business-critical systems, this would be highly valuable.</span></div>

Life as an Application Support Analyst at CEF (City Electrical Factors): 

As an Application Support Analyst at CEF's IT department (City IT), you will be the first point of contact for addressing issues with our bespoke applications and handling requests through the service desk. 

You will be an integral part of our Service Operations department in ensuring prompt resolution of these issues and managing escalations related to our bespoke ERP business system. By providing exceptional service, you'll maintain strong company relationships. Additionally, you'll contribute to identifying opportunities for process refinement and improvement.

The Application Support Analyst will have previous experience in IT support and will have worked with Windows based operating systems to be successful in joining the team of application support experts. Also, at City IT, we support several bespoke applications. If you have experience with applications related to ERP, WMS, stock management, or other business-critical systems, this would be highly valuable.


About CEF:

CEF is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe.

We in IT are delivering value to our business and our customers with the innovative solutions that enable our business to better serve our customers today and in the future. We recognise that technology and data are at the forefront of this. 

Our Global IT team deliver a portfolio of transformative work, expand our digital options, upgrade and future-proof our systems to place us at the forefront of the marketplace. 
 
To do this, we need talented and creative people across all areas to join us in delivering our evolution to enable our forward-thinking business over the next few years and beyond, and this is where you come in... 


Life as an Application Support Analyst at CEF (City Electrical Factors): 

As an Application Support Analyst at CEF's IT department (City IT), you will be the first point of contact for addressing issues with our bespoke applications and handling requests through the service desk. 

You will be an integral part of our Service Operations department in ensuring prompt resolution of these issues and managing escalations related to our bespoke ERP business system. By providing exceptional service, you'll maintain strong company relationships. Additionally, you'll contribute to identifying opportunities for process refinement and improvement.

The Application Support Analyst will have previous experience in IT support and will have worked with Windows based operating systems to be successful in joining the team of application support experts. Also, at City IT, we support several bespoke applications. If you have experience with applications related to ERP, WMS, stock management, or other business-critical systems, this would be highly valuable.


<li><b>Deliver Prompt Issue Resolution: </b>Act as the first line of response for issues reported through the Service Desk, ensuring quick and efficient resolution to minimise downtime and disruption for users.</li><li><b>Manage Escalations Effectively: </b>Identify, manage, and escalate critical incidents as needed, ensuring timely intervention to prevent potential impacts on business operations.</li><li><b>Enhance System Knowledge and Process Improvement: </b>Continuously engage with support colleagues and the development team to refine and improve the ERP system and related processes, leveraging insights gained from resolving customer issues.</li><li><b>Maintain Strong Stakeholder Relationships: </b>Represent CEF IT positively to internal stakeholders and colleagues by delivering impeccable service and maintaining strong, professional relationships.</li><li><b>Support Critical Business Processes: </b>Provide application support across key business areas (Sales, Purchase, Stock, and Reporting), building a solid understanding of CEF IT architecture and contributing to the overall business workflow.</li>

<li>Previous experience of providing application support or IT support in a similar capacity. </li><li>Passionate in resolving IT related issues and providing a high level of customer service to our colleagues. </li><li>Be a creative problem solver contributing to our knowledge base and working collaboratively with the team to ensure our applications are always available. </li><li>Track record in resolving complex issues relating to software in a timely manner with the ability to work under pressure and to the demands of the business </li><li>Highly proficient in the use of Microsoft Office Applications&nbsp;</li>

<li>Experience and knowledge of Incident Management and Change Management processes</li><li>Experience of SOP, POP, Stock Management software</li><li>ITIL Qualifications</li><li>Experience of Jira Service Desk, Software and Confluence packages</li><li>Use of an ERP system - bespoke or standard</li>

<li>This is a hybrid role based at our award-winning IT Head Office based on Meadowfield Industrial Estate, Durham.</li>

<li>Screening Call with Talent Acquisition</li><li>Microsoft Teams call with Wholesale Application Support Team Lead and a Senior member of the team. </li><li>In person interview with Wholesale Application Support Team Lead and In-house Application Support Team Lead.</li>

<li>Competitive basic salary</li><li>Annual IT Bonus scheme</li><li>MySavings – Employee Discount Platform</li><li>Pension: 3% employee / 3% employer </li><li>Champion Health – a comprehensive physical, mental &amp; financial wellbeing platform, offering bespoke content on all aspects of wellbeing &amp; life including recipes, workouts, blogs and loads of other content for you</li><li>Free use of the state-of-the-art private gym at our IT Headquarters</li>

<li>Responses to applications may take longer than usual over the Christmas period due to office closures and reduced staff availability. We appreciate your patience and will get back to you as soon as possible.</li>

<div><span style="font-size: 24px;">About CES:</span></div><div><br></div><div>At CES we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.</div><div><br></div><div>Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.</div><div><br></div><div>We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.</div><div><br></div><div>We believe that teams who design, own and run our technology solutions are more connected to the value they create. We are always looking to improve, collaborate and innovate and this is where you come in…</div><div><br></div><div><b>Summary</b></div><div>The&nbsp;Associate&nbsp;Delivery&nbsp;Lead&nbsp;acts&nbsp;as&nbsp;a&nbsp;bridge&nbsp;between&nbsp;an&nbsp;IT&nbsp;Project&nbsp;Coordinator&nbsp;and&nbsp;IT&nbsp;Project&nbsp;Manager,&nbsp;responsible&nbsp;for&nbsp;driving&nbsp;the&nbsp;delivery&nbsp;of&nbsp;IT&nbsp;solutions&nbsp;to&nbsp;stakeholders.&nbsp;They&nbsp;play&nbsp;a&nbsp;key&nbsp;role&nbsp;in&nbsp;coordinating&nbsp;global&nbsp;IT&nbsp;resources&nbsp;and&nbsp;ensuring&nbsp;consistent&nbsp;adherence&nbsp;to&nbsp;the&nbsp;appropriate&nbsp;methodologies,&nbsp;in&nbsp;collaboration&nbsp;with&nbsp;the&nbsp;Global&nbsp;Delivery&nbsp;Practice.</div><div><br></div><div>This&nbsp;role&nbsp;focuses&nbsp;on&nbsp;developing&nbsp;plans,&nbsp;driving&nbsp;team&nbsp;performance,&nbsp;and&nbsp;holding&nbsp;accountability&nbsp;for&nbsp;achieving&nbsp;set&nbsp;objectives.&nbsp;The&nbsp;Associate&nbsp;Delivery&nbsp;Lead&nbsp;also&nbsp;promotes&nbsp;continuous&nbsp;improvement&nbsp;by&nbsp;fostering&nbsp;close&nbsp;engagement&nbsp;between&nbsp;the&nbsp;team&nbsp;and&nbsp;business&nbsp;stakeholders,&nbsp;ensuring&nbsp;alignment&nbsp;on&nbsp;project&nbsp;status,&nbsp;and&nbsp;facilitating&nbsp;a&nbsp;collaborative&nbsp;approach&nbsp;to&nbsp;overcoming&nbsp;obstacles.</div>

About CES:

At CES we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.

Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.

We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.

We believe that teams who design, own and run our technology solutions are more connected to the value they create. We are always looking to improve, collaborate and innovate and this is where you come in…

Summary
The Associate Delivery Lead acts as a bridge between an IT Project Coordinator and IT Project Manager, responsible for driving the delivery of IT solutions to stakeholders. They play a key role in coordinating global IT resources and ensuring consistent adherence to the appropriate methodologies, in collaboration with the Global Delivery Practice.

This role focuses on developing plans, driving team performance, and holding accountability for achieving set objectives. The Associate Delivery Lead also promotes continuous improvement by fostering close engagement between the team and business stakeholders, ensuring alignment on project status, and facilitating a collaborative approach to overcoming obstacles.


<li>Responsible for taking meeting minutes, maintaining documentation (Jira), maintaining the Confluence page, provides status updates to stakeholders, coordinates scheduling meetings, and holds the team accountable to outlined timelines. </li><li>Drives the organization for various projects and understands the meaning behind what we're trying to accomplish. </li><li>Participates in daily Scrum/Agile meetings. </li><li>Ensures a common understanding of scope, timelines and budget, as well as risks &amp; dependencies to the planned delivery,&nbsp;across IT and Business stakeholders by practicing clear, transparent &amp; regular communication of latest position, including representing the Delivery Team at governance forums as required.</li><li>Working in collaboration with their team and respective line management, the Project Coordinator implements systems that facilitate reflective practices and use feedback loops to identify areas for improvement at a team and individual level.&nbsp;</li>

<li>2-3 years of experience as a Technical Project Coordinator, Technical Project Manager, or in a related role.</li><li>Proven ability to track and maintain JIRA for transparent progress reporting and ensuring team compliance with organizational delivery standards.</li><li>Experience across the full software development lifecycle, including the transition of functional software into production.</li><li>Ability to influence and implement changes across diverse stakeholder groups.</li>

<li>Experience working in a wholesale and manufacturing environment, ideally within the electrical products industry, but not required.</li><li>Certification in Agile or Project Management methodologies from a recognized organization.</li>

<li>This&nbsp;is&nbsp;a&nbsp;hybrid&nbsp;position,&nbsp;requiring&nbsp;onsite&nbsp;work&nbsp;in&nbsp;our&nbsp;Marshfield,&nbsp;MA&nbsp;office&nbsp;at&nbsp;least&nbsp;once&nbsp;a&nbsp;week.&nbsp;At&nbsp;this&nbsp;time,&nbsp;we&nbsp;are&nbsp;only&nbsp;considering&nbsp;candidates&nbsp;who&nbsp;are&nbsp;local&nbsp;to&nbsp;MA&nbsp;and&nbsp;RI.</li><li>Will require travel to UK Offices (Durham) and US Offices (Dallas) with some other international travel required from time to time. Approximately 5%&nbsp;-10% international annually.&nbsp;</li>

<li>30-minute MS Teams phone screen with a Talent Acquisition Partner.</li><li>1-hour MS Teams video interview with the Hiring Manager (Global Head of Engineering and Integration) and additional team members.</li><li>30-minute MS Teams video interview with our Delivery Practice Lead.</li>

<li>Competitive base salary.</li><li>Medical, Dental, Vision Insurance.</li><li>401(k) company match program.</li><li>Telehealth.</li><li>Short-term and Long-term disability insurance.</li><li>Basic and AD&amp;D Life Insurance paid for by the company.</li><li>Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance.</li><li>Employee Assistance Program.</li><li>Mental, physical, financial wellness.</li><li>Auto and Home Insurance discount.</li><li>Paid Time Off and 7 paid Holidays.</li><li>Paid Pregnancy, Parental, and Adoption Leave programs.</li><li>Employee Discount Program.</li><li>Training Programs.</li><li>Internal growth opportunities in a fast-growing company.</li><li>In some jurisdictions, state or local laws address sick leave or other leaves of absence. The Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law.</li>

<div><span style="font-size: 24px">About CEF:</span></div><div><br></div><div><span style="font-size: 12pt;">CEF is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe.</span></div><div><br></div><div><span style="font-size: 12pt;">We in IT are delivering value to our business and our customers with the innovative solutions that enable our business to better serve our customers today and in the future. We recognise that technology and data are at the forefront of this.&nbsp;</span></div><div><br></div><div><span style="font-size: 12pt;">Our Global IT team deliver a portfolio of transformative work, expand our digital options, upgrade and future-proof our systems to place us at the forefront of the marketplace.&nbsp;</span></div><div><span style="font-size: 12pt;">&nbsp;</span></div><div><span style="font-size: 12pt;">To do this, we need talented and creative people across all areas to join us in delivering our evolution to enable our forward-thinking business over the next few years and beyond, and this is where you come in...&nbsp;</span></div><div><br></div><div><b>Life as a Data Protection and Risk Analyst at CEF:</b></div><div><br></div><div><span style="font-size: 11pt;">As a Data Protection Risk Analyst at CEF, you will play a crucial role in supporting the business's compliance and risk management efforts. Working within the Information Security Team, you’ll collaborate closely with our Data Protection Officer and Governance and Compliance Manager to ensure the organisation remains compliant with data protection regulations and mitigates risks effectively.&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt;">Your contributions will be vital in alleviating workload pressures, streamlining processes, and enhancing our Information Security posture.&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt;">This role is ideal for someone who is detail-oriented, proactive, and eager to develop expertise in both data protection and risk management within a dynamic, collaborative team. You'll also be part of ongoing projects to ensure CEF maintains compliance with various information security&nbsp;frameworks such as ISO 27001, PCI DSS, and Cyber Essentials.&nbsp;</span></div>

<div><b>Life as a Data Protection and Risk Analyst at CEF:</b></div><div><br></div><div><span style="font-size: 11pt;">As a Data Protection Risk Analyst at CEF, you will play a crucial role in supporting the business's compliance and risk management efforts. Working within the Information Security Team, you’ll collaborate closely with our Data Protection Officer and Governance and Compliance Manager to ensure the organisation remains compliant with data protection regulations and mitigates risks effectively.&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt;">Your contributions will be vital in alleviating workload pressures, streamlining processes, and enhancing our Information Security posture.&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt;">This role is ideal for someone who is detail-oriented, proactive, and eager to develop expertise in both data protection and risk management within a dynamic, collaborative team. You'll also be part of ongoing projects to ensure CEF maintains compliance with various information security&nbsp;frameworks such as ISO 27001, PCI DSS, and Cyber Essentials.&nbsp;</span></div>

Life as a Data Protection and Risk Analyst at CEF:

As a Data Protection Risk Analyst at CEF, you will play a crucial role in supporting the business's compliance and risk management efforts. Working within the Information Security Team, you’ll collaborate closely with our Data Protection Officer and Governance and Compliance Manager to ensure the organisation remains compliant with data protection regulations and mitigates risks effectively. 

Your contributions will be vital in alleviating workload pressures, streamlining processes, and enhancing our Information Security posture. 

This role is ideal for someone who is detail-oriented, proactive, and eager to develop expertise in both data protection and risk management within a dynamic, collaborative team. You'll also be part of ongoing projects to ensure CEF maintains compliance with various information security frameworks such as ISO 27001, PCI DSS, and Cyber Essentials. 


About CEF:

CEF is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe.

We in IT are delivering value to our business and our customers with the innovative solutions that enable our business to better serve our customers today and in the future. We recognise that technology and data are at the forefront of this. 

Our Global IT team deliver a portfolio of transformative work, expand our digital options, upgrade and future-proof our systems to place us at the forefront of the marketplace. 
 
To do this, we need talented and creative people across all areas to join us in delivering our evolution to enable our forward-thinking business over the next few years and beyond, and this is where you come in... 


Life as a Data Protection and Risk Analyst at CEF:

As a Data Protection Risk Analyst at CEF, you will play a crucial role in supporting the business's compliance and risk management efforts. Working within the Information Security Team, you’ll collaborate closely with our Data Protection Officer and Governance and Compliance Manager to ensure the organisation remains compliant with data protection regulations and mitigates risks effectively. 

Your contributions will be vital in alleviating workload pressures, streamlining processes, and enhancing our Information Security posture. 

This role is ideal for someone who is detail-oriented, proactive, and eager to develop expertise in both data protection and risk management within a dynamic, collaborative team. You'll also be part of ongoing projects to ensure CEF maintains compliance with various information security frameworks such as ISO 27001, PCI DSS, and Cyber Essentials. 


<li>In this role, you’ll split your time between supporting data protection and risk management efforts:&nbsp;</li><li><b>Data Protection Objectives (50%)</b>&nbsp;</li><li>Manage Subject Access Requests (SARs) and Right to be Forgotten requests.&nbsp;</li><li>Handle compliance-related inquiries, such as police requests for CCTV footage and legal data inquiries.&nbsp;</li><li>Support the screening and completion of Data Protection Impact Assessments (DPIAs).&nbsp;</li><li>Provide administrative support to ensure CEF complies with Data Protection legislation.&nbsp;</li><li><b>Risk Management Objectives (50%)</b>&nbsp;</li><li>Assist with maintaining and updating the EMEA Information Security Risk Register.&nbsp;</li><li>Support PCI renewal and Cyber Essentials recertification processes.&nbsp;</li><li>Help manage phishing simulations, KPI reporting, and information and security risk remediation efforts.&nbsp;</li><li>Maintain and develop the AI risk catalogue and contribute to achieving security standard certifications.&nbsp;</li><li>Liaise with multiple IT teams to monitor and address cybersecurity risks.&nbsp;</li><li>Assist with customer security questionnaires and responses to support compliance efforts.&nbsp;</li><li>Draft regular security communications to raise awareness of information security best practices.&nbsp;</li>

<li>Experience handling Subject Access Requests (SARs) and Right to be Forgotten requests.&nbsp;</li><li>Familiarity with GDPR compliance requirements and related legislation.&nbsp;</li><li>Understanding of risk management processes, including maintaining risk registers and conducting risk assessments.&nbsp;</li><li>Strong communication skills and the ability to engage professionally with stakeholders across the business.&nbsp;</li><li>Understanding of cybersecurity frameworks such as ISO 27001, PCI DSS, and Cyber Essentials.&nbsp;</li><li>Ability to work independently and manage sensitive data with discretion and confidentiality.&nbsp;</li>

<li>Knowledge of the NIST Security Framework.&nbsp;</li><li>Experience supporting audits and compliance efforts for ISO 27001, ISO 42001, and PCI DSS.&nbsp;</li><li>Recognised certifications related to information security, risk management or data protection.&nbsp;</li>

<li>Whilst this role is predominantly home based, you must be willing to travel to Durham and other UK sites as and when required.</li>

<li>Call with Talent Acquisition</li><li>Microsoft Teams Video Call with Data Protection Officer and Governance, Risk and Compliance Manager</li><li>Microsoft Teams Video Call with Head of Information Security (EMEA) and Head of Information Security (North America)</li>

<li>Competitive basic salary&nbsp;</li><li>Annual IT Bonus scheme&nbsp;</li><li>MySavings - Employee Discount Platform</li><li>Pension: 3% ee’e / 3% e’er (Total 6%)&nbsp;</li><li>Champion Health – a comprehensive physical, mental &amp; financial wellbeing platform, offering bespoke content on all aspects of wellbeing &amp; life including recipes, workouts, blogs and loads of other content for you&nbsp;</li><li>Free use of the state-of-the-art private gym at our award winning IT Headquarters&nbsp;</li>

<div><span style="font-size: 16px">At City Electric Supply, we encourage our people to ask questions, create, discover, and learn.</span></div><div><br></div><div><span style="font-size: 16px">If you're passionate about what you do and think you can contribute, we encourage you to apply even if you don't meet every requirement listed. Your unique experiences and perspectives could be exactly what we need to grow and innovate.</span></div><div><br></div><div><span style="font-size: 16px">Let's build something great together!</span></div><div><br></div><div><b style="font-size: 11pt">For Remote Positions:</b><span style="font-size: 11pt"> Considering applicants who reside in the following states:&nbsp; AL, AZ, AR, CA, CO, DE, FL, GA, IL, IN, KS, KY, MD, MA, MI, MS, MO, NV, NH, NJ, NC, OH, OK, PA, RI, SC, TN, TX, VA, WV, WI.</span></div><div><br></div><div><span style="font-size: 24px">About CES:</span></div><div><br></div><div><span style="font-size: 12pt">CES is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe.&nbsp;</span></div><div><br></div><div><span style="font-size: 12pt">We in IT are delivering value to our business and our customers with the innovative solutions that enable our business to better serve our customers today and in the future. We recognise that technology and data are at the forefront of this.&nbsp;</span></div><div><br></div><div><span style="font-size: 12pt">Our Global IT team deliver a portfolio of transformative work, expand our digital options, upgrade and future-proof our systems to place us at the forefront of the marketplace.&nbsp;</span></div><div><span style="font-size: 12pt">&nbsp;</span></div><div><span style="font-size: 12pt">To do this, we need talented and creative people across all areas to join us in delivering our evolution to enable our forward-thinking business over the next few years and beyond, and this is where you come in...&nbsp;</span></div><div><br></div><div><b>Summary</b></div><div><span style="font-size: 11pt;">As Delivery Lead at City IT within our Digital Domain, you will be responsible for ensuring critical IT solutions are delivered in collaboration with our highly skilled domain teams and stakeholders across the wider business.</span></div><div><span style="font-size: 11pt;">&nbsp;</span></div><div><span style="font-size: 11pt;">You will be the right-hand person to senior leadership in the Digital Domain, responsible for driving team performance and ensuring a smooth workflow from start to finish. You will work closely with leadership, including the Development Operations Manager, the Global Head of Digital Domain, and the Head of Digital Domain North America, in governance meetings to track project progress, manage blockers, and deliver status updates.</span></div><div><span style="font-size: 11pt;">&nbsp;</span></div><div><span style="font-size: 11pt;">The Delivery Lead will proactively encourage sustained continuous improvement, facilitate close engagement between teams and business stakeholders, ensure a shared understanding of project statuses, and foster a collective approach to overcoming obstacles.</span></div>

<div><b>Summary</b></div><div><span style="font-size: 11pt;">As Delivery Lead at City IT within our Digital Domain, you will be responsible for ensuring critical IT solutions are delivered in collaboration with our highly skilled domain teams and stakeholders across the wider business.</span></div><div><span style="font-size: 11pt;">&nbsp;</span></div><div><span style="font-size: 11pt;">You will be the right-hand person to senior leadership in the Digital Domain, responsible for driving team performance and ensuring a smooth workflow from start to finish. You will work closely with leadership, including the Development Operations Manager, the Global Head of Digital Domain, and the Head of Digital Domain North America, in governance meetings to track project progress, manage blockers, and deliver status updates.</span></div><div><span style="font-size: 11pt;">&nbsp;</span></div><div><span style="font-size: 11pt;">The Delivery Lead will proactively encourage sustained continuous improvement, facilitate close engagement between teams and business stakeholders, ensure a shared understanding of project statuses, and foster a collective approach to overcoming obstacles.</span></div>

Summary
As Delivery Lead at City IT within our Digital Domain, you will be responsible for ensuring critical IT solutions are delivered in collaboration with our highly skilled domain teams and stakeholders across the wider business.
 
You will be the right-hand person to senior leadership in the Digital Domain, responsible for driving team performance and ensuring a smooth workflow from start to finish. You will work closely with leadership, including the Development Operations Manager, the Global Head of Digital Domain, and the Head of Digital Domain North America, in governance meetings to track project progress, manage blockers, and deliver status updates.
 
The Delivery Lead will proactively encourage sustained continuous improvement, facilitate close engagement between teams and business stakeholders, ensure a shared understanding of project statuses, and foster a collective approach to overcoming obstacles.


At City Electric Supply, we encourage our people to ask questions, create, discover, and learn.

If you're passionate about what you do and think you can contribute, we encourage you to apply even if you don't meet every requirement listed. Your unique experiences and perspectives could be exactly what we need to grow and innovate.

Let's build something great together!

For Remote Positions: Considering applicants who reside in the following states:  AL, AZ, AR, CA, CO, DE, FL, GA, IL, IN, KS, KY, MD, MA, MI, MS, MO, NV, NH, NJ, NC, OH, OK, PA, RI, SC, TN, TX, VA, WV, WI.

About CES:

CES is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe. 

We in IT are delivering value to our business and our customers with the innovative solutions that enable our business to better serve our customers today and in the future. We recognise that technology and data are at the forefront of this. 

Our Global IT team deliver a portfolio of transformative work, expand our digital options, upgrade and future-proof our systems to place us at the forefront of the marketplace. 
 
To do this, we need talented and creative people across all areas to join us in delivering our evolution to enable our forward-thinking business over the next few years and beyond, and this is where you come in... 


Summary
As Delivery Lead at City IT within our Digital Domain, you will be responsible for ensuring critical IT solutions are delivered in collaboration with our highly skilled domain teams and stakeholders across the wider business.
 
You will be the right-hand person to senior leadership in the Digital Domain, responsible for driving team performance and ensuring a smooth workflow from start to finish. You will work closely with leadership, including the Development Operations Manager, the Global Head of Digital Domain, and the Head of Digital Domain North America, in governance meetings to track project progress, manage blockers, and deliver status updates.
 
The Delivery Lead will proactively encourage sustained continuous improvement, facilitate close engagement between teams and business stakeholders, ensure a shared understanding of project statuses, and foster a collective approach to overcoming obstacles.


<li>Coordinate and manage delivery plans for a range of software solutions, working within cross-functional teams including engineers, architects, and business analysts</li><li>Monitor the progress of delivery, identify and anticipate blockers, manage risks, and ensure timely project completion</li><li>Provide regular updates in governance meetings and leadership forums (with the Development Operations Manager, Global Head of Digital Domain, and Head of Digital Domain North America)</li><li>Drive continuous improvement within Global Delivery teams, fostering a culture of open feedback and collaboration</li><li>Support delivery maturity within the organization by enhancing best practices and contributing to a Community of Practice</li>

<li>5+ years of experience in Project Management or related fields, overseeing cross-functional teams and delivering projects on time and within budget, while maintaining effective stakeholder communication and risk management throughout the project lifecycle</li><li>Experience delivering IT solutions across the full software development life cycle, including the transition of working software into service</li><li>Strong knowledge of Agile methodologies, including hands-on experience with scrum ceremonies (e.g., daily stand-ups, sprint planning, retrospectives)</li><li>Strong communication skills, capable of building relationships with both team members and senior leadership, while clearly and effectively managing project expectations</li><li>Ability to influence and implement process changes across various teams and stakeholder groups</li><li>Experience using Jira, Confluence, and SharePoint</li>

<li>Experience in Ecommerce, Wholesale, or Retail, particularly with projects involving digital signage and e-commerce systems (e.g., digital signage solutions in 500+ branches across North America)</li><li>Ability to work closely with senior leaders and project stakeholders to define and execute project delivery strategies</li>

<li>30-minute Talent Acquisition Phone Screen</li><li>30-minute Microsoft Teams call with the hiring manager&nbsp;</li><li>1-hour Microsoft Teams call with one of our Delivery Directors and a members of our Delivery Practice&nbsp;</li>

<li>Competitive Base Salary</li><li>Medical, Dental, Vision Insurance</li><li>401(k) company match program</li><li>Telehealth</li><li>Short-term and Long-term disability insurance</li><li>Basic and AD&amp;D Life Insurance paid for by the company</li><li>Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance</li><li>Employee Assistance Program</li><li>Mental, physical, financial wellness</li><li>Auto and Home Insurance discount</li><li>Paid Time Off and 7 paid Holidays</li><li>Paid Pregnancy, Parental, and Adoption Leave programs</li><li>Employee Discount Program</li><li>Training Programs</li><li>Internal growth opportunities in a fast-growing company</li><li>In some jurisdictions, state or local laws address sick leave or other leaves of absence. The Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law.</li>

<li>This role is predominantly home based however you may need to travel to US Offices (Dallas) on occasion.</li>

<div><span style="font-size: 24px">About CES:</span></div><div><br></div><div><span style="font-size: 12pt">CES is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe.</span></div><div><br></div><div><span style="font-size: 12pt">We in IT are delivering value to our business and our customers with the innovative solutions that enable our business to better serve our customers today and in the future. We recognise that technology and data are at the forefront of this.&nbsp;</span></div><div><br></div><div><span style="font-size: 12pt">Our Global IT team deliver a portfolio of transformative work, expand our digital options, upgrade and future-proof our systems to place us at the forefront of the marketplace.&nbsp;</span></div><div><span style="font-size: 12pt">&nbsp;</span></div><div><span style="font-size: 12pt">To do this, we need talented and creative people across all areas to join us in delivering our evolution to enable our forward-thinking business over the next few years and beyond, and this is where you come in...&nbsp;</span></div><div><br></div><div><b style="font-size: 11pt;">Job purpose:</b></div><div><br></div><div>The role of Global Head of Domain will consult and partner with the Global IT Delivery Director and the rest of the Global IT leadership Team to deliver the initiatives and operations of a specific domain, or across a number of grouped domains (functions/product areas) across City Electrical Factors (CEF) and City Electric Supply (CES).</div><div>&nbsp;</div><div>Leading with a consultative approach, this role will contribute at both hands-on and a strategic level to ensure that the business outcomes are realised, and the IT strategy is implemented.</div><div>&nbsp;</div><div>In conjunction with the Global IT Delivery Director, Business Domain Experts and the IT Leadership Team, this role will work to deliver a comprehensive set of domain services and a portfolio of transformative initiatives that will ensure that our business is at the forefront of the marketplace offering greater flexibility and agility to the business.&nbsp;</div>

<div><b style="font-size: 11pt;">Job purpose:</b></div><div><br></div><div>The role of Global Head of Domain will consult and partner with the Global IT Delivery Director and the rest of the Global IT leadership Team to deliver the initiatives and operations of a specific domain, or across a number of grouped domains (functions/product areas) across City Electrical Factors (CEF) and City Electric Supply (CES).</div><div>&nbsp;</div><div>Leading with a consultative approach, this role will contribute at both hands-on and a strategic level to ensure that the business outcomes are realised, and the IT strategy is implemented.</div><div>&nbsp;</div><div>In conjunction with the Global IT Delivery Director, Business Domain Experts and the IT Leadership Team, this role will work to deliver a comprehensive set of domain services and a portfolio of transformative initiatives that will ensure that our business is at the forefront of the marketplace offering greater flexibility and agility to the business.&nbsp;</div>

Job purpose:

The role of Global Head of Domain will consult and partner with the Global IT Delivery Director and the rest of the Global IT leadership Team to deliver the initiatives and operations of a specific domain, or across a number of grouped domains (functions/product areas) across City Electrical Factors (CEF) and City Electric Supply (CES).
 
Leading with a consultative approach, this role will contribute at both hands-on and a strategic level to ensure that the business outcomes are realised, and the IT strategy is implemented.
 
In conjunction with the Global IT Delivery Director, Business Domain Experts and the IT Leadership Team, this role will work to deliver a comprehensive set of domain services and a portfolio of transformative initiatives that will ensure that our business is at the forefront of the marketplace offering greater flexibility and agility to the business. 


About CES:

CES is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe.

We in IT are delivering value to our business and our customers with the innovative solutions that enable our business to better serve our customers today and in the future. We recognise that technology and data are at the forefront of this. 

Our Global IT team deliver a portfolio of transformative work, expand our digital options, upgrade and future-proof our systems to place us at the forefront of the marketplace. 
 
To do this, we need talented and creative people across all areas to join us in delivering our evolution to enable our forward-thinking business over the next few years and beyond, and this is where you come in... 


Job purpose:

The role of Global Head of Domain will consult and partner with the Global IT Delivery Director and the rest of the Global IT leadership Team to deliver the initiatives and operations of a specific domain, or across a number of grouped domains (functions/product areas) across City Electrical Factors (CEF) and City Electric Supply (CES).
 
Leading with a consultative approach, this role will contribute at both hands-on and a strategic level to ensure that the business outcomes are realised, and the IT strategy is implemented.
 
In conjunction with the Global IT Delivery Director, Business Domain Experts and the IT Leadership Team, this role will work to deliver a comprehensive set of domain services and a portfolio of transformative initiatives that will ensure that our business is at the forefront of the marketplace offering greater flexibility and agility to the business. 


<li>Oversee the design, implementation, continuous evolution and ongoing management of our IT application within the domain.</li><li>Direct the deployment, integration between domains, and support critical applications, improving efficiency and enhancing user experience.</li><li>Oversee the successful execution of projects including planning, scheduling, risk management and quality control</li><li>Ensure applications have audit, tax and legal compliance at a regional level</li><li>Lead the delivery of initiatives (SaaS, hybrid, bespoke software) for a specified domain(s), ensuring that the scope, timeline, budget and business benefits (ROI) are achieved.</li><li>Recruit, develop, coach and lead the domain team (working with the Practice Leads to ensure consistency and appropriate skill level) with the domain leadership fostering collaboration with other domains outside of your scope of responsibility.</li><div><br></div>

<li>Extensive experience in managing a Global Finance System</li><li>Able to operate at a senior level in a finance based role</li><li>Proven expertise in streamlined financial processes at scale and build strong cross-functional partnerships.</li><li>Strong knowledge on finance processes and accounting treatment</li><li>Industry specific business acumen and proven ability to analyse and develop insights that drive change and specific outcomes.</li><li>Exceptional leadership capability. Able to create and lead inclusive teams across the entire landscape of IT and business to collaborate and work together to achieve results in a matrix organisation.</li><li>Strong track record in leading large-scale business driven IT programmes of work successfully achieving the desired benefits and outcomes.</li>

<li>Experience of working in a wholesale, distribution and manufacturing environment ideally within the Electrical Products Industry.</li><li>Experience working in a global role with multiple geographies and cultures.</li><li>Proven expertise in leading RFP process, vendor selection and management</li><li>Accountancy qualification, i.e. ACA, ACCCA or CPA</li>

<div><span style="font-size: 24px">About CEF:</span></div><div><br></div><div><span style="font-size: 12pt;">CEF is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe.</span></div><div><br></div><div><span style="font-size: 12pt;">We in IT are delivering value to our business and our customers with the innovative solutions that enable our business to better serve our customers today and in the future. We recognise that technology and data are at the forefront of this.&nbsp;</span></div><div><br></div><div><span style="font-size: 12pt;">Our Global IT team deliver a portfolio of transformative work, expand our digital options, upgrade and future-proof our systems to place us at the forefront of the marketplace.&nbsp;</span></div><div><span style="font-size: 12pt;">&nbsp;</span></div><div><span style="font-size: 12pt;">To do this, we need talented and creative people across all areas to join us in delivering our evolution to enable our forward-thinking business over the next few years and beyond, and this is where you come in...&nbsp;</span></div><div><br></div><div><span style="font-size: 24px;">Job Purpose:</span></div><div><br></div><div>The role of Global Head of Domain will consult and partner with the Global IT Delivery Director and the rest of the Global IT leadership Team to deliver the initiatives and operations of a specific domain, or across a number of grouped domains (functions/product areas) across City Electrical Factors (CEF) and City Electric Supply (CES).</div><div><br></div><div>Leading with a consultative approach, this role will contribute at both hands-on and a strategic level to ensure that the business outcomes are realised, and the IT strategy is implemented.</div><div><br></div><div>In conjunction with the Global IT Delivery Director, Business Domain Experts and the IT Leadership Team, this role will work to deliver a comprehensive set of domain services and a portfolio of transformative initiatives that will ensure that our business is at the forefront of the marketplace offering greater flexibility and agility to the business.</div><div><br></div><div>The Global Head of Domain will lead a team of technology and business experts to ensure that the services meet the business needs whether created bespoke or using off the shelf software. They will collaborate with other Global Heads of Domain, Practice Leads, Platform and Enablement Teams on cross domain initiatives, sometimes taking the lead on these initiatives and other times where another domain head takes the lead.</div><div><br></div><div>This position can be located in Dallas, Texas or England, UK and will report to the Global IT Delivery Director</div><div><br></div>

<div><span style="font-size: 24px;">Job Purpose:</span></div><div><br></div><div>The role of Global Head of Domain will consult and partner with the Global IT Delivery Director and the rest of the Global IT leadership Team to deliver the initiatives and operations of a specific domain, or across a number of grouped domains (functions/product areas) across City Electrical Factors (CEF) and City Electric Supply (CES).</div><div><br></div><div>Leading with a consultative approach, this role will contribute at both hands-on and a strategic level to ensure that the business outcomes are realised, and the IT strategy is implemented.</div><div><br></div><div>In conjunction with the Global IT Delivery Director, Business Domain Experts and the IT Leadership Team, this role will work to deliver a comprehensive set of domain services and a portfolio of transformative initiatives that will ensure that our business is at the forefront of the marketplace offering greater flexibility and agility to the business.</div><div><br></div><div>The Global Head of Domain will lead a team of technology and business experts to ensure that the services meet the business needs whether created bespoke or using off the shelf software. They will collaborate with other Global Heads of Domain, Practice Leads, Platform and Enablement Teams on cross domain initiatives, sometimes taking the lead on these initiatives and other times where another domain head takes the lead.</div><div><br></div><div>This position can be located in Dallas, Texas or England, UK and will report to the Global IT Delivery Director</div><div><br></div>

Job Purpose:

The role of Global Head of Domain will consult and partner with the Global IT Delivery Director and the rest of the Global IT leadership Team to deliver the initiatives and operations of a specific domain, or across a number of grouped domains (functions/product areas) across City Electrical Factors (CEF) and City Electric Supply (CES).

Leading with a consultative approach, this role will contribute at both hands-on and a strategic level to ensure that the business outcomes are realised, and the IT strategy is implemented.

In conjunction with the Global IT Delivery Director, Business Domain Experts and the IT Leadership Team, this role will work to deliver a comprehensive set of domain services and a portfolio of transformative initiatives that will ensure that our business is at the forefront of the marketplace offering greater flexibility and agility to the business.

The Global Head of Domain will lead a team of technology and business experts to ensure that the services meet the business needs whether created bespoke or using off the shelf software. They will collaborate with other Global Heads of Domain, Practice Leads, Platform and Enablement Teams on cross domain initiatives, sometimes taking the lead on these initiatives and other times where another domain head takes the lead.

This position can be located in Dallas, Texas or England, UK and will report to the Global IT Delivery Director



About CEF:

CEF is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe.

We in IT are delivering value to our business and our customers with the innovative solutions that enable our business to better serve our customers today and in the future. We recognise that technology and data are at the forefront of this. 

Our Global IT team deliver a portfolio of transformative work, expand our digital options, upgrade and future-proof our systems to place us at the forefront of the marketplace. 
 
To do this, we need talented and creative people across all areas to join us in delivering our evolution to enable our forward-thinking business over the next few years and beyond, and this is where you come in... 


Job Purpose:

The role of Global Head of Domain will consult and partner with the Global IT Delivery Director and the rest of the Global IT leadership Team to deliver the initiatives and operations of a specific domain, or across a number of grouped domains (functions/product areas) across City Electrical Factors (CEF) and City Electric Supply (CES).

Leading with a consultative approach, this role will contribute at both hands-on and a strategic level to ensure that the business outcomes are realised, and the IT strategy is implemented.

In conjunction with the Global IT Delivery Director, Business Domain Experts and the IT Leadership Team, this role will work to deliver a comprehensive set of domain services and a portfolio of transformative initiatives that will ensure that our business is at the forefront of the marketplace offering greater flexibility and agility to the business.

The Global Head of Domain will lead a team of technology and business experts to ensure that the services meet the business needs whether created bespoke or using off the shelf software. They will collaborate with other Global Heads of Domain, Practice Leads, Platform and Enablement Teams on cross domain initiatives, sometimes taking the lead on these initiatives and other times where another domain head takes the lead.

This position can be located in Dallas, Texas or England, UK and will report to the Global IT Delivery Director



<li>Lead the delivery of initiatives (SaaS, hybrid, bespoke software) for a specified domain(s), ensuring that the scope, timeline, budget and business benefits are achieved.</li><li>Recruit, develop, coach and lead the domain team (working with the Practice Leads to ensure consistency and appropriate skill level) with the domain leadership fostering collaboration with other domains outside of your scope of responsibility.</li><li>Lead effective performance outcomes for the domain team members and enabling standardisation and consistency across the domain.</li><li>In conjunction with the Global IT Leadership and Enterprise Architecture source, select and partner and 3rd party partners to help deliver initiatives within your domain. Proactively partner and manage 3rd party relationships to realise value.</li><li>Partner with the Global Delivery Director to facilitate the movement of resources across the Domains in line with capacity needs of the Domains, aligned to delivery priorities driven by the business.</li>

<li>This role will hold accountability for one or more of the domains within the Experience Domains. The following provides the high-level detail of the attributes within these Domains:</li><div><br></div><li><b>Customer Domain</b> (defines and manages the information about customers, providing a full view of the customer across all departments or lines of business within the enterprise regardless of channel or touchpoint. Manages the complete lifecycle of the customer master data, managing the customer relationship and customer activity.)</li><div><br></div><li><b>Sale Domain</b> (manages the systems that process and track the point of sale transactions of the business, managing and capturing the payments and cash and building EDI services to facilitate these transactions)</li><div><br></div><li><b>Order Fulfilment Domain</b> (manages and provides solutions for the fulfilment operations of the business, including but not limited to receiving, processing, delivery, tracking and returns from the customer of the order. Working across multichannel and partnering/coordinating with multiple departments and outside partners)</li>

<li>Exceptional leadership capability. Able to create and lead inclusive teams across the entire landscape of IT and business to collaborate and work together to achieve results in a matrix organisation.</li><li>Strong track record in leading large-scale business driven IT programmes of work successfully achieving the desired benefits and outcomes.</li><li>Expertise in agile/lean/waterfall methodologies as well as operations and service management.</li><li>Self-motivated and able to work without high levels of supervision.</li><li>Ability to deal with and navigate through ambiguity and uncertainty, leading change and innovation with purpose</li><li>Strong influencing and stakeholder management, able to influence with impact and courage</li><li>Good attention to detail, a strong analytical mind and excellent organisational skills.</li><li>Must be able to be hands on as well as strategic.</li>

Global Head of Domain (Customer, Sale & Order Fulfilment)

<div><span style="font-size: 16px">At City Electrical Factors, we encourage our people to ask questions, create, discover, and learn.</span></div><div><br></div><div><span style="font-size: 16px">If you're passionate about what you do and think you can contribute, we encourage you to apply even if you don't meet every requirement listed. Your unique experiences and perspectives could be exactly what we need to grow and innovate.</span></div><div><br></div><div><span style="font-size: 16px">Let's build something great together!</span></div><div>&nbsp;&nbsp;</div><div><span style="font-size: 24px">About CEF: </span></div><div><br></div><div><span style="font-size: 12pt">CEF is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe.</span></div><div><br></div><div><span style="font-size: 12pt">We in IT are delivering value to our business and our customers with the innovative solutions that enable our business to better serve our customers today and in the future. We recognise that technology and data are at the forefront of this.&nbsp;</span></div><div><br></div><div><span style="font-size: 12pt">Our Global IT team deliver a portfolio of transformative work, expand our digital options, upgrade and future-proof our systems to place us at the forefront of the marketplace.&nbsp;</span></div><div><span style="font-size: 12pt">&nbsp;</span></div><div><span style="font-size: 12pt">To do this, we need talented and creative people across all areas to join us in delivering our evolution to enable our forward-thinking business over the next few years and beyond, and this is where you come in...&nbsp;</span></div><div><br></div><div><b>Job Purpose:</b></div><div><br></div><div>Our new Identity Access Management Auditor will work closely with the Governance and Compliance Manager to create an IAM roadmap, implementing tools to improve our capability and functionality in this area whilst driving continual improvement around user experience and the service.</div><div><br></div><div>This role will collaborate closely with stakeholders across the whole of CEF to provide guidance and advocacy of IAM controls, helping improve compliance within the organisation. You will be the subject matter expert and primary point of contact for all Identity Access Management activities on a day-to-day basis, providing support for all IAM services and processes.</div>

<div><b>Job Purpose:</b></div><div><br></div><div>Our new Identity Access Management Auditor will work closely with the Governance and Compliance Manager to create an IAM roadmap, implementing tools to improve our capability and functionality in this area whilst driving continual improvement around user experience and the service.</div><div><br></div><div>This role will collaborate closely with stakeholders across the whole of CEF to provide guidance and advocacy of IAM controls, helping improve compliance within the organisation. You will be the subject matter expert and primary point of contact for all Identity Access Management activities on a day-to-day basis, providing support for all IAM services and processes.</div>

Job Purpose:

Our new Identity Access Management Auditor will work closely with the Governance and Compliance Manager to create an IAM roadmap, implementing tools to improve our capability and functionality in this area whilst driving continual improvement around user experience and the service.

This role will collaborate closely with stakeholders across the whole of CEF to provide guidance and advocacy of IAM controls, helping improve compliance within the organisation. You will be the subject matter expert and primary point of contact for all Identity Access Management activities on a day-to-day basis, providing support for all IAM services and processes.


At City Electrical Factors, we encourage our people to ask questions, create, discover, and learn.

If you're passionate about what you do and think you can contribute, we encourage you to apply even if you don't meet every requirement listed. Your unique experiences and perspectives could be exactly what we need to grow and innovate.

Let's build something great together!
  
About CEF: 

CEF is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe.

We in IT are delivering value to our business and our customers with the innovative solutions that enable our business to better serve our customers today and in the future. We recognise that technology and data are at the forefront of this. 

Our Global IT team deliver a portfolio of transformative work, expand our digital options, upgrade and future-proof our systems to place us at the forefront of the marketplace. 
 
To do this, we need talented and creative people across all areas to join us in delivering our evolution to enable our forward-thinking business over the next few years and beyond, and this is where you come in... 


Job Purpose:

Our new Identity Access Management Auditor will work closely with the Governance and Compliance Manager to create an IAM roadmap, implementing tools to improve our capability and functionality in this area whilst driving continual improvement around user experience and the service.

This role will collaborate closely with stakeholders across the whole of CEF to provide guidance and advocacy of IAM controls, helping improve compliance within the organisation. You will be the subject matter expert and primary point of contact for all Identity Access Management activities on a day-to-day basis, providing support for all IAM services and processes.


<li>Proven track record working in Identity Access Management roles - you'll be working as a trusted advisor to the Governance and Compliance Manager, key stakeholders and the central point of contact for the wider business on all things IAM.</li><li>Excellent Communications skills - you'll be working with the wider security team to foster a culture of continuous security awareness and upskilling for all our colleagues across the business</li><li>Previous experience implementing, developing and maintaining IAM tools like CyberArk, BeyondTrust, Saviynt or SailPoint</li><li>Ability to develop IAM strategies from discovery and requirement gathering through to deployment</li><li>Whilst this role is predominantly home based, you must be willing to travel to Durham and other UK sites as and when required</li>

<li>Knowledge or experience of IAM across cloud platforms</li><li>Proven experience of utilising Information Security principles and best practices such as ISO 27001, NIST, NCSC, PCI DSS requirements and other regulatory obligations, with experience of applying them within a PAM context</li>

<div>At City Electric Supply, we encourage our people to ask questions, create, discover, and learn.</div><div><br></div><div>If you're passionate about what you do and think you can contribute, we encourage you to apply even if you don't meet every requirement listed. Your unique experiences and perspectives could be exactly what we need to grow and innovate.</div><div><br></div><div>Let's build something great together!</div><div><br></div><div><span style="font-size: 24px">About CES:</span></div><div><br></div><div><span style="font-size: 12pt">CES is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe.&nbsp;</span></div><div><br></div><div><span style="font-size: 12pt">We in IT are delivering value to our business and our customers with the innovative solutions that enable our business to better serve our customers today and in the future. We recognize that technology and data are at the forefront of this.&nbsp;</span></div><div><br></div><div><span style="font-size: 12pt">Our Global IT team deliver a portfolio of transformative work, expand our digital options, upgrade and future-proof our systems to place us at the forefront of the marketplace.&nbsp;</span></div><div><span style="font-size: 12pt">&nbsp;</span></div><div><span style="font-size: 12pt">To do this, we need talented and creative people across all areas to join us in delivering our evolution to enable our forward-thinking business over the next few years and beyond, and this is where you come in...&nbsp;</span></div><div><br></div><div><b>Life as an IT Helpdesk Support (Deskside) at CES: </b></div><div>In this hands-on role, you'll provide day-to-day support for CES employees by troubleshooting hardware and software issues, handling Tier 1 tickets via Freshservice, and managing the shipping and receiving of IT equipment like laptops and monitors from our onsite fulfillment center. You'll work both independently and collaboratively in our Marshfield, MA office with some local travel required (up to 2 hours outside of Marshfield, MA). If you're looking for a dynamic, onsite role with a mix of technical and logistical tasks, this is the perfect opportunity to grow your skills in IT support.</div>

<div><b>Life as an IT Helpdesk Support (Deskside) at CES: </b></div><div>In this hands-on role, you'll provide day-to-day support for CES employees by troubleshooting hardware and software issues, handling Tier 1 tickets via Freshservice, and managing the shipping and receiving of IT equipment like laptops and monitors from our onsite fulfillment center. You'll work both independently and collaboratively in our Marshfield, MA office with some local travel required (up to 2 hours outside of Marshfield, MA). If you're looking for a dynamic, onsite role with a mix of technical and logistical tasks, this is the perfect opportunity to grow your skills in IT support.</div>

Life as an IT Helpdesk Support (Deskside) at CES: 
In this hands-on role, you'll provide day-to-day support for CES employees by troubleshooting hardware and software issues, handling Tier 1 tickets via Freshservice, and managing the shipping and receiving of IT equipment like laptops and monitors from our onsite fulfillment center. You'll work both independently and collaboratively in our Marshfield, MA office with some local travel required (up to 2 hours outside of Marshfield, MA). If you're looking for a dynamic, onsite role with a mix of technical and logistical tasks, this is the perfect opportunity to grow your skills in IT support.


At City Electric Supply, we encourage our people to ask questions, create, discover, and learn.

If you're passionate about what you do and think you can contribute, we encourage you to apply even if you don't meet every requirement listed. Your unique experiences and perspectives could be exactly what we need to grow and innovate.

Let's build something great together!

About CES:

CES is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe. 

We in IT are delivering value to our business and our customers with the innovative solutions that enable our business to better serve our customers today and in the future. We recognize that technology and data are at the forefront of this. 

Our Global IT team deliver a portfolio of transformative work, expand our digital options, upgrade and future-proof our systems to place us at the forefront of the marketplace. 
 
To do this, we need talented and creative people across all areas to join us in delivering our evolution to enable our forward-thinking business over the next few years and beyond, and this is where you come in... 


Life as an IT Helpdesk Support (Deskside) at CES: 
In this hands-on role, you'll provide day-to-day support for CES employees by troubleshooting hardware and software issues, handling Tier 1 tickets via Freshservice, and managing the shipping and receiving of IT equipment like laptops and monitors from our onsite fulfillment center. You'll work both independently and collaboratively in our Marshfield, MA office with some local travel required (up to 2 hours outside of Marshfield, MA). If you're looking for a dynamic, onsite role with a mix of technical and logistical tasks, this is the perfect opportunity to grow your skills in IT support.


<li>Take the preliminary call and in-person requests from users and create the ticket.</li><li>Provide on-site support to internal customers.</li><li>Gather customer information/data and determine the fundamental issue.</li><li>Troubleshoot (research the symptoms) of the problem.</li><li>Document steps taken to determine the underlying issue.</li><li>Hardware and software troubleshooting skills.</li><li>Network troubleshooting.</li><li>Escalate to Level 2 technician within time constraints.</li><li>Follow up on resolutions until completion.</li><li>Walk customers through the problem-solving process.</li><li>Customer service focused.</li><li>Follow established departmental standards and procedures.</li><li>Contribute to team effort by accomplishing related results as needed.</li><li>Work under supervision and understand the necessity for communicating and coordinating work efforts.</li><li>Ability to work full-time or overtime, if necessary.</li><li>Some travel required to headquarters for meetings and training.</li>

<li>High school diploma or equivalent.</li><li>At least 1 year of hands-on experience in technical support, where you’ve successfully resolved issues and provided excellent customer service to end users.</li>

<li>Please note that this role may require travel to branches as needed, with distances of up to 2 hours from our Marshfield, MA office.</li>

<li>30-minute Talent Acquisition Phone Screen.</li><li>1-hour Onsite Interview with the System Support Manager and Hardware Helpdesk Team Lead. </li>

<li>Competitive hourly pay. </li><li>Medical, Dental, Vision Insurance.</li><li>Paid Time Off and 7 paid Holidays.</li><li>401(k) company match program.</li><li>Telehealth.</li><li>Short-term and Long-term disability insurance.</li><li>Basic and AD&amp;D Life Insurance paid for by the company.</li><li>Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance.</li><li>Employee Assistance Program.</li><li>Mental, physical, financial wellness.</li><li>Auto and Home Insurance discount.</li><li>Paid Pregnancy, Parental, and Adoption Leave programs.</li><li>Employee Discount Program.</li><li>Training Programs.</li><li>Internal growth opportunities in a fast-growing company.</li><li>In some jurisdictions, state or local laws address sick leave or other leaves of absence. The Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law.</li>

<div><span style="font-size: 24px">About CEF:</span></div><div><br></div><div><span style="font-size: 12pt;">CEF is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe.</span></div><div><br></div><div><span style="font-size: 12pt;">We in IT are delivering value to our business and our customers with the innovative solutions that enable our business to better serve our customers today and in the future. We recognise that technology and data are at the forefront of this.&nbsp;</span></div><div><br></div><div><span style="font-size: 12pt;">Our Global IT team deliver a portfolio of transformative work, expand our digital options, upgrade and future-proof our systems to place us at the forefront of the marketplace.&nbsp;</span></div><div><span style="font-size: 12pt;">&nbsp;</span></div><div><span style="font-size: 12pt;">To do this, we need talented and creative people across all areas to join us in delivering our evolution to enable our forward-thinking business over the next few years and beyond, and this is where you come in...&nbsp;</span></div><div><br></div><div><b style="font-size: 11pt;">Life as an IT Service Desk Analyst at CEF (City Electrical Factors):&nbsp;</b><span style="font-size: 11pt;">&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt;">As an IT Service Desk Analyst at City IT, you will be responsible for ensuring that our users receive timely and effective technical assistance.&nbsp;&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt;">You will be an integral part of our Service Operations department in being that first point of contact for our internal business users, providing technical support and troubleshooting assistance for IT-related issues. You will be responsible for logging and tracking these incidents through a ticketing system (JIRA), resolving them in a timely manner, and escalating complex incidents, as necessary.&nbsp;&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt;">The IT Service Desk Analyst will be highly motivated and dedicated to providing the highest level of customer service when it comes to resolving these issues. This and excellent problem-solving skills will contribute to the overall productivity and satisfaction of our employees.&nbsp;</span></div>

<div><b style="font-size: 11pt;">Life as an IT Service Desk Analyst at CEF (City Electrical Factors):&nbsp;</b><span style="font-size: 11pt;">&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt;">As an IT Service Desk Analyst at City IT, you will be responsible for ensuring that our users receive timely and effective technical assistance.&nbsp;&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt;">You will be an integral part of our Service Operations department in being that first point of contact for our internal business users, providing technical support and troubleshooting assistance for IT-related issues. You will be responsible for logging and tracking these incidents through a ticketing system (JIRA), resolving them in a timely manner, and escalating complex incidents, as necessary.&nbsp;&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt;">The IT Service Desk Analyst will be highly motivated and dedicated to providing the highest level of customer service when it comes to resolving these issues. This and excellent problem-solving skills will contribute to the overall productivity and satisfaction of our employees.&nbsp;</span></div>

Life as an IT Service Desk Analyst at CEF (City Electrical Factors):  

As an IT Service Desk Analyst at City IT, you will be responsible for ensuring that our users receive timely and effective technical assistance.  

You will be an integral part of our Service Operations department in being that first point of contact for our internal business users, providing technical support and troubleshooting assistance for IT-related issues. You will be responsible for logging and tracking these incidents through a ticketing system (JIRA), resolving them in a timely manner, and escalating complex incidents, as necessary.  

The IT Service Desk Analyst will be highly motivated and dedicated to providing the highest level of customer service when it comes to resolving these issues. This and excellent problem-solving skills will contribute to the overall productivity and satisfaction of our employees. 


About CEF:

CEF is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe.

We in IT are delivering value to our business and our customers with the innovative solutions that enable our business to better serve our customers today and in the future. We recognise that technology and data are at the forefront of this. 

Our Global IT team deliver a portfolio of transformative work, expand our digital options, upgrade and future-proof our systems to place us at the forefront of the marketplace. 
 
To do this, we need talented and creative people across all areas to join us in delivering our evolution to enable our forward-thinking business over the next few years and beyond, and this is where you come in... 


Life as an IT Service Desk Analyst at CEF (City Electrical Factors):  

As an IT Service Desk Analyst at City IT, you will be responsible for ensuring that our users receive timely and effective technical assistance.  

You will be an integral part of our Service Operations department in being that first point of contact for our internal business users, providing technical support and troubleshooting assistance for IT-related issues. You will be responsible for logging and tracking these incidents through a ticketing system (JIRA), resolving them in a timely manner, and escalating complex incidents, as necessary.  

The IT Service Desk Analyst will be highly motivated and dedicated to providing the highest level of customer service when it comes to resolving these issues. This and excellent problem-solving skills will contribute to the overall productivity and satisfaction of our employees. 


<li>Act as the primary contact for IT-related incidents and service requests via various channels, including phone, email, and in-person, ensuring a prompt and efficient initial response.</li><li>Log and track all incidents and service requests meticulously in the ticketing system, ensuring accurate and timely documentation to meet service level agreements.</li><li>Provide first-level technical support to address hardware, software, and network-related issues, resolving incidents and service requests efficiently while escalating complex issues to appropriate teams for further investigation and resolution where necessary.</li><li>Collaborate with other IT teams to facilitate incident resolution, share knowledge, and contribute to end-user training and assistance with IT systems, software applications, and tools.</li><li>Maintain a high level of professionalism and customer service in interactions with users, continuously update technical knowledge, and actively contribute to the improvement of service desk processes, procedures, and knowledge base documentation.</li>

<li>Previous experience in an IT support/ Customer Service role.&nbsp;&nbsp;</li><li>Excellent customer service and communication skills&nbsp;&nbsp;</li><li>Strong knowledge of desktops, laptops, mobile devices, operating systems (Windows, macOS), and common software applications (Microsoft Office, email clients, web browsers, etc.).&nbsp;&nbsp;</li><li>Strong problem-solving and analytical skills, with the ability to prioritise and manage multiple tasks both independently and collaboratively.&nbsp;</li><li>Flexibility to work in shifts and participate in an on-call rotation if required.&nbsp;</li>

<li>Familiarity with ITIL principles and best practices for incident management, problem management, and service request management.</li><li>Knowledge around printers and printer servers (specifically OKI or Brother)</li><li>CompTIA+ or similar certification.</li>

<li>Screening call with Talent Acquisition Team</li><li>Microsoft Teams call with IT Service Desk Team Lead</li><li>In Person with End-User Computing Team Lead and Senior Member of the team.&nbsp;&nbsp;</li>

<li>This role will be based on-site initially at our IT Head office on Meadowfield Industrial estate, Durham and then will transition into hybrid working after full training is complete. </li>

<div><span style="font-size: 16px">At City Electrical Factors, we encourage our people to ask questions, create, discover, and learn.</span></div><div><br></div><div><span style="font-size: 16px">If you're passionate about what you do and think you can contribute, we encourage you to apply even if you don't meet every requirement listed. Your unique experiences and perspectives could be exactly what we need to grow and innovate.</span></div><div><br></div><div><span style="font-size: 16px">Let's build something great together!</span></div><div>&nbsp;&nbsp;</div><div><span style="font-size: 24px">About CEF: </span></div><div><br></div><div><span style="font-size: 12pt">CEF is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe.</span></div><div><br></div><div><span style="font-size: 12pt">We in IT are delivering value to our business and our customers with the innovative solutions that enable our business to better serve our customers today and in the future. We recognise that technology and data are at the forefront of this.&nbsp;</span></div><div><br></div><div><span style="font-size: 12pt">Our Global IT team deliver a portfolio of transformative work, expand our digital options, upgrade and future-proof our systems to place us at the forefront of the marketplace.&nbsp;</span></div><div><span style="font-size: 12pt">&nbsp;</span></div><div><span style="font-size: 12pt">To do this, we need talented and creative people across all areas to join us in delivering our evolution to enable our forward-thinking business over the next few years and beyond, and this is where you come in...&nbsp;</span></div><div><br></div><div><b style="font-size: 24px;">Life as a Lead Business Analyst at City IT:</b></div><div><br></div><div><span style="font-size: 16px;">As a Lead Business Analyst in our Foundations Domain, you’ll play a crucial role in driving both business and technology transformations across CEF. You’ll work on key initiatives to enhance our IT systems supporting our branch network, streamline distribution, and optimize our supply chain operations. </span></div><div><br></div><div><span style="font-size: 16px;">Working closely with the BA Practice Lead, you’ll have the opportunity to contribute to the growth and maturity of the Business Analysis Practice at City IT. This role requires a natural communicator who can confidently break down complex business requirements, prioritize them effectively, and translate them into actionable project plans.</span></div><div><br></div><div><span style="font-size: 16px;">With a delivery-focused mindset, you’ll ensure each project remains within scope, managing risk from inception to implementation. Your work will be foundational to successful project delivery, ensuring that we stay aligned with business goals every step of the way.</span></div>

<div><b style="font-size: 24px;">Life as a Lead Business Analyst at City IT:</b></div><div><br></div><div><span style="font-size: 16px;">As a Lead Business Analyst in our Foundations Domain, you’ll play a crucial role in driving both business and technology transformations across CEF. You’ll work on key initiatives to enhance our IT systems supporting our branch network, streamline distribution, and optimize our supply chain operations. </span></div><div><br></div><div><span style="font-size: 16px;">Working closely with the BA Practice Lead, you’ll have the opportunity to contribute to the growth and maturity of the Business Analysis Practice at City IT. This role requires a natural communicator who can confidently break down complex business requirements, prioritize them effectively, and translate them into actionable project plans.</span></div><div><br></div><div><span style="font-size: 16px;">With a delivery-focused mindset, you’ll ensure each project remains within scope, managing risk from inception to implementation. Your work will be foundational to successful project delivery, ensuring that we stay aligned with business goals every step of the way.</span></div>

Life as a Lead Business Analyst at City IT:

As a Lead Business Analyst in our Foundations Domain, you’ll play a crucial role in driving both business and technology transformations across CEF. You’ll work on key initiatives to enhance our IT systems supporting our branch network, streamline distribution, and optimize our supply chain operations. 

Working closely with the BA Practice Lead, you’ll have the opportunity to contribute to the growth and maturity of the Business Analysis Practice at City IT. This role requires a natural communicator who can confidently break down complex business requirements, prioritize them effectively, and translate them into actionable project plans.

With a delivery-focused mindset, you’ll ensure each project remains within scope, managing risk from inception to implementation. Your work will be foundational to successful project delivery, ensuring that we stay aligned with business goals every step of the way.


At City Electrical Factors, we encourage our people to ask questions, create, discover, and learn.

If you're passionate about what you do and think you can contribute, we encourage you to apply even if you don't meet every requirement listed. Your unique experiences and perspectives could be exactly what we need to grow and innovate.

Let's build something great together!
  
About CEF: 

CEF is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe.

We in IT are delivering value to our business and our customers with the innovative solutions that enable our business to better serve our customers today and in the future. We recognise that technology and data are at the forefront of this. 

Our Global IT team deliver a portfolio of transformative work, expand our digital options, upgrade and future-proof our systems to place us at the forefront of the marketplace. 
 
To do this, we need talented and creative people across all areas to join us in delivering our evolution to enable our forward-thinking business over the next few years and beyond, and this is where you come in... 


Life as a Lead Business Analyst at City IT:

As a Lead Business Analyst in our Foundations Domain, you’ll play a crucial role in driving both business and technology transformations across CEF. You’ll work on key initiatives to enhance our IT systems supporting our branch network, streamline distribution, and optimize our supply chain operations. 

Working closely with the BA Practice Lead, you’ll have the opportunity to contribute to the growth and maturity of the Business Analysis Practice at City IT. This role requires a natural communicator who can confidently break down complex business requirements, prioritize them effectively, and translate them into actionable project plans.

With a delivery-focused mindset, you’ll ensure each project remains within scope, managing risk from inception to implementation. Your work will be foundational to successful project delivery, ensuring that we stay aligned with business goals every step of the way.


<li><b>Understand and translate business needs:</b> Work with stakeholders to discern complex requirements, shaping these into actionable project goals and deliverables.</li><li><b>Develop and manage the analysis approach to projects:</b> Ensure all projects align with initial objectives and stay within scope, coordinating from project start through to successful implementation.</li><li><b>Support BA Practice development:</b> Partner with the BA Practice Lead to elevate our standards and best practices in business analysis across City IT.</li><li><b>Adopt a risk-centered approach:</b> Identify potential challenges early, proactively managing risks to ensure smooth project progress.</li><li><b>Utilize industry expertise:</b> Leverage your experience with Blue Yonder or similar Warehouse Management Systems (WMS) to drive improvements in our supply chain and logistics processes.</li>

<li>Proven experience as a Lead Business Analyst, ideally with a focus on transformation projects within branch networks, distribution, or supply chain.</li><li>Strong background in Warehouse Management Systems (WMS) – expertise with Blue Yonder or similar is essential.</li><li>Excellent communication and interpersonal skills, with the ability to translate complex business needs into clear and concise requirements.</li><li>Highly organised, delivery oriented, capable of working on and leading on multiple projects at once</li><li>Experience working within a structured Business Analysis Practice, with a solid understanding of best practices.</li><li><b>Willingness to travel to our locations in Lutterworth, Biggleswade, Durham, and other sites as needed.</b></li>

<li>Competitive basic salary&nbsp;&nbsp;&nbsp;</li><li>Annual IT Bonus scheme&nbsp;&nbsp;&nbsp;</li><li>Our teams predominantly work remotely across the UK but we have an award-winning IT Headquarters based in Durham where you will always receive a warm welcome!&nbsp;&nbsp;&nbsp;</li><li>Pension - 5% employee, 3% Employer (8% Total) up to the Upper Earnings Limit</li><li>MySavings – Employee Discount Platform</li><li>Champion Health – a comprehensive physical, mental &amp; financial wellbeing platform, offering bespoke content on all aspects of wellbeing &amp; life including recipes, workouts, blogs and loads of other content for you.&nbsp;&nbsp;&nbsp;</li><li>Free use of the state-of-the-art private gym at our IT Headquarters.&nbsp;</li>

<div><b style="font-size: 11pt;">Life as our Global People Director at City IT:</b><span style="font-size: 11pt;">&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt;">As our Global IT People Director, you will consult and partner with the Global Chief Information Officer (CIO) and Global IT leadership team to design and implement people strategies and programs that strengthen and promote culture within City Electrical Factors and City Electric Supply’s global IT Division (City IT).&nbsp;&nbsp;&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt;">You’ll be a proven leader, with a consultative approach, this role will contribute at both a hands-on and strategic level to be a trusted advisor and thought partner offering expertise on people and organizational objectives in line with City’s values.&nbsp;&nbsp;&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt;">In this role, you will lead and implement the people strategy to recruit, retain and develop talent and seek to develop an employee-oriented, high-performance culture that emphasizes development, collaboration, and agility.&nbsp;&nbsp;</span></div><div><span style="font-size: 11pt;">In conjunction with the CIO and the global People Team, this role will work to deliver outstanding employee experiences that seek to improve employee lifecycle processes, including People Strategy, Operations, Recruitment, Onboarding, Coaching and Development, Employee Relations and Compensation.</span></div><div><br></div>

Life as our Global People Director at City IT: 

As our Global IT People Director, you will consult and partner with the Global Chief Information Officer (CIO) and Global IT leadership team to design and implement people strategies and programs that strengthen and promote culture within City Electrical Factors and City Electric Supply’s global IT Division (City IT).   

You’ll be a proven leader, with a consultative approach, this role will contribute at both a hands-on and strategic level to be a trusted advisor and thought partner offering expertise on people and organizational objectives in line with City’s values.   

In this role, you will lead and implement the people strategy to recruit, retain and develop talent and seek to develop an employee-oriented, high-performance culture that emphasizes development, collaboration, and agility.  
In conjunction with the CIO and the global People Team, this role will work to deliver outstanding employee experiences that seek to improve employee lifecycle processes, including People Strategy, Operations, Recruitment, Onboarding, Coaching and Development, Employee Relations and Compensation.



<li>Research, develop, recommend, and implement progressive people programs and processes that inspire a culture of high performance aligned to City’s values.&nbsp;&nbsp;</li><li>Partner with the global IT leadership and People teams to develop future leaders– including the ideation, creation, implementation and ongoing coordination of training, succession planning and development targeted to the needs of this critical stakeholder group.&nbsp;</li><li>Provide strategic advice, counsel and consultative solutions to the Global CIO and the leadership team on people management aspects of their business, including, driving organizational development, team effectiveness, executing change management strategy and employee engagement solutions.&nbsp;</li><li>Provide strategic business partnership, thought partnership and coaching to all levels of the organization&nbsp;</li><li>Actively partners with the global IT business and strategy discussions to understand, consult and be a thought partner on the decision-making process to prepare and support from a strategic people perspective&nbsp;</li><div><br></div>

<li>Passion for creating healthy organizations, with experience driving transformation and helping company culture be a competitive advantage.&nbsp;</li><li>Extensive experience building and implementing People Strategies across People Strategy, Operations, Recruitment, Onboarding, Coaching and Development, Employee Relations and Compensation globally, both from a strategic and hands on approach&nbsp;</li><li>Excellent interpersonal skills, self-motivated, thrives with light supervision, possesses great attention to detail, works well in a team, loves learning and is willing to get involved across all aspects of our organization.&nbsp;</li><li>Ability to influence and build credibility at all levels and establish collaborative working relationships.&nbsp;&nbsp;</li><li>Proven ability to operate in a fast-paced, complex, decentralized and geographically diverse organizational structure.&nbsp;</li><div><br></div>

<li>Screening Call with Talent Acquisition Manager (30 Mins)&nbsp;</li><li>Microsoft Teams call with our Global Director of Architecture &amp; Engineeringand a Global IT Delivery Director (60 Mins)&nbsp;</li><li>Microsoft Teams check in call with other HR professionals from the organization (30 Mins)&nbsp;</li><li>In person meeting in Dallas with our Global CIO (90 Mins)&nbsp;</li>

<div><span style="font-size: 16px">At City Electrical Factors, we encourage our people to ask questions, create, discover, and learn.</span></div><div><br></div><div><span style="font-size: 16px">If you're passionate about what you do and think you can contribute, we encourage you to apply even if you don't meet every requirement listed. Your unique experiences and perspectives could be exactly what we need to grow and innovate.</span></div><div><br></div><div><span style="font-size: 16px">Let's build something great together!</span></div><div>&nbsp;&nbsp;</div><div><span style="font-size: 24px">About CEF: </span></div><div><br></div><div><span style="font-size: 12pt">CEF is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe.</span></div><div><br></div><div><span style="font-size: 12pt">We in IT are delivering value to our business and our customers with the innovative solutions that enable our business to better serve our customers today and in the future. We recognise that technology and data are at the forefront of this.&nbsp;</span></div><div><br></div><div><span style="font-size: 12pt">Our Global IT team deliver a portfolio of transformative work, expand our digital options, upgrade and future-proof our systems to place us at the forefront of the marketplace.&nbsp;</span></div><div><span style="font-size: 12pt">&nbsp;</span></div><div><span style="font-size: 12pt">To do this, we need talented and creative people across all areas to join us in delivering our evolution to enable our forward-thinking business over the next few years and beyond, and this is where you come in...&nbsp;</span></div><div><br></div><div><span style="font-size: 24px;">Life as a Programme Manager at CEF</span></div><div><br></div><div><span style="font-size: 16px;">As a Programme Manager at CEF, you’ll lead the delivery of business critical programmes of work. You’ll coordinate cross-functional teams from both business and IT, aligning efforts to drive impactful business outcomes. With a strong track record in leading or coordinating large-scale, business value-driven programmes, you’ll combine strategic insight with excellent relationship-building skills to deliver this ambitious programme successfully.</span></div>

<div><span style="font-size: 24px;">Life as a Programme Manager at CEF</span></div><div><br></div><div><span style="font-size: 16px;">As a Programme Manager at CEF, you’ll lead the delivery of business critical programmes of work. You’ll coordinate cross-functional teams from both business and IT, aligning efforts to drive impactful business outcomes. With a strong track record in leading or coordinating large-scale, business value-driven programmes, you’ll combine strategic insight with excellent relationship-building skills to deliver this ambitious programme successfully.</span></div>

Life as a Programme Manager at CEF

As a Programme Manager at CEF, you’ll lead the delivery of business critical programmes of work. You’ll coordinate cross-functional teams from both business and IT, aligning efforts to drive impactful business outcomes. With a strong track record in leading or coordinating large-scale, business value-driven programmes, you’ll combine strategic insight with excellent relationship-building skills to deliver this ambitious programme successfully.


At City Electrical Factors, we encourage our people to ask questions, create, discover, and learn.

If you're passionate about what you do and think you can contribute, we encourage you to apply even if you don't meet every requirement listed. Your unique experiences and perspectives could be exactly what we need to grow and innovate.

Let's build something great together!
  
About CEF: 

CEF is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe.

We in IT are delivering value to our business and our customers with the innovative solutions that enable our business to better serve our customers today and in the future. We recognise that technology and data are at the forefront of this. 

Our Global IT team deliver a portfolio of transformative work, expand our digital options, upgrade and future-proof our systems to place us at the forefront of the marketplace. 
 
To do this, we need talented and creative people across all areas to join us in delivering our evolution to enable our forward-thinking business over the next few years and beyond, and this is where you come in... 


Life as a Programme Manager at CEF

As a Programme Manager at CEF, you’ll lead the delivery of business critical programmes of work. You’ll coordinate cross-functional teams from both business and IT, aligning efforts to drive impactful business outcomes. With a strong track record in leading or coordinating large-scale, business value-driven programmes, you’ll combine strategic insight with excellent relationship-building skills to deliver this ambitious programme successfully.


<li>Delivery of business critical programmes of work</li><li>Coordinate with cross-functional technology and business teams to implement and optimise our Warehouse Management System (WMS), ideally with Blue Yonder but experience with any WMS is required.</li><li>Collaborate closely with stakeholders across the organization, maintaining a consultative approach to gauge the current state and identify strategic next steps.</li><li>Lead change management efforts, ensuring alignment and adoption across all levels involved in the programme.</li><li>Deliver key metrics on time, within scope, and within budget.</li>

<li>Proven experience delivering warehouse, logistics, and supply chain projects.</li><li>Strong business acumen and a complementary technology background, particularly in managing distribution centre operations.</li><li>Expertise with Warehouse Management Systems (WMS); experience with Blue Yonder is advantageous.</li><li>Exceptional relationship-building and stakeholder management skills.</li><li>Proactive, consultative approach to understanding project status and next steps.</li><li>Outstanding communication skills, capable of articulating complex processes and decisions effectively.</li>

<li>Competitive basic salary</li><li>Annual IT Bonus scheme&nbsp;&nbsp;&nbsp;</li><li>Our teams predominantly work remotely across the UK but we have an award-winning IT Headquarters based in Durham where you will always receive a warm welcome!&nbsp;&nbsp;&nbsp;</li><li>Pension - 5% employee, 3% Employer (8% Total) up to the Upper Earnings Limit</li><li>MySavings – Employee Discount Platform</li><li>Champion Health – a comprehensive physical, mental &amp; financial wellbeing platform, offering bespoke content on all aspects of wellbeing &amp; life including recipes, workouts, blogs and loads of other content for you.&nbsp;&nbsp;&nbsp;</li><li>Free use of the state-of-the-art private gym at our IT Headquarters.&nbsp;</li>

<div><span style="font-size: 16px">At City Electrical Factors, we encourage our people to ask questions, create, discover, and learn.</span></div><div><br></div><div><span style="font-size: 16px">If you're passionate about what you do and think you can contribute, we encourage you to apply even if you don't meet every requirement listed. Your unique experiences and perspectives could be exactly what we need to grow and innovate.</span></div><div><br></div><div><span style="font-size: 16px">Let's build something great together!</span></div><div>&nbsp;&nbsp;</div><div><span style="font-size: 24px">About CEF: </span></div><div><br></div><div><span style="font-size: 12pt">CEF is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe.</span></div><div><br></div><div><span style="font-size: 12pt">We in IT are delivering value to our business and our customers with the innovative solutions that enable our business to better serve our customers today and in the future. We recognise that technology and data are at the forefront of this.&nbsp;</span></div><div><br></div><div><span style="font-size: 12pt">Our Global IT team deliver a portfolio of transformative work, expand our digital options, upgrade and future-proof our systems to place us at the forefront of the marketplace.&nbsp;</span></div><div><span style="font-size: 12pt">&nbsp;</span></div><div><span style="font-size: 12pt">To do this, we need talented and creative people across all areas to join us in delivering our evolution to enable our forward-thinking business over the next few years and beyond, and this is where you come in...&nbsp;</span></div><div><br></div><div><span style="font-size: 24px;">Life as a Senior Delivery Lead at CEF:&nbsp;</span></div><div><br></div><div>As a Senior Delivery Lead in Finance IT, you will be responsible for project managing our Finance IT solutions and overseeing the delivery of the Workday implementation. You will ensure they are delivered in collaboration with our highly skilled Finance IT Domain team and other cross functional IT teams, adding significant value for our stakeholders in the wider business.&nbsp;&nbsp;</div><div><br></div><div>You will be playing a pivotal role in ensuring the appropriate methodology is consistently followed to a high standard, working in collaboration with Global Delivery Practice.&nbsp;&nbsp;</div><div><br></div><div>You will be primarily focused on determining a plan against key global Workday deliverables and then taking accountability to drive team performance to deliver against agreed objectives using a tool like JIRA.&nbsp;&nbsp;</div><div><br></div><div>The Senior Delivery Lead proactively encourages sustained continuous improvement; they facilitate close engagement between the Team &amp; business stakeholders, ensuring a common understanding of latest position, as well as fostering a collective approach to overcoming obstacles that may arise.</div><div><br></div><div><br></div>

<div><span style="font-size: 24px;">Life as a Senior Delivery Lead at CEF:&nbsp;</span></div><div><br></div><div>As a Senior Delivery Lead in Finance IT, you will be responsible for project managing our Finance IT solutions and overseeing the delivery of the Workday implementation. You will ensure they are delivered in collaboration with our highly skilled Finance IT Domain team and other cross functional IT teams, adding significant value for our stakeholders in the wider business.&nbsp;&nbsp;</div><div><br></div><div>You will be playing a pivotal role in ensuring the appropriate methodology is consistently followed to a high standard, working in collaboration with Global Delivery Practice.&nbsp;&nbsp;</div><div><br></div><div>You will be primarily focused on determining a plan against key global Workday deliverables and then taking accountability to drive team performance to deliver against agreed objectives using a tool like JIRA.&nbsp;&nbsp;</div><div><br></div><div>The Senior Delivery Lead proactively encourages sustained continuous improvement; they facilitate close engagement between the Team &amp; business stakeholders, ensuring a common understanding of latest position, as well as fostering a collective approach to overcoming obstacles that may arise.</div><div><br></div><div><br></div>

Life as a Senior Delivery Lead at CEF: 

As a Senior Delivery Lead in Finance IT, you will be responsible for project managing our Finance IT solutions and overseeing the delivery of the Workday implementation. You will ensure they are delivered in collaboration with our highly skilled Finance IT Domain team and other cross functional IT teams, adding significant value for our stakeholders in the wider business.  

You will be playing a pivotal role in ensuring the appropriate methodology is consistently followed to a high standard, working in collaboration with Global Delivery Practice.  

You will be primarily focused on determining a plan against key global Workday deliverables and then taking accountability to drive team performance to deliver against agreed objectives using a tool like JIRA.  

The Senior Delivery Lead proactively encourages sustained continuous improvement; they facilitate close engagement between the Team & business stakeholders, ensuring a common understanding of latest position, as well as fostering a collective approach to overcoming obstacles that may arise.




At City Electrical Factors, we encourage our people to ask questions, create, discover, and learn.

If you're passionate about what you do and think you can contribute, we encourage you to apply even if you don't meet every requirement listed. Your unique experiences and perspectives could be exactly what we need to grow and innovate.

Let's build something great together!
  
About CEF: 

CEF is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe.

We in IT are delivering value to our business and our customers with the innovative solutions that enable our business to better serve our customers today and in the future. We recognise that technology and data are at the forefront of this. 

Our Global IT team deliver a portfolio of transformative work, expand our digital options, upgrade and future-proof our systems to place us at the forefront of the marketplace. 
 
To do this, we need talented and creative people across all areas to join us in delivering our evolution to enable our forward-thinking business over the next few years and beyond, and this is where you come in... 


Life as a Senior Delivery Lead at CEF: 

As a Senior Delivery Lead in Finance IT, you will be responsible for project managing our Finance IT solutions and overseeing the delivery of the Workday implementation. You will ensure they are delivered in collaboration with our highly skilled Finance IT Domain team and other cross functional IT teams, adding significant value for our stakeholders in the wider business.  

You will be playing a pivotal role in ensuring the appropriate methodology is consistently followed to a high standard, working in collaboration with Global Delivery Practice.  

You will be primarily focused on determining a plan against key global Workday deliverables and then taking accountability to drive team performance to deliver against agreed objectives using a tool like JIRA.  

The Senior Delivery Lead proactively encourages sustained continuous improvement; they facilitate close engagement between the Team & business stakeholders, ensuring a common understanding of latest position, as well as fostering a collective approach to overcoming obstacles that may arise.




<li>Build co-ordinated plans to deliver a range of software solutions in cross functional teams of talented Systems Analysts, Engineers, architects and BAs.&nbsp;</li><li>Keep a finger on the pulse of delivery, anticipating blockers and managing risks to ensure delivery isn’t impacted.&nbsp;</li><li>&nbsp;Provide regular status updates in governance forums&nbsp;</li><li>Drive continuous improvement within Global Delivery teams, ensuring open feedback loops and fostering a community of continuous improvement.&nbsp;</li><li>Support Delivery maturity within the global organisation enhancing your Community of Practice&nbsp;</li><li>Lead and mentor Associate Delivery Leads&nbsp;</li>

<li>Experience delivering major software solutions across the full software development life cycle, including the transition of working software into service.&nbsp;</li><li>You’ll have an excellent eye for detail and a keen knowledge of major IT systems like Finance, HR or People Systems&nbsp;</li><li>Knowledge and experience working with Agile, Waterfall or other SDLC methodologies – we don’t have a one size fits all approach!&nbsp;</li><li>You will be an excellent communicator, able to foster strong relationships with colleagues and stakeholders&nbsp;&nbsp;</li><li>Ability to influence and implement changes across diverse stakeholder groups&nbsp;</li>

<li>Experience leading a full ERP or finance system implementation project (eg. Workday, D365 etc.)</li>

<li>Screening call with Talent Acquisition&nbsp;</li><li>Microsoft Teams call with members of our Finance IT Domain&nbsp;</li><li>Microsoft Teams call with our Global Head of Finance IT and one of our Delivery Directors&nbsp;</li>

<li>Competitive basic salary</li><li>Annual IT Bonus scheme</li><li>Our teams predominantly work remotely but we have an award winning IT Headquarters based in Durham where you’ll always receive a warm welcome!</li><li>Pension: 3% ee’e / 3% e’er (Total 6%)</li><li>Champion Health – a comprehensive physical, mental &amp; financial wellbeing platform, offering bespoke content on all aspects of wellbeing &amp; life including recipes, workouts, blogs and loads of other content for you</li><li>Free use of the state of the art private gym at our IT Headquarters</li>

Senior Delivery Lead / Project Manager - Finance IT

<div><span style="font-size: 16px">At City Electrical Factors, we encourage our people to ask questions, create, discover, and learn.</span></div><div><br></div><div><span style="font-size: 16px">If you're passionate about what you do and think you can contribute, we encourage you to apply even if you don't meet every requirement listed. Your unique experiences and perspectives could be exactly what we need to grow and innovate.</span></div><div><br></div><div><span style="font-size: 16px">Let's build something great together!</span></div><div>&nbsp;&nbsp;</div><div><span style="font-size: 24px">About CEF: </span></div><div><br></div><div><span style="font-size: 12pt">CEF is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe.</span></div><div><br></div><div><span style="font-size: 12pt">We in IT are delivering value to our business and our customers with the innovative solutions that enable our business to better serve our customers today and in the future. We recognise that technology and data are at the forefront of this.&nbsp;</span></div><div><br></div><div><span style="font-size: 12pt">Our Global IT team deliver a portfolio of transformative work, expand our digital options, upgrade and future-proof our systems to place us at the forefront of the marketplace.&nbsp;</span></div><div><span style="font-size: 12pt">&nbsp;</span></div><div><span style="font-size: 12pt">To do this, we need talented and creative people across all areas to join us in delivering our evolution to enable our forward-thinking business over the next few years and beyond, and this is where you come in...&nbsp;</span></div><div><br></div><div><b style="font-size: 11pt;">Life as a Database Administrator at CEF:</b><span style="font-size: 11pt;">&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt;">As a Sybase Database Administrator at City IT ,you will be an essential part of the wider business by being responsible for the performance, integrity and security of our databases.&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt;">You’ll be used to working on legacy relational databases and with technology such as SQL, while also having a keen interest in the potential move to more modern technology which in the longer term will be a potential learning opportunity in this role.&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt;">You’ll be part of our Global IT team that work collaboratively with developers and support staff&nbsp;across the business to deliver best-in-class systems used by the whole organisation.&nbsp;&nbsp;</span></div>

<div><b style="font-size: 11pt;">Life as a Database Administrator at CEF:</b><span style="font-size: 11pt;">&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt;">As a Sybase Database Administrator at City IT ,you will be an essential part of the wider business by being responsible for the performance, integrity and security of our databases.&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt;">You’ll be used to working on legacy relational databases and with technology such as SQL, while also having a keen interest in the potential move to more modern technology which in the longer term will be a potential learning opportunity in this role.&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt;">You’ll be part of our Global IT team that work collaboratively with developers and support staff&nbsp;across the business to deliver best-in-class systems used by the whole organisation.&nbsp;&nbsp;</span></div>

Life as a Database Administrator at CEF: 

As a Sybase Database Administrator at City IT ,you will be an essential part of the wider business by being responsible for the performance, integrity and security of our databases. 

You’ll be used to working on legacy relational databases and with technology such as SQL, while also having a keen interest in the potential move to more modern technology which in the longer term will be a potential learning opportunity in this role. 

You’ll be part of our Global IT team that work collaboratively with developers and support staff across the business to deliver best-in-class systems used by the whole organisation.  


At City Electrical Factors, we encourage our people to ask questions, create, discover, and learn.

If you're passionate about what you do and think you can contribute, we encourage you to apply even if you don't meet every requirement listed. Your unique experiences and perspectives could be exactly what we need to grow and innovate.

Let's build something great together!
  
About CEF: 

CEF is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe.

We in IT are delivering value to our business and our customers with the innovative solutions that enable our business to better serve our customers today and in the future. We recognise that technology and data are at the forefront of this. 

Our Global IT team deliver a portfolio of transformative work, expand our digital options, upgrade and future-proof our systems to place us at the forefront of the marketplace. 
 
To do this, we need talented and creative people across all areas to join us in delivering our evolution to enable our forward-thinking business over the next few years and beyond, and this is where you come in... 


Life as a Database Administrator at CEF: 

As a Sybase Database Administrator at City IT ,you will be an essential part of the wider business by being responsible for the performance, integrity and security of our databases. 

You’ll be used to working on legacy relational databases and with technology such as SQL, while also having a keen interest in the potential move to more modern technology which in the longer term will be a potential learning opportunity in this role. 

You’ll be part of our Global IT team that work collaboratively with developers and support staff across the business to deliver best-in-class systems used by the whole organisation.  


<li>End-to-end support and maintenance of IT processes&nbsp;</li><li>Developing and maintaining our database maintenance plans&nbsp;&nbsp;</li><li>Monitoring performance of our databases and system resources&nbsp;&nbsp;&nbsp;</li><li>Troubleshooting and resolving database performance, connectivity and security issues&nbsp;</li><li>Planning and implementing database installations, upgrades, migrations and configuration&nbsp;</li><li>Following Change, Problem and Incident Management processes to implement database and interface changes&nbsp;</li><li>Proactively monitoring and responding to database and associated alerts on a 24/7 rota&nbsp;</li><li>Optimise SQL code as necessary&nbsp;</li>

<li>Experience with legacy database technology in a commercial environment such as Sybase</li><li>Extensive experience with database technology such as SQL&nbsp;</li><li>Experience performing manual tests on Windows based systems in an Agile environment&nbsp;</li><li>Excellent attention to detail, able to effectively track, report and resolve quality issues&nbsp;</li><li>Understanding of software specification requirements, and the ability to interpret acceptance criteria and derive tests accordingly&nbsp;</li><li>Experience testing the integration points between modules, applications and systems&nbsp;&nbsp;&nbsp;&nbsp;</li>

<li>Screening Call with Talent Acquisition (30 mins)&nbsp;</li><li>Microsoft Teams call with our Head of Infrastructure and Operations (30 mins)&nbsp;</li><li>Microsoft Teams call with our Head of Infrastructure and Operations and one of our Database Administrators (60 mins)&nbsp;</li>

<li>Competitive basic salary&nbsp;</li><li>Annual IT Bonus scheme&nbsp;</li><li>Our teams predominantly work remotely but we have an award-winning IT Headquarters based in Durham where you’ll always receive a warm welcome!&nbsp;</li><li>Pension: 5% employee / 3% employer (Total 8%)&nbsp;</li><li>Champion Health – a comprehensive physical, mental &amp; financial wellbeing platform, offering bespoke content on all aspects of wellbeing &amp; life&nbsp;</li><li>Free use of the state-of-the-art private gym at our IT Headquarters&nbsp;</li>

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