<div><span style="font-size: 11pt;">Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service. </span></div><div><span style="font-size: 11pt;">&nbsp;</span></div><div><b style="font-size: 11pt;">About City Electric Supply</b><span style="font-size: 11pt;">&nbsp;</span></div><div><span style="font-size: 11pt;">CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America.&nbsp; Our vision is to add 30-35 branches a year, while staying true to our Company values.&nbsp;</span></div><div><br></div><div>
<p><strong>Summary</strong></p>
<p>Our Application Support Specialists are the first point of contact for City Electric Supply employees when they need help with our proprietary software. You'll support our internal teams via phone, email, and ticketing system, helping people work through tier I software and application issues in a way that actually makes sense to them. Beyond troubleshooting, you'll play an active role in improving how we support our people, participating in business meetings, suggesting process improvements, and helping test new software releases. Strong relationships and clear communication are at the heart of this role.</p>
</div>

<div>
<p><strong>Summary</strong></p>
<p>Our Application Support Specialists are the first point of contact for City Electric Supply employees when they need help with our proprietary software. You'll support our internal teams via phone, email, and ticketing system, helping people work through tier I software and application issues in a way that actually makes sense to them. Beyond troubleshooting, you'll play an active role in improving how we support our people, participating in business meetings, suggesting process improvements, and helping test new software releases. Strong relationships and clear communication are at the heart of this role.</p>
</div>

Summary
Our Application Support Specialists are the first point of contact for City Electric Supply employees when they need help with our proprietary software. You'll support our internal teams via phone, email, and ticketing system, helping people work through tier I software and application issues in a way that actually makes sense to them. Beyond troubleshooting, you'll play an active role in improving how we support our people, participating in business meetings, suggesting process improvements, and helping test new software releases. Strong relationships and clear communication are at the heart of this role.


Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service. 
 
About City Electric Supply 
CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America.  Our vision is to add 30-35 branches a year, while staying true to our Company values. 


Summary
Our Application Support Specialists are the first point of contact for City Electric Supply employees when they need help with our proprietary software. You'll support our internal teams via phone, email, and ticketing system, helping people work through tier I software and application issues in a way that actually makes sense to them. Beyond troubleshooting, you'll play an active role in improving how we support our people, participating in business meetings, suggesting process improvements, and helping test new software releases. Strong relationships and clear communication are at the heart of this role.


<div>
<ul style="list-style-type: disc;">
<li>Provide excellent customer service to internal employees across the business.</li>
<li>Document and track application and software issues through our ticketing system (Freshservice).</li>
<li>Coordinate with teammates and other teams to resolve issues efficiently.</li>
<li>Perform root cause analysis and escalate to our Tier II team when needed.</li>
<li>Translate technical issues into simple, clear explanations for non-technical users.</li>
<li>Troubleshoot issues alongside clients to find the right resolution.</li>
<li>Build trusted, professional relationships with the people you support.</li>
<li>Contribute to a positive work environment for customers, coworkers, and supervisors alike.</li>

</ul></div>

<div>
<ul style="list-style-type: disc;">
<li>At least 1 year of experience in a software or application support role, not desktop, hardware, or network support.</li>
<li>Supporting internal proprietary software, preferred.</li>
<li>Previous experience troubleshooting ERP systems, preferred.</li>
<li>High school diploma, required.</li>
<li>Related college degree, preferred.</li>

</ul></div>

<div>
<ul style="list-style-type: disc;">
<li>Highly organized with strong attention to detail.</li>
<li>Comfortable working both independently and as part of a team.</li>
<li>Strong written and verbal communication skills.</li>
<li>Ability to tailor your communication based on your audience.</li>
<li>Skilled at building relationships with clients and colleagues.</li>
<li>Analytical thinker who enjoys solving problems.</li>

</ul></div>

<div>
<ul style="list-style-type: disc;">
<li>30-minute Talent Acquisition Phone Screen.</li>
<li>1-hour Onsite Panel Interview.</li>

</ul></div>

<div>
<ul style="list-style-type: disc;">
<li>Medical, Dental, Vision Insurance.</li>
<li>401(k) company match program.</li>
<li>Telehealth.</li>
<li>Short-term and Long-term disability insurance.</li>
<li>Basic and AD&amp;D Life Insurance paid for by the company.</li>
<li>Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance.</li>
<li>Employee Assistance Program.</li>
<li>Mental, physical, financial wellness.</li>
<li>Auto and Home Insurance discount.</li>
<li>Paid Time Off and 7 paid Holidays.</li>
<li>Paid Pregnancy, Parental, and Adoption Leave programs.</li>
<li>Employee Discount Program.</li>
<li>Training Programs.</li>
<li>Internal growth opportunities in a fast-growing company.</li>
<li>In some jurisdictions, state or local laws address sick leave or other leaves of absence. The Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law.</li>

</ul></div>

<div>
<p>This position has no supervisory responsibilities.</p>
</div>

<div>Join one of the UK’s largest electrical wholesalers as we reimagine our technology for the digital age. We’re modernising our legacy systems and building new platforms powered by AWS and AI — and we need creative minds to help us shape the future!</div><div><br></div><div>
<h2>Life as an Business Analyst on our ERP Programme:</h2>
<p>&nbsp;</p>
<p>We're looking for an experienced <strong>Business Analyst</strong> to play a pivotal role in one of the most significant transformation programmes in our organisation's history.</p>
<p>As we modernise our core business systems through a large-scale ERP transformation, you'll work at the heart of the programme—partnering with business stakeholders, technology teams and delivery partners to understand how our business operates today and help design how it will operate tomorrow.</p>
<p>This is an opportunity for someone who thrives in a fast-paced environment, enjoys solving complex business challenges and is motivated by delivering tangible outcomes rather than producing documentation for documentation's sake.</p>
<p>If you're commercially minded, naturally curious and confident engaging with stakeholders at every level, we'd love to hear from you.</p>
</div>

<div>
<h2>Life as an Business Analyst on our ERP Programme:</h2>
<p>&nbsp;</p>
<p>We're looking for an experienced <strong>Business Analyst</strong> to play a pivotal role in one of the most significant transformation programmes in our organisation's history.</p>
<p>As we modernise our core business systems through a large-scale ERP transformation, you'll work at the heart of the programme&mdash;partnering with business stakeholders, technology teams and delivery partners to understand how our business operates today and help design how it will operate tomorrow.</p>
<p>This is an opportunity for someone who thrives in a fast-paced environment, enjoys solving complex business challenges and is motivated by delivering tangible outcomes rather than producing documentation for documentation's sake.</p>
<p>If you're commercially minded, naturally curious and confident engaging with stakeholders at every level, we'd love to hear from you.</p>
</div>

Life as an Business Analyst on our ERP Programme:
 
We're looking for an experienced Business Analyst to play a pivotal role in one of the most significant transformation programmes in our organisation's history.
As we modernise our core business systems through a large-scale ERP transformation, you'll work at the heart of the programme—partnering with business stakeholders, technology teams and delivery partners to understand how our business operates today and help design how it will operate tomorrow.
This is an opportunity for someone who thrives in a fast-paced environment, enjoys solving complex business challenges and is motivated by delivering tangible outcomes rather than producing documentation for documentation's sake.
If you're commercially minded, naturally curious and confident engaging with stakeholders at every level, we'd love to hear from you.


Join one of the UK’s largest electrical wholesalers as we reimagine our technology for the digital age. We’re modernising our legacy systems and building new platforms powered by AWS and AI — and we need creative minds to help us shape the future!


Life as an Business Analyst on our ERP Programme:
 
We're looking for an experienced Business Analyst to play a pivotal role in one of the most significant transformation programmes in our organisation's history.
As we modernise our core business systems through a large-scale ERP transformation, you'll work at the heart of the programme—partnering with business stakeholders, technology teams and delivery partners to understand how our business operates today and help design how it will operate tomorrow.
This is an opportunity for someone who thrives in a fast-paced environment, enjoys solving complex business challenges and is motivated by delivering tangible outcomes rather than producing documentation for documentation's sake.
If you're commercially minded, naturally curious and confident engaging with stakeholders at every level, we'd love to hear from you.


<div>
<p>You'll act as the bridge between the business and technology teams, ensuring our ERP solution delivers real business value across key operational functions.</p>
<p>Key responsibilities include:</p>
<ul data-spread="false">
<li>Partner with stakeholders across the business to understand operational challenges, strategic priorities and future business requirements.</li>
<li>Run workshops, interviews and process discovery sessions to capture current and future state processes.</li>
<li>Analyse complex business processes across retail, wholesale, supply chain, logistics, warehousing, procurement, inventory and finance functions.</li>
<li>Translate business requirements into clear, prioritised user stories, functional requirements and acceptance criteria.</li>
<li>Challenge existing ways of working, identifying opportunities to simplify, standardise and improve business processes.</li>
<li>Collaborate closely with Commercial Business Experts, Directors of Operations, Business Leadership, Solution Architects, Project Managers, Developers and third-party implementation partners throughout the delivery lifecycle.</li>
<li>Support solution design, ensuring proposed ERP capabilities align with business objectives and operational needs.</li>
<li>Facilitate decision making by balancing business priorities, technical constraints and programme timelines.</li>
<li>Manage requirements through change, ensuring traceability from discovery through to implementation.</li>
<li>Support testing, business readiness, user acceptance testing (UAT) and successful business adoption.</li>
<li>Identify risks, assumptions, dependencies and impacts across workstreams, proactively escalating where appropriate.</li>
<li>Drive continuous improvement and champion best practice business analysis throughout the programme.</li>

</ul></div>

<div>
<p>We're looking for someone who combines strong analytical capability with exceptional people skills.</p>
<p>You'll ideally have:</p>
<ul data-spread="false">
<li>Proven experience as a Business Analyst delivering complex ERP transformation programmes.</li>
<li>Experience working within <strong>retail, wholesale, distribution, logistics, manufacturing, supply chain or another high-volume product-based environment</strong>.</li>
<li>Strong understanding of end-to-end operational processes including inventory, purchasing, warehousing, order management and fulfilment.</li>
<li>Demonstrable experience eliciting, documenting and managing business requirements using a range of business analysis techniques.</li>
<li>Excellent stakeholder management skills, with the ability to influence, challenge and build trusted relationships across all levels of the organisation.</li>
<li>Outstanding workshop facilitation, communication and presentation skills.</li>
<li>Strong commercial awareness and business acumen, with the ability to understand how technology enables operational performance.</li>
<li>Experience working within Agile, Waterfall or hybrid delivery environments.</li>
<li>A pragmatic, delivery-focused mindset that balances quality with pace.</li>
<li>Confidence working in ambiguous environments where priorities evolve as programmes progress.</li>

</ul></div>

<div>

<li><strong>Annual IT Bonus scheme</strong></li>
<li><strong>25 Days </strong>of Annual Leave - (Excluding Bank Holidays)<strong>&nbsp;</strong></li>
<li><strong>Company Pension Scheme</strong></li>
<li><strong>Champion Health</strong> – a comprehensive physical, mental &amp; financial wellbeing platform, offering bespoke content on all aspects of wellbeing &amp; life including recipes, workouts, blogs and loads of other content for you.&nbsp;</li>
<li><strong>Light Up Learning</strong> - Our Learning &amp; Development platform</li>
<li><strong>MySavings </strong>- Employee Discount Platform</li>
<li>Free use of the state-of-the-art private gym at our IT Headquarters</li>

</div>

<div><span style="font-size: 11pt;">Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service. </span></div><div><span style="font-size: 11pt;">&nbsp;</span></div><div><b style="font-size: 11pt;">About City Electric Supply</b><span style="font-size: 11pt;">&nbsp;</span></div><div><span style="font-size: 11pt;">CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America.&nbsp; Our vision is to add 30-35 branches a year, while staying true to our Company values.&nbsp;</span></div><div><br></div><h2>Summary</h2>
<p>We're looking for an experienced Business Analyst to play a pivotal role in one of the most significant transformation programs in our organization's history.</p>
<p>As we modernize our core business systems through a large-scale ERP transformation, you'll work at the heart of the program, partnering with business stakeholders, technology teams, and delivery partners to understand how our business operates today and help design how it will operate tomorrow.</p>
<p>This is an opportunity for someone who thrives in a fast-paced environment, enjoys solving complex business challenges and is motivated by delivering tangible outcomes rather than producing documentation for documentation's sake.</p>
<p>If you're commercially minded, naturally curious, and confident engaging with stakeholders at every level, we'd love to hear from you.</p>

<h2>Summary</h2>
<p>We're looking for an experienced Business Analyst to play a pivotal role in one of the most significant transformation programs in our organization's history.</p>
<p>As we modernize our core business systems through a large-scale ERP transformation, you'll work at the heart of the program, partnering with business stakeholders, technology teams, and delivery partners to understand how our business operates today and help design how it will operate tomorrow.</p>
<p>This is an opportunity for someone who thrives in a fast-paced environment, enjoys solving complex business challenges and is motivated by delivering tangible outcomes rather than producing documentation for documentation's sake.</p>
<p>If you're commercially minded, naturally curious, and confident engaging with stakeholders at every level, we'd love to hear from you.</p>

Summary
We're looking for an experienced Business Analyst to play a pivotal role in one of the most significant transformation programs in our organization's history.
As we modernize our core business systems through a large-scale ERP transformation, you'll work at the heart of the program, partnering with business stakeholders, technology teams, and delivery partners to understand how our business operates today and help design how it will operate tomorrow.
This is an opportunity for someone who thrives in a fast-paced environment, enjoys solving complex business challenges and is motivated by delivering tangible outcomes rather than producing documentation for documentation's sake.
If you're commercially minded, naturally curious, and confident engaging with stakeholders at every level, we'd love to hear from you.


Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service. 
 
About City Electric Supply 
CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America.  Our vision is to add 30-35 branches a year, while staying true to our Company values. 


Summary
We're looking for an experienced Business Analyst to play a pivotal role in one of the most significant transformation programs in our organization's history.
As we modernize our core business systems through a large-scale ERP transformation, you'll work at the heart of the program, partnering with business stakeholders, technology teams, and delivery partners to understand how our business operates today and help design how it will operate tomorrow.
This is an opportunity for someone who thrives in a fast-paced environment, enjoys solving complex business challenges and is motivated by delivering tangible outcomes rather than producing documentation for documentation's sake.
If you're commercially minded, naturally curious, and confident engaging with stakeholders at every level, we'd love to hear from you.


<p>You'll act as the bridge between the business and technology teams, ensuring our ERP solution delivers real business value across key operational functions.</p>
<p>Key responsibilities include:</p>
<ul data-spread="false">
<li>Partner with stakeholders across the business to understand operational challenges, strategic priorities, and future business requirements.</li>
<li>Run workshops, interviews, and process discovery sessions to capture current and future state processes.</li>
<li>Analyze complex business processes across retail, wholesale, supply chain, logistics, warehousing, procurement, inventory, and finance functions.</li>
<li>Translate business requirements into clear, prioritized user stories, functional requirements, and acceptance criteria.</li>
<li>Challenge existing ways of working, identifying opportunities to simplify, standardize, and improve business processes.</li>
<li>Collaborate closely with Commercial Business Experts, Directors of Operations, Business Leadership, Solution Architects, Project Managers, Developers, and third-party implementation partners throughout the delivery lifecycle.</li>
<li>Support solution design, ensuring proposed ERP capabilities align with business objectives and operational needs.</li>
<li>Facilitate decision making by balancing business priorities, technical constraints, and program timelines.</li>
<li>Manage requirements through change, ensuring traceability from discovery through to implementation.</li>
<li>Support testing, business readiness, user acceptance testing (UAT), and successful business adoption.</li>
<li>Identify risks, assumptions, dependencies, and impacts across workstreams, proactively escalating where appropriate.</li>
<li>Drive continuous improvement and champion best practice business analysis throughout the program.</li>
</ul>

<ul data-spread="false">
<li>Experience as a Business Analyst delivering complex ERP transformation programs.</li>
<li>Experience working within <strong>retail, wholesale, distribution, logistics, manufacturing, supply chain or another high-volume product-based environment</strong>.</li>
<li>Strong understanding of end-to-end operational processes including inventory, purchasing, warehousing, order management and fulfilment.</li>
<li>Demonstrable experience eliciting, documenting and managing business requirements using a range of business analysis techniques.</li>
<li>Excellent stakeholder management skills, with the ability to influence, challenge and build trusted relationships across all levels of the organization.</li>
<li>Outstanding workshop facilitation, communication and presentation skills.</li>
<li>Strong commercial awareness and business acumen, with the ability to understand how technology enables operational performance.</li>
<li>Experience working within Agile, Waterfall or hybrid delivery environments.</li>
<li>A pragmatic, delivery-focused mindset that balances quality with pace.</li>
<li>Confidence working in ambiguous environments where priorities evolve as programs progress.</li>
</ul>

<div>

<li>Medical, Dental, Vision Insurance.</li>
<li>401(k) company match program.</li>
<li>Telehealth.</li>
<li>Short-term and Long-term disability insurance.</li>
<li>Basic and AD&amp;D Life Insurance paid for by the company.</li>
<li>Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance.&nbsp;</li>
<li>Employee Assistance Program.</li>
<li>Mental, physical, financial wellness.</li>
<li>Auto and Home Insurance discount.&nbsp;</li>
<li>Paid Time Off and 7 paid Holidays.&nbsp;</li>
<li>Paid Pregnancy, Parental, and Adoption Leave programs.&nbsp;</li>
<li>Employee Discount Program.&nbsp;</li>
<li>Training Programs.&nbsp;</li>
<li>Internal growth opportunities in a fast-growing company.&nbsp;</li>
<li>In some jurisdictions, state or local laws address sick leave or other leaves of absence. The</li>
<li>Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law.&nbsp;</li>

</div>

<div>This position has no supervisory responsibilities.</div>

<div>
<div>Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service.</div>
<div>&nbsp;</div>
<div><strong>About City Electric Supply</strong>&nbsp;</div>
<div>CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America.&nbsp; Our vision is to add 30-35 branches a year, while staying true to our Company values.&nbsp;</div>
</div><div><br></div><div><strong>Summary</strong></div>
<div>As Deskside Support, you'll be the first point of contact for end users experiencing technical issues, responsible for resolving support requests and answering general technical questions. You'll gather information from internal City Electric Supply employees to identify the root of the problem and handle first level fixes for known issues, escalating anything beyond that scope to Level 2 support.</div>

<div><strong>Summary</strong></div>
<div>As Deskside Support, you'll be the first point of contact for end users experiencing technical issues, responsible for resolving support requests and answering general technical questions. You'll gather information from internal City Electric Supply employees to identify the root of the problem and handle first level fixes for known issues, escalating anything beyond that scope to Level 2 support.</div>

Summary
As Deskside Support, you'll be the first point of contact for end users experiencing technical issues, responsible for resolving support requests and answering general technical questions. You'll gather information from internal City Electric Supply employees to identify the root of the problem and handle first level fixes for known issues, escalating anything beyond that scope to Level 2 support.


Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service.
 
About City Electric Supply 
CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America.  Our vision is to add 30-35 branches a year, while staying true to our Company values. 


Summary
As Deskside Support, you'll be the first point of contact for end users experiencing technical issues, responsible for resolving support requests and answering general technical questions. You'll gather information from internal City Electric Supply employees to identify the root of the problem and handle first level fixes for known issues, escalating anything beyond that scope to Level 2 support.



<li>Take initial calls and in person requests from users and create tickets accordingly.</li>
<li>Provide onsite support to internal customers.</li>
<li>Gather customer information and determine the underlying issue.</li>
<li>Troubleshoot by researching symptoms and documenting the steps taken to identify the root cause.</li>
<li>Apply hardware, software, and network troubleshooting skills to resolve issues.</li>
<li>Escalate to a Level 2 technician within established time constraints.</li>
<li>Follow up on open tickets until full resolution.</li>
<li>Walk customers through the problem solving process clearly and patiently.</li>
<li>Follow departmental standards and procedures.</li>
<li>Contribute to team goals by supporting related tasks and results as needed.</li>
<li>Work under supervision while communicating and coordinating effectively with the team.</li>
<li>Some travel required to Headquarters for meetings and trainings.</li>


<div>

<li>High school diploma or equivalent required.</li>
<li>2+ years of experience in a relevant technical field.</li>

</div>

<div>

<li>Working knowledge of MS Office, including Word and Excel.</li>
<li>Strong interpersonal and communication skills.</li>
<li>Ability to multitask effectively in a dynamic environment.</li>
<li>Comfortable working within a team and maintaining positive relationships with coworkers.</li>

</div>


<li>Medical, Dental, Vision Insurance.</li>
<li>401(k) company match program.</li>
<li>Telehealth.</li>
<li>Short-term and Long-term disability insurance.</li>
<li>Basic and AD&amp;D Life Insurance paid for by the company.</li>
<li>Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance.</li>
<li>Employee Assistance Program.</li>
<li>Mental, physical, financial wellness.</li>
<li>Auto and Home Insurance discount.</li>
<li>Paid Time Off and 7 paid Holidays.</li>
<li>Paid Pregnancy, Parental, and Adoption Leave programs.</li>
<li>Employee Discount Program.</li>
<li>Training Programs.</li>
<li>Internal growth opportunities in a fast-growing company.</li>
<li>In some jurisdictions, state or local laws address sick leave or other leaves of absence. The Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law.</li>


<div>
<p>This position has no supervisory responsibilities.&nbsp;</p>
</div>

<div>Join one of the UK’s largest electrical wholesalers as we reimagine our technology for the digital age. We’re modernising our legacy systems and building new platforms powered by AWS and AI — and we need creative minds to help us shape the future!</div><div><br></div><div>As part of the Integrations team, you will be expected to understand the real needs of customers, suppliers and colleagues and collaborate with technical teams to transform these into achievable deliverables, ensuring the delivery of quality and value.</div>
<div>&nbsp;</div>
<div>There is a current ongoing major project in progress to seek to standardise CEF Business Integrations through a 3rd Party EDI Managed Service and also in the future the procurement of a platform to handle internal integrations. The role will cover the current EDI/Integration landscape as well as contributing to an intended future state. It will also cover the provision and administration of customer catalogues (simple, hosted and punchout), onboarding customers and the configuration of parameters, support of a 3rd Party Van Stock solution, support of customer reporting solutions and the standardisation for the BI Team to generate reports, 3rd level support of Service Desk issues</div>

<div>As part of the Integrations team, you will be expected to understand the real needs of customers, suppliers and colleagues and collaborate with technical teams to transform these into achievable deliverables, ensuring the delivery of quality and value.</div>
<div>&nbsp;</div>
<div>There is a current ongoing major project in progress to seek to standardise CEF Business Integrations through a 3rd Party EDI Managed Service and also in the future the procurement of a platform to handle internal integrations. The role will cover the current EDI/Integration landscape as well as contributing to an intended future state. It will also cover the provision and administration of customer catalogues (simple, hosted and punchout), onboarding customers and the configuration of parameters, support of a 3rd Party Van Stock solution, support of customer reporting solutions and the standardisation for the BI Team to generate reports, 3rd level support of Service Desk issues</div>

As part of the Integrations team, you will be expected to understand the real needs of customers, suppliers and colleagues and collaborate with technical teams to transform these into achievable deliverables, ensuring the delivery of quality and value.
 
There is a current ongoing major project in progress to seek to standardise CEF Business Integrations through a 3rd Party EDI Managed Service and also in the future the procurement of a platform to handle internal integrations. The role will cover the current EDI/Integration landscape as well as contributing to an intended future state. It will also cover the provision and administration of customer catalogues (simple, hosted and punchout), onboarding customers and the configuration of parameters, support of a 3rd Party Van Stock solution, support of customer reporting solutions and the standardisation for the BI Team to generate reports, 3rd level support of Service Desk issues


Join one of the UK’s largest electrical wholesalers as we reimagine our technology for the digital age. We’re modernising our legacy systems and building new platforms powered by AWS and AI — and we need creative minds to help us shape the future!


As part of the Integrations team, you will be expected to understand the real needs of customers, suppliers and colleagues and collaborate with technical teams to transform these into achievable deliverables, ensuring the delivery of quality and value.
 
There is a current ongoing major project in progress to seek to standardise CEF Business Integrations through a 3rd Party EDI Managed Service and also in the future the procurement of a platform to handle internal integrations. The role will cover the current EDI/Integration landscape as well as contributing to an intended future state. It will also cover the provision and administration of customer catalogues (simple, hosted and punchout), onboarding customers and the configuration of parameters, support of a 3rd Party Van Stock solution, support of customer reporting solutions and the standardisation for the BI Team to generate reports, 3rd level support of Service Desk issues



<li>&nbsp;Significant experience of implementing and supporting standard EDI technologies (e.g. Tradacoms, EDIFACT, X12, XML, SFTP etc.)</li>
<li>Working knowledge of API and bespoke integration solutions</li>
<li>Experience of discovery / eliciting customer needs, breaking down complex information and turning these into meaningful deliverables</li>
<li>Experience of working with Customers and Suppliers</li>
<li>Experience in an Implementation or 3rd Level Support Role</li>
<li>Experience of documenting technical processes</li>


<div>Join one of the UK’s largest electrical wholesalers as we reimagine our technology for the digital age. We’re modernising our legacy systems and building new platforms powered by AWS and AI — and we need creative minds to help us shape the future!</div><div><br></div><h2><span style="font-size: 24px;">Life as a Project Manager at CEF</span></h2>
<div>&nbsp;</div>
<p>Our ERP Project Manager is responsible for the day-to-day project management and coordinated delivery of IT solutions for stakeholders. The role brings together software delivery teams, business stakeholders, vendors and governance partners to turn agreed objectives into an executable delivery plan, manage progress, and keep delivery moving toward the intended outcome.</p>
<p>This role focuses on practical execution rather than ownership of SDLC design or team development practices. The Project Manager - ERP coordinates the efforts of product, analysis, architecture, development, testing, change, deployment and support roles; manages schedule, risks, issues, dependencies and decisions; and provides clear status communication so teams can deliver agreed outcomes.</p>

<h2><span style="font-size: 24px;">Life as a Project Manager at CEF</span></h2>
<div>&nbsp;</div>
<p>Our ERP Project Manager is responsible for the day-to-day project management and coordinated delivery of IT solutions for stakeholders. The role brings together software delivery teams, business stakeholders, vendors and governance partners to turn agreed objectives into an executable delivery plan, manage progress, and keep delivery moving toward the intended outcome.</p>
<p>This role focuses on practical execution rather than ownership of SDLC design or team development practices. The Project Manager - ERP coordinates the efforts of product, analysis, architecture, development, testing, change, deployment and support roles; manages schedule, risks, issues, dependencies and decisions; and provides clear status communication so teams can deliver agreed outcomes.</p>

Life as a Project Manager at CEF
 
Our ERP Project Manager is responsible for the day-to-day project management and coordinated delivery of IT solutions for stakeholders. The role brings together software delivery teams, business stakeholders, vendors and governance partners to turn agreed objectives into an executable delivery plan, manage progress, and keep delivery moving toward the intended outcome.
This role focuses on practical execution rather than ownership of SDLC design or team development practices. The Project Manager - ERP coordinates the efforts of product, analysis, architecture, development, testing, change, deployment and support roles; manages schedule, risks, issues, dependencies and decisions; and provides clear status communication so teams can deliver agreed outcomes.


Join one of the UK’s largest electrical wholesalers as we reimagine our technology for the digital age. We’re modernising our legacy systems and building new platforms powered by AWS and AI — and we need creative minds to help us shape the future!


Life as a Project Manager at CEF
 
Our ERP Project Manager is responsible for the day-to-day project management and coordinated delivery of IT solutions for stakeholders. The role brings together software delivery teams, business stakeholders, vendors and governance partners to turn agreed objectives into an executable delivery plan, manage progress, and keep delivery moving toward the intended outcome.
This role focuses on practical execution rather than ownership of SDLC design or team development practices. The Project Manager - ERP coordinates the efforts of product, analysis, architecture, development, testing, change, deployment and support roles; manages schedule, risks, issues, dependencies and decisions; and provides clear status communication so teams can deliver agreed outcomes.



<li>Delivery of business critical programmes of work</li>
<li>Coordinate with cross-functional technology and business teams to deliver our new ERP solution</li>
<li>Manage and collaborate closely with stakeholders across the organization, maintaining a consultative approach to gauge the current state and identify strategic next steps.</li>
<li>Lead change management efforts, ensuring alignment and adoption across all levels involved in the programme.</li>
<li>Deliver key metrics on time, within scope, and within budget.</li>



<li style="font-weight: bold;"><strong>Proven experience delivering enterprise ERP implementations or upgrades.</strong></li>
<li>Lead the end-to-end planning, coordination and governance of complex technology project<strong data-start="143" data-end="235">s</strong>, developing integrated project plans, managing scope, schedules, budgets, resources, RAID logs, dependencies and critical milestones to ensure successful delivery against business objectives.</li>
<li>Strong business acumen and a complementary technology background, particularly in managing all areas of the ERP system including Order to Cash, Manufacturing, In-House, Finance, Supply chain etc..</li>
<li>Exceptional relationship-building and stakeholder management skills.</li>
<li>Proactive, consultative approach to understanding project status and next steps.</li>
<li>Outstanding communication skills, capable of articulating complex processes and decisions effectively.</li>
<li>Demonstrable project management experience delivering software, systems or technology change through coordinated cross-functional teams.</li>
<li>Experience creating and managing integrated project plans, milestones, RAID logs, dependencies, decision logs, action trackers and status reports.</li>
<li>Experience using work tracking and planning tools, preferably JIRA, to provide transparent progress reporting and manage delivery discipline.</li>
<li>Strong communication, facilitation and follow-up skills, with the ability to coordinate business, IT and vendor stakeholders toward a shared outcome</li>



<li><strong>Annual IT Bonus scheme</strong></li>
<li><strong>25 Days </strong>of Annual Leave - (Excluding Bank Holidays)<strong>&nbsp;</strong></li>
<li><strong>Company Pension Scheme</strong></li>
<li><strong>Champion Health</strong> – a comprehensive physical, mental &amp; financial wellbeing platform, offering bespoke content on all aspects of wellbeing &amp; life including recipes, workouts, blogs and loads of other content for you.&nbsp;</li>
<li><strong>Light Up Learning</strong> - Our Learning &amp; Development platform</li>
<li><strong>MySavings </strong>- Employee Discount Platform</li>
<li>Free use of the state-of-the-art private gym at our IT Headquarters</li>


<div><span style="font-size: 11pt;">Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service. </span></div><div><span style="font-size: 11pt;">&nbsp;</span></div><div><b style="font-size: 11pt;">About City Electric Supply</b><span style="font-size: 11pt;">&nbsp;</span></div><div><span style="font-size: 11pt;">CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America.&nbsp; Our vision is to add 30-35 branches a year, while staying true to our Company values.&nbsp;</span></div><div><br></div><h2><span style="font-size: 24px;">Summary</span></h2>
<p dir="ltr">Our ERP Project Manager is responsible for the day to day project management and coordinated delivery of IT solutions for stakeholders. The role brings together software delivery teams, business stakeholders, vendors, and governance partners to turn agreed objectives into an executable delivery plan, manage progress, and keep delivery moving toward the intended outcome.</p>
<p dir="ltr">This role focuses on practical execution rather than ownership of SDLC design or team development practices. The ERP Project Manager coordinates the efforts of product, analysis, architecture, development, testing, change, deployment, and support roles, manages schedule, risks, issues, dependencies, and decisions, and provides clear status communication so teams can deliver agreed outcomes.</p>

<h2><span style="font-size: 24px;">Summary</span></h2>
<p dir="ltr">Our ERP Project Manager is responsible for the day to day project management and coordinated delivery of IT solutions for stakeholders. The role brings together software delivery teams, business stakeholders, vendors, and governance partners to turn agreed objectives into an executable delivery plan, manage progress, and keep delivery moving toward the intended outcome.</p>
<p dir="ltr">This role focuses on practical execution rather than ownership of SDLC design or team development practices. The ERP Project Manager coordinates the efforts of product, analysis, architecture, development, testing, change, deployment, and support roles, manages schedule, risks, issues, dependencies, and decisions, and provides clear status communication so teams can deliver agreed outcomes.</p>

Summary
Our ERP Project Manager is responsible for the day to day project management and coordinated delivery of IT solutions for stakeholders. The role brings together software delivery teams, business stakeholders, vendors, and governance partners to turn agreed objectives into an executable delivery plan, manage progress, and keep delivery moving toward the intended outcome.
This role focuses on practical execution rather than ownership of SDLC design or team development practices. The ERP Project Manager coordinates the efforts of product, analysis, architecture, development, testing, change, deployment, and support roles, manages schedule, risks, issues, dependencies, and decisions, and provides clear status communication so teams can deliver agreed outcomes.


Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service. 
 
About City Electric Supply 
CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America.  Our vision is to add 30-35 branches a year, while staying true to our Company values. 


Summary
Our ERP Project Manager is responsible for the day to day project management and coordinated delivery of IT solutions for stakeholders. The role brings together software delivery teams, business stakeholders, vendors, and governance partners to turn agreed objectives into an executable delivery plan, manage progress, and keep delivery moving toward the intended outcome.
This role focuses on practical execution rather than ownership of SDLC design or team development practices. The ERP Project Manager coordinates the efforts of product, analysis, architecture, development, testing, change, deployment, and support roles, manages schedule, risks, issues, dependencies, and decisions, and provides clear status communication so teams can deliver agreed outcomes.



<li>Delivery of business critical programs of work.</li>
<li>Coordinate with cross functional technology and business teams to deliver our new ERP solution.</li>
<li>Manage and collaborate closely with stakeholders across the organization, maintaining a consultative approach to gauge the current state and identify strategic next steps.</li>
<li>Lead change management efforts, ensuring alignment and adoption across all levels involved in the program.</li>
<li>Deliver key metrics on time, within scope, and within budget.</li>



<li style="font-weight: bold;"><strong>Proven experience delivering enterprise ERP implementations or upgrades.</strong></li>
<li>Experience leading the end to end planning, coordination, and governance of complex technology projects, including developing integrated project plans and managing scope, schedules, budgets, resources, RAID logs, dependencies, and critical milestones to ensure successful delivery against business objectives.</li>
<li>Strong business acumen and a complementary technology background, particularly in managing all areas of the ERP system including Order to Cash, Manufacturing, In House, Finance, Supply Chain, etc.</li>
<li>Demonstrable project management experience delivering software, systems, or technology change through coordinated cross functional teams.</li>
<li>Experience creating and managing integrated project plans, milestones, RAID logs, dependencies, decision logs, action trackers, and status reports.</li>
<li>Experience using work tracking and planning tools, preferably JIRA, to provide transparent progress reporting and manage delivery discipline.</li>


<div>

<li>Exceptional relationship building and stakeholder management skills.</li>
<li>Proactive, consultative approach to understanding project status and next steps.</li>
<li>Outstanding communication skills, capable of articulating complex processes and decisions effectively.</li>
<li>Strong communication, facilitation, and follow up skills, with the ability to coordinate business, IT, and vendor stakeholders toward a shared outcome.</li>

</div>


<li>Medical, Dental, Vision Insurance.&nbsp;</li>
<li>401(k) company match program.&nbsp;</li>
<li>Telehealth.&nbsp;</li>
<li>Short-term and Long-term disability insurance.&nbsp;</li>
<li>Basic and AD&amp;D Life Insurance paid for by the company.&nbsp;</li>
<li>Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance.&nbsp;</li>
<li>Employee Assistance Program.&nbsp;</li>
<li>Mental, physical, financial wellness.&nbsp;</li>
<li>Auto and Home Insurance discount.&nbsp;</li>
<li>Paid Time Off and 7 paid Holidays.&nbsp;</li>
<li>Paid Pregnancy, Parental, and Adoption Leave programs.&nbsp;</li>
<li>Employee Discount Program.&nbsp;</li>
<li>Training Programs.&nbsp;</li>
<li>Internal growth opportunities in a fast-growing company.&nbsp;</li>
<li>In some jurisdictions, state or local laws address sick leave or other leaves of absence. The Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law.&nbsp;</li>


<div>This position has no supervisory responsibilities. &nbsp;</div>

<div>Join one of the UK’s largest electrical wholesalers as we reimagine our technology for the digital age. We’re modernising our legacy systems and building new platforms powered by AWS and AI — and we need creative minds to help us shape the future!</div>

Join one of the UK’s largest electrical wholesalers as we reimagine our technology for the digital age. We’re modernising our legacy systems and building new platforms powered by AWS and AI — and we need creative minds to help us shape the future!


<div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Act as the first point of contact for all IT support requests via phone, email, self‑service, and face‑to‑face.</span></p>
</li>
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Log, categorise, prioritise, and maintain all Incidents, Service Requests, and Procurement tickets accurately.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:80,&quot;335559740&quot;:259}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Resolve support queries at first contact wherever possible.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:80,&quot;335559740&quot;:259}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Escalate tickets to the correct teams when needed, providing clear and complete handover information.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:80,&quot;335559740&quot;:259}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Work collaboratively within a shift‑based team to ensure full coverage of business hours.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:80,&quot;335559740&quot;:259}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Provide first‑line support for our ERP and core business applications, including Sales, Purchase, Stock, and Reporting.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:80,&quot;335559740&quot;:259}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="7" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Triage application issues to&nbsp;determine&nbsp;whether they can be resolved&nbsp;immediately&nbsp;or need further investigation.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:80,&quot;335559740&quot;:259}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="8" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Investigate and deep‑dive into more complex problems before escalation, helping to reduce unnecessary handoffs.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:80,&quot;335559740&quot;:259}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="9" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Identify&nbsp;recurring issues and highlight opportunities for process improvement.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:80,&quot;335559740&quot;:259}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="10" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Work with the wider Application Support and Development teams to help resolve complex incidents.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:80,&quot;335559740&quot;:259}">&nbsp;</span></p>
</li>

</ul></div>
</div>

<div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="14" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Exceptional communication skills — clear, professional, and empathetic across all channels</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="15" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">A natural problem-solver who takes ownership and drives issues to resolution</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="16" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Technically literate with a genuine curiosity about how systems and applications work</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="17" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Comfortable working with Microsoft Office applications and familiar with common IT tools and environments</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="18" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Experience making decisions and prioritising issues based on the information available</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="19" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Able to follow and apply processes consistently under pressure</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="20" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Strong team&nbsp;player who can collaborate effectively and communicate handovers clearly</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="21" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Demonstrates initiative and a genuine desire to learn and develop</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
</div>

<div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="22" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Experience in a service desk, help desk, or IT support environment</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="23" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Awareness of ERP or business application systems (e.g. sales, stock,&nbsp;purchasing&nbsp;workflows)</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="24" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Familiarity with ITIL principles or incident/change management processes</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="25" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Experience with Jira Service Desk or similar ticketing platforms</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
<div>
<ul role="list" style="list-style-type: disc;">
<li aria-setsize="-1" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="26" data-aria-level="1" role="listitem">
<p><span data-contrast="auto">Relevant IT qualifications (e.g. CompTIA, Microsoft, ITIL Foundation)</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p>
</li>

</ul></div>
</div>

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